Software
We've compiled a list of 100 free and paid alternatives to Freshdesk. The primary competitors include Apollo.io, monday sales CRM. In addition to these, users also draw comparisons between Freshdesk and Vendasta, monday.com, TeleCMI. Also you can look at other similar options here: Call and Contact Center Software, Call Recording Software.
We've compiled a list of 100 free and paid alternatives to Freshdesk. The primary competitors include Apollo.io, monday sales CRM. In addition to these, users also draw comparisons between Freshdesk and Vendasta, monday.com, TeleCMI. Also you can look at other similar options here: Call and Contact Center Software, Call Recording Software.
Achieve Sales Excellence with Apollo's Smart Engagement Platform. Utilize AI-powered workflows to connect and convert 265 million contacts in 70 million companies, streamlining your sales for success.
Improve your sales efficiency with monday sales CRM. Centralize customer data, automate tasks, and track deals for a seamless process. Use real-time analytics for deep insights.
AI-powered platform that enables to promote, sell, bill, and deliver digital solutions to small and medium-sized businesses. Additionally, it provides clients with customized systems to oversee their digital tools and services.
A versatile cloud-based platform, optimizes project management and team collaboration. Boosting productivity across software development, marketing, sales CRM, HR, it empowers seamless task tracking, deadline management, and analytics for enhanced p…
TeleCMI is a cloud-based communication platform that offers HD voice, AI-powered IVR, and omnichannel contact center capabilities. It supports advanced call features, SMS, toll-free, and international business numbers, and with CRM integration, it e…
Web-based solution for businesses, managing customer success, conversational marketing, and call records. Features call tracking for revenue analysis, ensuring campaign tracking and matching sales to sources.
TeleCMI is a cloud-based communication platform that offers HD voice, AI-powered IVR, and omnichannel contact center capabilities. It supports advanced call features, SMS, toll-free, and international business numbers, and with CRM integration, it e…
Gong.io - conversation analytics and coaching platform that provides call and meeting insights to help sales teams improve communication and close deals more effectively. Using AI to analyze calls, providing feedback on key takeaways, conversation t…
Vonage Business Communications (VBC) is a cloud platform offering voice, messaging, SMS, video, and phone services, along with real-time system management and customization. Features such as local and toll-free numbers, international numbers, call r…
Five9 is a cloud-based Contact Center as a Service (CCaaS) platform that delivers AI-driven, hyper-personalized customer experiences. Powered by Five9 Genius AI, the platform provides advanced orchestration across the customer journey, offering real…
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
iPad
iPhone
Android
Web-Based
Freshdesk is a cloud-based customer support software designed to streamline helpdesk operations and improve customer service efficiency. It provides essential features such as ticket management, multichannel support, automation, and a self-service portal. Freshdesk enables teams to manage customer queries from email, chat, phone, social media, and website in a single interface. Its automation capabilities help route tickets, prioritize issues, and send timely responses. The platform also includes a knowledge base and community forums to empower customers to find answers independently.
The software’s key advantages include its easy setup, scalability, and robust integration options with popular business tools. Freshdesk enhances team collaboration through shared inboxes and role-based access controls. It offers analytics and reporting features that provide insights into support performance and customer satisfaction. By automating repetitive tasks and centralizing communication, Freshdesk reduces response times, increases productivity, and delivers a consistent, high-quality customer experience.
