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We've compiled a list of 600 free and paid alternatives to Freshdesk. The primary competitors include Softr, RocketReach. In addition to these, users also draw comparisons between Freshdesk and ZoomInfo Chat, FaceUp Whistleblowing System, VideoPeel. Also you can look at other similar options here: Call and Contact Center Software, Call Recording Software.


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Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.

Freshdesk Platforms

tick-square iPad
tick-square iPhone
tick-square Android
tick-square Web-Based

Freshdesk Video and Screenshots

Freshdesk Overview

Freshdesk allows companies to provide effective support to their customers through various communication channels, such as email, chat, phone, and social media.

This platform helps businesses provide a high level of customer service and solve their problems efficiently. In particular, Freshdesk provides opportunities for automating routine tasks, tracking agents, and analyzing the effectiveness of the support team.

Freshdesk Features

tick-square Access Controls/Permissions
tick-square Third Party Integrations
tick-square Reporting/Project Tracking
tick-square Activity Dashboard
tick-square Task Management
tick-square Workflow Management
tick-square Text Editing
tick-square Social Media Integration
tick-square Routing
tick-square Recurring Issues
tick-square Problem Management
tick-square Predictive Analytics
tick-square Multi-Language
tick-square Incident Management
tick-square Full Text Search
tick-square File Sharing
tick-square Drag & Drop
tick-square Data Import/Export
tick-square Dashboard
tick-square Customizable Branding
tick-square Conferencing
tick-square Cataloging/Categorization
tick-square Call Recording
tick-square Issue Auditing
tick-square Decision Support
tick-square Online Forums
tick-square Dispatch Management
tick-square Customer Experience Management
tick-square Content Creation
tick-square Screen Sharing
tick-square Computer Telephony Integration
tick-square Call Center Management
tick-square Automatic Call Distribution
tick-square Survey/Poll Management
tick-square On-Demand Recording
tick-square Call Monitoring
tick-square Service Level Agreement (SLA) Management
tick-square Customer Complaint Tracking
tick-square Support Ticket Tracking
tick-square Queue Management
tick-square Macros/Templated Responses
tick-square Automated Routing
tick-square Issue Tracking
tick-square SSL Security
tick-square Virtual Assistant
tick-square Support Ticket Management
tick-square Alerts/Escalation
tick-square Social Media Monitoring
tick-square Sentiment Analysis
tick-square Multi-Channel Communication
tick-square Appointment Management
tick-square Negative Feedback Management
tick-square Multi-Channel Data Collection
tick-square For Startups
tick-square Web-based Deployment
tick-square Project Planning/Scheduling
tick-square Issue Management
tick-square Discussions/Forums
tick-square Knowledge Base Management
tick-square Content Management
tick-square Event Triggered Actions
tick-square Widgets
tick-square Real-Time Chat
tick-square Inbox Management
tick-square Real-time Consumer-facing Chat
tick-square Communication Management
tick-square Summary Reports
tick-square Interaction Tracking
tick-square Feedback Management
tick-square Employee Management
tick-square Surveys & Feedback
tick-square Engagement Tracking
tick-square Archiving & Retention
tick-square Electronic Signature
tick-square Single Sign On
tick-square Multiple User Accounts
tick-square Email Templates
tick-square Customizable Templates
tick-square Job Management
tick-square Work Order Management
tick-square Real Time Monitoring
tick-square API
tick-square Workflow Configuration
tick-square Tagging
tick-square Rules-Based Workflow
tick-square Real Time Updates
tick-square Real Time Notifications
tick-square Collaboration Tools
tick-square Prioritization
tick-square Forms Management
tick-square Customizable Forms
tick-square Chat/Messaging
tick-square Assignment Management
tick-square Role-Based Permissions
tick-square Reminders
tick-square Customizable Fields
tick-square Status Tracking
tick-square Search/Filter
tick-square Performance Metrics
tick-square Monitoring
tick-square Email Management
tick-square Customizable Reports
tick-square Customer History
tick-square Contact Database
tick-square Case Management
tick-square Reporting & Statistics
tick-square Remote Access/Control
tick-square Project Management
tick-square Multi-Channel Management
tick-square Mobile Access
tick-square Customer Database
tick-square Contact Management
tick-square Alerts/Notifications
tick-square Activity Tracking
tick-square Self Service Portal
tick-square Reporting/Analytics
tick-square Session Recording
tick-square Live Chat
tick-square Call Routing
tick-square Service History
tick-square Customer Segmentation
tick-square IT Asset Management
tick-square CRM
tick-square Scheduling
tick-square Gamification
tick-square Knowledge Management
tick-square IVR/Voice Recognition

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Freshdesk Tags

customer-service social-media-management ticketing-system ticketing helpdesk surveys

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