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Viewabo is a visual support platform for customer experience teams, enabling real-time issue resolution via smartphone camera sharing. It facilitates screen sharing, video pausing for detailed inspection, and session recording for training purposes, all through a simple link, no app required.
Viewabo is a visual support platform for customer experience teams, enabling real-time issue resolution via smartphone camera sharing. It facilitates screen sharing, video pausing for detailed inspection, and session recording for training purposes, all through a simple link, no app required.
Viewabo Platforms
Web-Based
Viewabo Video and Screenshots
Viewabo Overview
Viewabo is a remote visual support platform that allows customer service agents to see the issue through the customer’s phone camera, streamlining the troubleshooting process. Customers simply share a link, and agents can view the situation without requiring the customer to install any additional apps. This unique feature enhances the support experience by offering real-time, visual communication, which leads to faster and more accurate resolutions.
In addition to live video support, Viewabo offers features such as the ability to pause video streams, helping agents focus on specific areas, and records all sessions for later analysis and training. This approach improves the quality of support and customer satisfaction. With significant backing from investors like 500 Global and Draper Associates, Viewabo continues to innovate in the field of remote support, making it a valuable tool for businesses that rely on customer service.