Access Controls/Permissions
Third Party Integrations
Reporting/Project Tracking
Activity Dashboard
Task Management
Workflow Management
Text Editing
Social Media Integration
Routing
Recurring Issues
Problem Management
Predictive Analytics
Multi-Language
Incident Management
Full Text Search
File Sharing
Drag & Drop
Data Import/Export
Dashboard
Customizable Branding
Conferencing
Cataloging/Categorization
Call Recording
Issue Auditing
Decision Support
Online Forums
Dispatch Management
Customer Experience Management
Content Creation
Screen Sharing
Computer Telephony Integration
Call Center Management
Automatic Call Distribution
Survey/Poll Management
On-Demand Recording
Call Monitoring
Service Level Agreement (SLA) Management
Customer Complaint Tracking
Support Ticket Tracking
Queue Management
Macros/Templated Responses
Automated Routing
Issue Tracking
SSL Security
Virtual Assistant
Support Ticket Management
Alerts/Escalation
Social Media Monitoring
Sentiment Analysis
Multi-Channel Communication
Appointment Management
Negative Feedback Management
Multi-Channel Data Collection
For Startups
Web-based Deployment
Project Planning/Scheduling
Issue Management
Discussions/Forums
Knowledge Base Management
Content Management
Event Triggered Actions
Widgets
Real-Time Chat
Inbox Management
Real-time Consumer-facing Chat
Communication Management
Summary Reports
Interaction Tracking
Feedback Management
Employee Management
Surveys & Feedback
Engagement Tracking
Archiving & Retention
Electronic Signature
Single Sign On
Multiple User Accounts
Email Templates
Customizable Templates
Job Management
Work Order Management
Real Time Monitoring
API
Workflow Configuration
Tagging
Rules-Based Workflow
Real Time Updates
Real Time Notifications
Collaboration Tools
Prioritization
Forms Management
Customizable Forms
Chat/Messaging
Assignment Management
Role-Based Permissions
Reminders
Customizable Fields
Status Tracking
Search/Filter
Performance Metrics
Monitoring
Email Management
Customizable Reports
Customer History
Contact Database
Case Management
Reporting & Statistics
Remote Access/Control
Project Management
Multi-Channel Management
Mobile Access
Customer Database
Contact Management
Alerts/Notifications
Activity Tracking
Self Service Portal
Reporting/Analytics
Session Recording
Live Chat
Call Routing
Service History
Customer Segmentation
IT Asset Management
CRM
Scheduling
Gamification
Knowledge Management
IVR/Voice Recognition
Acquire
ISL Light
Hubstaff
Bugfender
Google Calendar
GitHub
APIANT
WooCommerce
ActiveCampaign
JustCall
TimeCamp
BetterCloud
Litmos
Bybrand
Basecamp
TeamViewer
Box
Pipeliner CRM
Shopify
OneLogin
Iterop
Gmail
Zoiper
SurveySparrow
WorkflowMax
SIGNL4
SurveyMonkey
Auvik
Segment
Olark
Constant Contact
DialMyCalls
Instapage
Helpjuice
Xero
VideoPeel
Zapier
Comidor
Document360
Survicate
Textline
Trello
Mailchimp
Geckoboard
Keap
LearnWorlds
Everhour
Egnyte
YouScan
Paperform
TMetric
Hippo Video
Time Doctor
Quickbooks Online
Freshchat
Nicereply
Zoom
CallHippo
WordPress
BugHerd
Pipedrive
Yonyx
Skyvia
Livestorm
NetCrunch
Dovetail
HubSpot Marketing Hub
LeadSquared
Glew
Google Drive
Cyclr
Grammarly
JivoChat
Hootsuite
FileCloud
Slack
Freshsales
Amazon Connect
Squaretalk
Zoho CRM
Microsoft Teams
Delighted
Pivotal Tracker
Salesforce Service Cloud
Playvox
Crowdin
iContact
Sisense
Miro
CommandBar
ChurnZero
Cyfe
Ontraport
Freedcamp
Google Contacts
TrackingTime
Twilio
Beyonk
LogMeIn Rescue
Typeform
Chargebee
Chattermill
Cognito Forms
Freshmarketer
Rambox
Jira
Hotjar
Instabug
SurveyMethods
Transifex
Aircall
Scoro
Whatfix
Flock
Zluri
Zingtree
Talkdesk
Google Workspace
Bloomreach
Hugo
ProProfs Knowledge Base
AskNicely
Rippling
CS-Cart Store Builder
Five9
Pipefy
Hive
Process Street
Toky
Zoho Assist
Harvest
Highrise
Share your opinion about the software, leave a review and help make it even better!
Contact Center Knowledge Base Software Complaint Management Software Call Recording Software Cloud Communication Platform Software Customer Success Software Customer Support Software ITSM Software Event Registration and Ticketing Software Social Customer Service Software Customer Communications Management Software Conversational Support Software Digital Customer Service Software Live Chat Software Customer Self Service Software Help Desk Software Other CRM Software Construction CRM Software Shared Inbox Software
Suggest Changes
Your Feedback
Your vote has been counted.
Do you have experience using this software?
