Software
We've compiled a list of 207 free and paid alternatives to Zendesk Suite. The primary competitors include Spocket, VWO Data360. In addition to these, users also draw comparisons between Zendesk Suite and VWO Engage (PushCrew), VWO Insights - Mobile App, Softr. Also you can look at other similar options here: Call and Contact Center Software, Call Recording Software.
We've compiled a list of 207 free and paid alternatives to Zendesk Suite. The primary competitors include Spocket, VWO Data360. In addition to these, users also draw comparisons between Zendesk Suite and VWO Engage (PushCrew), VWO Insights - Mobile App, Softr. Also you can look at other similar options here: Call and Contact Center Software, Call Recording Software.
92
Spocket is a platform for finding and collaborating with dropshipping suppliers from the USA and Europe. It provides eCommerce opportunities to find quality products and quickly ship them directly from manufacturers.
87
VWO Data360: advanced data analytics & optimization platform. Harness insights from web analytics, CRM & more. Automated testing using ML/AI to improve digital products provides robust reporting and data visualization for informed decision-making.
87
VWO Engage enhances user engagement through targeted notifications. This tool enables creation of personalized messages such as promotions, cart reminders, and subscription requests, triggered by user actions on the website.
86
VWO Insights for mobile apps provides real-time website traffic data, A/B experiment updates, and detailed analytics. Monitor metrics, receive experiment notifications, analyze results, and access important reports conveniently on your smartphone or…
84
Softr is a platform for creating websites and web applications without code. It provides tools for quick creation of websites, online stores, landings, blogs and other online projects.
68
VWO Personalize empowers high-converting websites with a robust personalization engine. Harness visitor data such as device, browsing behavior, and third-party insights to tailor specific campaigns. Craft personalized experiences at scale with a com…
86
A versatile cloud-based platform, optimizes project management and team collaboration. Boosting productivity across software development, marketing, sales CRM, HR, it empowers seamless task tracking, deadline management, and analytics for enhanced p…
72
A B2B conversational marketing platform based on human interaction, ZoomInfo Chat accelerates sales team contact. Instant alerts notify the team of new and repeat visitors, increasing the likelihood of scheduling valuable meetings with potential cus…
70
Gorgias optimizes customer service for online retailers. This e-commerce-focused help desk provides seamless, multi-channel support through a single platform. Increased efficiency through automated responses to common questions.
199
Jira, a project management and issue tracking system, empowers software development teams with robust features for task organization, progress tracking, and client feedback management.
65
Zendesk Suite is an integrated customer service platform that includes a variety of tools for interacting with customers, providing support, and managing customer relationships.
Zendesk Suite is an integrated customer service platform that includes a variety of tools for interacting with customers, providing support, and managing customer relationships.
Web-Based
This suite includes such components as Zendesk Support, Zendesk Chat, Zendesk Guide, Zendesk Talk, Zendesk Explore, and others.
Workflow Management
Win/Loss Analysis
Voice Customization
Third Party Integrations
Text Editing
Social Media Integration
Service Reporting
Service Catalog
Routing
Recurring Issues
Procurement Management
Problem Management
Predictive Dialer
Predictive Analytics
Offline Form
Multiple Scripts
Multi-Language
Issue Scheduling
Incident Management
Group Management
Full Text Search
File Sharing
Email Tracking
Drag & Drop
Data Import/Export
Dashboard
Customizable Branding
Customer Support
Corrective and Preventive Actions (CAPA)
Contract/License Management
Cataloging/Categorization
Canned Responses
Call Recording
CMDB
Auto-Responders
Account Management
On-Demand Communications
Churn Management
Revenue Management
Issue Auditing
Decision Support
Online Forums
Customer Experience Management
Geotargeting
Quality Assurance
Content Creation
Screen Sharing
Outbound Call Center
Inbound Call Center
Computer Telephony Integration
Call Scripting
Call Reporting
Call Logging
Call Center Management
Automatic Call Distribution
Survey/Poll Management
On-Demand Recording
Interactive Content
Caller ID
Call Monitoring
Voice Mail
Service Level Agreement (SLA) Management
Customer Complaint Tracking
Video Support
Support Ticket Tracking
Queue Management
Macros/Templated Responses
Help Desk Management
Automated Routing
Usage Tracking/Analytics
Customer Management
Text Analysis
Issue Tracking
SSL Security
Virtual Assistant
Transfers/Routing
Customer Service Analytics
Support Ticket Management
Alerts/Escalation
Capacity Management
Social Media Monitoring
Multi-Channel Communication
For iPad Devices
For Insurance Industry
Customer Engagement
Appointment Management
Negative Feedback Management
Multi-Channel Data Collection
For Startups
Customer Social Profiles
Web-based Deployment
Issue Management
Configurable Workflow
Lead Management
Sales Pipeline Management
Availability Management
Discussions/Forums
Knowledge Base Management
Content Management
Event Triggered Actions
Widgets
Transcripts/Chat History
SMS Messaging
Real-Time Chat
Batch Communications
Real-time Consumer-facing Chat
Proactive Chat
Personalization
Communication Management
Campaign Management
Interaction Tracking
Feedback Management
Surveys & Feedback
Configuration Management
Archiving & Retention
Single Sign On
Multiple User Accounts
Email Templates
Customizable Templates
Real Time Data
Trend Analysis
Real Time Monitoring
Real Time Analytics
Change Management
API
Workflow Configuration
Tagging
Rules-Based Workflow
Real Time Updates
Real Time Notifications
Prioritization
Forms Management
Customizable Forms
Commenting/Notes
Chat/Messaging
Assignment Management
Role-Based Permissions
Customizable Fields
Collaboration Tools
Search/Filter
Performance Metrics
Email Management
Customizable Reports
Customer History
Case Management
Activity Dashboard
Template Management
Reporting & Statistics
Project Management
Multi-Channel Management
Mobile Access
Document Storage
Customer Database
Contact Management
Client Management
Asset Tracking
Alerts/Notifications
Activity Tracking
Self Service Portal
Reporting/Analytics
Filtering
Live Chat
Release Management
Call Routing
Client Portal
Audit Trail
Customer Segmentation
CRM
Text to Speech
Onboarding
Task Management
Gamification
Knowledge Management
Progressive Dialer
Phone Key Input
Manual Dialer
Blended Call Center
VoIP Connection
IVR/Voice Recognition
Health Score
Complaint Monitoring
Account Alerts
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