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We've compiled a list of 206 free and paid alternatives to LiveAgent. The primary competitors include Viewabo, Dubb. In addition to these, users also draw comparisons between LiveAgent and Freshdesk, Infinity Call Tracking, Ringba. Also you can look at other similar options here: Call and Contact Center Software, Call Recording Software.


Viewabo
Subscription Free Trial

Viewabo offers remote visual support, allowing you to see customer issues through their smartphone cameras. Say goodbye to lengthy email exchanges or phone calls. With Viewabo, assist customers in real-time, saving time and resources.

Dubb
Subscription Free Free Trial

Dubb is a powerful video communication platform. It supports features like video emails, screen recordings, and live video sessions to enhance business communication and engagement.

Freshdesk
Free Subscription Free Trial

Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.

Infinity Call Tracking
Subscription Free Trial

Web-based solution for businesses, managing customer success, conversational marketing, and call records. Features call tracking for revenue analysis, ensuring campaign tracking and matching sales to sources.

Ringba
Subscription Free Free Trial

Cloud-based call tracking software that centralizes call attribution, recording, routing, and marketing campaigns. Manage affiliate activities, and design networks with the visual editor.

Zendesk Suite
Subscription Free Trial

Zendesk Suite is an integrated customer service platform that includes a variety of tools for interacting with customers, providing support, and managing customer relationships.

800.com
Subscription Free Trial

Call tracking and telephone software for businesses, allowing search and activation of toll-free and vanity numbers compliant with FCC regulations. Features include caller ID and identifying forwarded calls.

Gong.io - conversation analytics and coaching platform that provides call and meeting insights to help sales teams improve communication and close deals more effectively. Using AI to analyze calls, providing feedback on key takeaways, conversation t…

JustCall
Subscription Free Trial

JustCall is an AI-powered customer communication platform for sales and customer support teams. It enables teams to connect with customers across channels, automate workflows, and coach team members for better performance. The platform includes feat…

Talkdesk
Subscription

Talkdesk is a cloud-based contact center platform that helps businesses improve customer service using artificial intelligence.

LiveAgent is a software for providing customer support and keeping records of calls in team structures. It simplifies the process of processing customer questions and ensures effective information exchange within the team.

LiveAgent Platforms

tick-square Windows
tick-square Linux
tick-square iPad
tick-square iPhone
tick-square Android
tick-square Web-Based

LiveAgent Video and Screenshots

LiveAgent Overview

LiveAgent Helpdesk is a multichannel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter, and contact forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords — all from one place.

