Software
We've compiled a list of 261 free and paid alternatives to Freshdesk. The primary competitors include monday sales CRM, monday.com. In addition to these, users also draw comparisons between Freshdesk and Viewabo, Infinity Call Tracking, LiveAgent. Also you can look at other similar options here: Call and Contact Center Software, Call Recording Software.
We've compiled a list of 261 free and paid alternatives to Freshdesk. The primary competitors include monday sales CRM, monday.com. In addition to these, users also draw comparisons between Freshdesk and Viewabo, Infinity Call Tracking, LiveAgent. Also you can look at other similar options here: Call and Contact Center Software, Call Recording Software.
Improve your sales efficiency with monday sales CRM. Centralize customer data, automate tasks, and track deals for a seamless process. Use real-time analytics for deep insights.
A versatile cloud-based platform, optimizes project management and team collaboration. Boosting productivity across software development, marketing, sales CRM, HR, it empowers seamless task tracking, deadline management, and analytics for enhanced p…
Viewabo offers remote visual support, allowing you to see customer issues through their smartphone cameras. Say goodbye to lengthy email exchanges or phone calls. With Viewabo, assist customers in real-time, saving time and resources.
Web-based solution for businesses, managing customer success, conversational marketing, and call records. Features call tracking for revenue analysis, ensuring campaign tracking and matching sales to sources.
LiveAgent is a software for providing customer support and keeping records of calls in team structures. It simplifies the process of processing customer questions and ensures effective information exchange within the team.
Zendesk Suite is an integrated customer service platform that includes a variety of tools for interacting with customers, providing support, and managing customer relationships.
Cloud-based call tracking software that centralizes call attribution, recording, routing, and marketing campaigns. Manage affiliate activities, and design networks with the visual editor.
Call tracking and telephone software for businesses, allowing search and activation of toll-free and vanity numbers compliant with FCC regulations. Features include caller ID and identifying forwarded calls.
Gong.io - conversation analytics and coaching platform that provides call and meeting insights to help sales teams improve communication and close deals more effectively. Using AI to analyze calls, providing feedback on key takeaways, conversation t…
JustCall is an AI-powered customer communication platform for sales and customer support teams. It enables teams to connect with customers across channels, automate workflows, and coach team members for better performance. The platform includes feat…
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
iPad
iPhone
Android
Web-Based
Freshdesk allows companies to provide effective support to their customers through various communication channels, such as email, chat, phone, and social media.
This platform helps businesses provide a high level of customer service and solve their problems efficiently. In particular, Freshdesk provides opportunities for automating routine tasks, tracking agents, and analyzing the effectiveness of the support team.
Access Controls/Permissions
Third Party Integrations
Reporting/Project Tracking
Activity Dashboard
Task Management
Workflow Management
Text Editing
Social Media Integration
Routing
Recurring Issues
Problem Management
Predictive Analytics
Multi-Language
Incident Management
Full Text Search
File Sharing
Drag & Drop
Data Import/Export
Dashboard
Customizable Branding
Conferencing
Cataloging/Categorization
Call Recording
Issue Auditing
Decision Support
Online Forums
Dispatch Management
Customer Experience Management
Content Creation
Screen Sharing
Computer Telephony Integration
Call Center Management
Automatic Call Distribution
Survey/Poll Management
On-Demand Recording
Call Monitoring
Service Level Agreement (SLA) Management
Customer Complaint Tracking
Support Ticket Tracking
Queue Management
Macros/Templated Responses
Automated Routing
Issue Tracking
SSL Security
Virtual Assistant
Support Ticket Management
Alerts/Escalation
Social Media Monitoring
Sentiment Analysis
Multi-Channel Communication
Appointment Management
Negative Feedback Management
Multi-Channel Data Collection
For Startups
Web-based Deployment
Project Planning/Scheduling
Issue Management
Discussions/Forums
Knowledge Base Management
Content Management
Event Triggered Actions
Widgets
Real-Time Chat
Inbox Management
Real-time Consumer-facing Chat
Communication Management
Summary Reports
Interaction Tracking
Feedback Management
Employee Management
Surveys & Feedback
Engagement Tracking
Archiving & Retention
Electronic Signature
Single Sign On
Multiple User Accounts
Email Templates
Customizable Templates
Job Management
Work Order Management
Real Time Monitoring
API
Workflow Configuration
Tagging
Rules-Based Workflow
Real Time Updates
Real Time Notifications
Collaboration Tools
Prioritization
Forms Management
Customizable Forms
Chat/Messaging
Assignment Management
Role-Based Permissions
Reminders
Customizable Fields
Status Tracking
Search/Filter
Performance Metrics
Monitoring
Email Management
Customizable Reports
Customer History
Contact Database
Case Management
Reporting & Statistics
Remote Access/Control
Project Management
Multi-Channel Management
Mobile Access
Customer Database
Contact Management
Alerts/Notifications
Activity Tracking
Self Service Portal
Reporting/Analytics
Session Recording
Live Chat
Call Routing
Service History
Customer Segmentation
IT Asset Management
CRM
Scheduling
Gamification
Knowledge Management
IVR/Voice Recognition
TeamViewer
Trello
Google Drive
Slack
Rambox
Jira
Zendesk Suite
Google Calendar
Gmail
Mailchimp
WordPress
Hootsuite
GitHub
Box
Zoiper
Zapier
Zoom
Typeform
Basecamp
SurveyMonkey
Microsoft Teams
Hotjar
Twilio
Shopify
Google Contacts
MeisterTask
Paperform
FileCloud
Time Doctor
Pipedrive
SugarCRM
Harvest
LiveChat
Mouseflow
Pipefy
TimeCamp
Auvik
Zingtree
WooCommerce
Textlocal
Zoho Assist
ISL Light
Olark
Runrun.it
Bugfender
ClickSend
Litmos
LogMeIn Rescue
Whatfix
TMetric
ActiveCampaign
Everhour
Freshchat
Crowdin
Freedcamp
Chargebee
Constant Contact
Highrise
Document360
Skyvia
Dovetail
ProProfs Knowledge Base
Egnyte
BigCommerce
Ontraport
Freshmarketer
Benchmark Email
CloudMonix
Comidor
Toky
Livestorm
Delighted
iContact
Talkdesk
Bybrand
WorkflowMax
Beyonk
Pipeliner CRM
SurveyMethods
Transifex
FreshBooks
Geckoboard
NetCrunch
Zoho CRM
Hugo
Sisense
Mailjet
Segment
Pivotal Tracker
Userlike
Cyfe
Hubstaff
Xero
Freshping
OneLogin
Cognito Forms
Flock
Process Street
BugHerd
Grow
SurveySparrow
SIGNL4
Glew
LeadSquared
CS-Cart Store Builder
Scoop Solar
Nicereply
Cyclr
Bitium
Flokzu
Hippo Video
FreshMail
Iterop
AskNicely
Acquire
Zonka Feedback
Instabug
JivoChat
CallHippo
Freshsales
TrackingTime
JustCall
Helpjuice
Compass
Hive
APIANT
Amazon Connect
Aircall
Yonyx
DialMyCalls
Five9
BetterCloud
YouScan
Chattermill
Freshcaller
Instapage
VideoPeel
Survicate
Textline
Brevo
Keap
LearnWorlds
Quickbooks Online
HubSpot Marketing Hub
Grammarly
Salesforce Sales Cloud
Google Analytics 360
Squaretalk
Salesforce Service Cloud
Playvox
Miro
CommandBar
ChurnZero
Scoro
Zluri
Google Workspace
Bloomreach
Rippling
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