Software
We've compiled a list of 103 free and paid alternatives to LogMeIn Rescue. The primary competitors include Wrike, BlueJeans Meetings. In addition to these, users also draw comparisons between LogMeIn Rescue and TeamViewer, Atom, GitLab. Also you can look at other similar options here: Office and Productivity Software.
We've compiled a list of 103 free and paid alternatives to LogMeIn Rescue. The primary competitors include Wrike, BlueJeans Meetings. In addition to these, users also draw comparisons between LogMeIn Rescue and TeamViewer, Atom, GitLab. Also you can look at other similar options here: Office and Productivity Software.
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#1 premium remote support tool at your fingertips.
#1 premium remote support tool at your fingertips.
iPad
iPhone
Web-Based
Mac
Android
Windows
Technician Console
The Technician Console is the online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared queue.
The Windows and Mac desktop apps enable technicians to access their console in one click, so they can provide support faster, without the hassle of a browser.
Multiple simultaneous active sessions can be conducted using:
•Direct connection to the customer via code or emailed link
•Desktop view and remote control, including whiteboard
•Detailed session history & notes
•Chat interface with predefined replies, URL push, and file transfer
•Detailed system diagnostics, including reboot & reconnect
•Shared global queue
Customer Applet
With the customer's permission, this small .exe file automatically downloads to the remote PC. It's the interface through which technicians communicate with customers and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion.
The applet provides remote customers with:
•Interactive chat and detailed session history
•Prompts to permit or deny technician access to all functions
•File transfer to the technician
•Ability to stop remote control or disconnect at any time
Administration Center
This intuitive online interface is used by administrators to create and assign permissions for other administrators, technicians, and groups. Administrators can also create support channels — web-based links that automatically connect customers to technicians — and assign them to specific groups.
The Administration Center allows administrators to:
•Create technician groups and assign permissions at a granular level
•Assign support channels to specific technician groups
•Enable and view reports of technician performance
•Enable and view reports of customer satisfaction levels
Unattended Access
Third Party Integrations
Session Transfer
Screen Recording
Screen Capture
Problem Management
Predictive Dialer
Incident Management
File Transfer
File Sharing
Diagnostic Tools
Customizable Branding
Contract/License Management
Call Recording
Softphone
Blended Call Center
Time Zone Tracking
Targeted/Locked Screen Sharing
Real Time Screen Sharing
Presenter Control Management
Multi-Participant Screen Sharing
Mobile Screen Sharing
Desktop/Browser Sharing
Video Chat
Inbound Call Center
Computer Telephony Integration
Call Logging
Video Support
Employee Activity Monitoring
Queue Management
Automated Routing
Alerts/Escalation
Multi-Channel Communication
Annotations
Availability Management
Real-Time Chat
Real-time Consumer-facing Chat
Campaign Management
Interaction Tracking
Surveys & Feedback
Meeting Management
Configuration Management
Electronic Signature
Change Management
Chat/Messaging
Collaboration Tools
Email Management
Activity Dashboard
Remote Access/Control
Project Management
Asset Tracking
Access Controls/Permissions
Self Service Portal
Reporting/Analytics
Video Conferencing
Session Recording
Live Chat
Release Management
Remote Support
Task Management
IVR/Voice Recognition
Screen Mirroring
API
Screen Sharing
Zendesk Suite
Freshdesk
ServiceNow
LiveChat
Alloy Navigator
HappyFox Chat
Freshservice
Bitium
Salesforce Service Cloud
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