LiveAgent Features

tick-square Access Controls/Permissions
tick-square Third Party Integrations
tick-square Activity Dashboard
tick-square Task Management
tick-square Workflow Management
tick-square Website Integration
tick-square WYSIWYG Editor
tick-square Voice Customization
tick-square VoIP
tick-square Text Editing
tick-square Social Media Integration
tick-square Routing
tick-square Recording
tick-square Procurement Management
tick-square Offline Form
tick-square Multiple Scripts
tick-square Multi-Language
tick-square Incident Management
tick-square Full Text Search
tick-square File Transfer
tick-square File Sharing
tick-square File Management
tick-square Email Tracking
tick-square Email Monitoring
tick-square Drag & Drop
tick-square Data Import/Export
tick-square Dashboard
tick-square Customizable Branding
tick-square Customer Support
tick-square Corrective and Preventive Actions (CAPA)
tick-square Cataloging/Categorization
tick-square Canned Responses
tick-square Call Recording
tick-square Call Center Integration
tick-square CMDB
tick-square Auto-Responders
tick-square Analytics
tick-square Agent Interface
tick-square Account Management
tick-square Decision Support
tick-square Online Forums
tick-square Email Alerts
tick-square Video Chat
tick-square Customer Experience Management
tick-square Geotargeting
tick-square Quality Assurance
tick-square Screen Sharing
tick-square Outbound Call Center
tick-square Inbound Call Center
tick-square Computer Telephony Integration
tick-square Call Scripting
tick-square Call Reporting
tick-square Call Logging
tick-square Call Center Management
tick-square Automatic Call Distribution
tick-square Survey/Poll Management
tick-square On-Demand Recording
tick-square Two-Way Audio & Video
tick-square Caller ID
tick-square Call Monitoring
tick-square Voice Mail
tick-square Service Level Agreement (SLA) Management
tick-square Email Distribution
tick-square Customer Complaint Tracking
tick-square Video Support
tick-square Employee Activity Monitoring
tick-square Support Ticket Tracking
tick-square Queue Management
tick-square Macros/Templated Responses
tick-square Help Desk Management
tick-square Customer Communication
tick-square Automated Routing
tick-square Usage Tracking/Analytics
tick-square Customer Management
tick-square Issue Tracking
tick-square SSL Security
tick-square Transfers/Routing
tick-square Customer Service Analytics
tick-square Support Ticket Management
tick-square Alerts/Escalation
tick-square Performance Management
tick-square Social Media Monitoring
tick-square Multi-Channel Communication
tick-square Customer Engagement
tick-square Appointment Management
tick-square Negative Feedback Management
tick-square Multi-Channel Data Collection
tick-square For Startups
tick-square Customer Social Profiles
tick-square Issue Management
tick-square Configurable Workflow
tick-square Lead Management
tick-square Discussions/Forums
tick-square Knowledge Base Management
tick-square Content Management
tick-square Event Triggered Actions
tick-square Widgets
tick-square Transcripts/Chat History
tick-square Real-Time Chat
tick-square Inbox Management
tick-square Batch Communications
tick-square Real-time Consumer-facing Chat
tick-square Proactive Chat
tick-square Personalization
tick-square Communication Management
tick-square Campaign Management
tick-square Interaction Tracking
tick-square Feedback Management
tick-square Surveys & Feedback
tick-square Archiving & Retention
tick-square Single Sign On
tick-square Multiple User Accounts
tick-square Email Templates
tick-square Customizable Templates
tick-square Callback Scheduling
tick-square Real Time Data
tick-square Real Time Monitoring
tick-square Real Time Analytics
tick-square Quality Management
tick-square Change Management
tick-square API
tick-square Workflow Configuration
tick-square Tagging
tick-square Rules-Based Workflow
tick-square Real Time Updates
tick-square Real Time Notifications
tick-square Collaboration Tools
tick-square Progress Tracking
tick-square Prioritization
tick-square Forms Management
tick-square Customizable Forms
tick-square Commenting/Notes
tick-square Chat/Messaging
tick-square Assignment Management
tick-square Task Progress Tracking
tick-square Role-Based Permissions
tick-square Customizable Fields
tick-square Search/Filter
tick-square Performance Metrics
tick-square Monitoring
tick-square Email Management
tick-square Customizable Reports
tick-square Customer History
tick-square Contact Database
tick-square Case Management
tick-square Template Management
tick-square Reporting & Statistics
tick-square Remote Access/Control
tick-square Real Time Reporting
tick-square Multi-Channel Management
tick-square Mobile Access
tick-square Document Storage
tick-square Customer Database
tick-square Contact Management
tick-square Client Management
tick-square Alerts/Notifications
tick-square Activity Tracking
tick-square Self Service Portal
tick-square Reporting/Analytics
tick-square Video Conferencing
tick-square Live Chat
tick-square Call Routing
tick-square Client Portal
tick-square Audit Trail
tick-square Customer Segmentation
tick-square Call Transfer
tick-square CRM
tick-square Text to Speech
tick-square Onboarding
tick-square Remote Support
tick-square Gamification
tick-square Knowledge Management
tick-square Softphone
tick-square Phone Key Input
tick-square Manual Dialer
tick-square Blended Call Center
tick-square VoIP Connection
tick-square IVR/Voice Recognition
tick-square Shared Inboxes

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LiveAgent Tags

live-support live-help customer-service live-chat ticketing helpdesk

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