Software
We've compiled a list of 168 free and paid alternatives to Freshdesk. The primary competitors include Softr, VWO Data360. In addition to these, users also draw comparisons between Freshdesk and VWO Engage (PushCrew), RocketReach, ZoomInfo SalesOS. Also you can look at other similar options here: Call and Contact Center Software, Call Recording Software.
We've compiled a list of 168 free and paid alternatives to Freshdesk. The primary competitors include Softr, VWO Data360. In addition to these, users also draw comparisons between Freshdesk and VWO Engage (PushCrew), RocketReach, ZoomInfo SalesOS. Also you can look at other similar options here: Call and Contact Center Software, Call Recording Software.
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Softr is a platform for creating websites and web applications without code. It provides tools for quick creation of websites, online stores, landings, blogs and other online projects.
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VWO Data360: advanced data analytics & optimization platform. Harness insights from web analytics, CRM & more. Automated testing using ML/AI to improve digital products provides robust reporting and data visualization for informed decision-making.
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VWO Engage enhances user engagement through targeted notifications. This tool enables creation of personalized messages such as promotions, cart reminders, and subscription requests, triggered by user actions on the website.
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RocketReach is a comprehensive platform that provides email lookup and contact information for professionals. It helps you find email addresses, phone numbers, and social media profiles of individuals and businesses.
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This B2B sales prospecting software identifies your ideal customer profile and pinpoint ready-to-buy prospects, accelerating both pipeline and revenue generation. Elevate your sales strategy with ZoomInfo SalesOS.
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Gorgias optimizes customer service for online retailers. This e-commerce-focused help desk provides seamless, multi-channel support through a single platform. Increased efficiency through automated responses to common questions.
72
Revamp Gmail into a versatile helpdesk solution. Unlike complex alternatives, Hiver seamlessly integrates email, live chat, knowledge base, and voice communication. Elevate customer support within Gmail using Hiver.
57
A user-friendly platform for handling all customer requests. Help Scout simplifies teamwork in mailboxes (e.g. support@, info@), live chat, help centers, etc. Manage all conversations effortlessly, with automation and collaboration features for fast…
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Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
Freshdesk allows companies to provide effective support to their customers through various communication channels, such as email, chat, phone, and social media.
This platform helps businesses provide a high level of customer service and solve their problems efficiently. In particular, Freshdesk provides opportunities for automating routine tasks, tracking agents, and analyzing the effectiveness of the support team.
Workflow Management
Third Party Integrations
Text Editing
Social Media Integration
Routing
Recurring Issues
Problem Management
Predictive Analytics
Multi-Language
Incident Management
Full Text Search
File Sharing
Drag & Drop
Data Import/Export
Dashboard
Customizable Branding
Conferencing
Cataloging/Categorization
Call Recording
Issue Auditing
Decision Support
Online Forums
Dispatch Management
Customer Experience Management
Content Creation
Screen Sharing
Computer Telephony Integration
Call Center Management
Automatic Call Distribution
Survey/Poll Management
On-Demand Recording
Call Monitoring
Service Level Agreement (SLA) Management
Customer Complaint Tracking
Support Ticket Tracking
Queue Management
Macros/Templated Responses
Automated Routing
Issue Tracking
SSL Security
Virtual Assistant
Support Ticket Management
Alerts/Escalation
Social Media Monitoring
Sentiment Analysis
Multi-Channel Communication
Appointment Management
Negative Feedback Management
Multi-Channel Data Collection
For Startups
Web-based Deployment
Reporting/Project Tracking
Project Planning/Scheduling
Issue Management
Discussions/Forums
Knowledge Base Management
Content Management
Event Triggered Actions
Widgets
Real-Time Chat
Inbox Management
Real-time Consumer-facing Chat
Communication Management
Summary Reports
Interaction Tracking
Feedback Management
Employee Management
Surveys & Feedback
Engagement Tracking
Archiving & Retention
Electronic Signature
Single Sign On
Multiple User Accounts
Email Templates
Customizable Templates
Job Management
Work Order Management
Real Time Monitoring
API
Workflow Configuration
Tagging
Rules-Based Workflow
Real Time Updates
Real Time Notifications
Prioritization
Forms Management
Customizable Forms
Chat/Messaging
Assignment Management
Role-Based Permissions
Reminders
Customizable Fields
Collaboration Tools
Status Tracking
Search/Filter
Performance Metrics
Monitoring
Email Management
Customizable Reports
Customer History
Contact Database
Case Management
Activity Dashboard
Reporting & Statistics
Remote Access/Control
Project Management
Multi-Channel Management
Mobile Access
Customer Database
Contact Management
Alerts/Notifications
Activity Tracking
Self Service Portal
Reporting/Analytics
Access Controls/Permissions
Session Recording
Live Chat
Call Routing
Service History
Customer Segmentation
IT Asset Management
CRM
Task Management
Scheduling
Gamification
Knowledge Management
IVR/Voice Recognition
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