Alternatives to Zendesk

  • GLPI

    GLPI is the Information Resource-Manager with an additional Administration- Interface. You can use it to build up a database with an inventory for your company (computer, software, printers...). It has enhanced functions to make the daily life for t…

    Open Source Free Software as a Service (SaaS) Self-Hosted Linux Mac Windows Web-Based

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  • OTRS

    OTRS is a leading cloud-based ticketing and process automation solution. It is used by service teams: IT, customer service, information security, corporate security, etc. The fully-managed solution means that your service management team is up-and-r…

    Commercial Linux Windows Web-Based

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  • UserEcho

    UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    Commercial iPad iPhone Web-Based

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  • OpenSupports

    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and…

    Open Source Free Self-Hosted

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  • VisionProject

    Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations. Collaborate easily in y…

    Free Personal Web-Based

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  • Desk.com

    In March, 2018, Salesforce announced the end-of-life for desk.com in March, 2020. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in…

    Commercial Web-Based

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  • Reamaze

    Designed from the ground up to fit the specific needs of agile businesses, Reamaze can be fully integrated and embedded into your site or app for rich and seamless support conversation management via real time messaging, live chat, social media, ema…

    Commercial Linux Mac iPad iPhone Windows Web-Based Android

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  • Trakdesk

    Trakdesk is a cloud-based customer support software and helpdesk solution that lets you efficiently manage your customers through various channels no matter where they are. Some popular features include: - Knowledge base and self service portal- Cus…

    Commercial PlayBook Windows Mobile Chrome OS Android Tablet Kindle Fire Windows Phone Linux Mac iPad iPhone Windows Web-Based Android

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  • Atera

    Atera provides an all-in-one MSP platform: Remote Monitoring, Service Desk, CRM, Cloud services and Business Management. Learn more at: www.atera.com We provide you with an all in one software that is extremely easy to use and quickly implemented. I…

    Commercial Windows Web-Based

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  • JitBit Helpdesk

    Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    Commercial Android Tablet iPad Windows Web-Based Android

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  • User.com

    All you need to turn your visitors into customers in one place. User.com is a marketing automation system aimed at boosting engagement and conversion with personalized automatic live chat messages, emails, SMS, pop-ups and many more. The platform ha…

    Commercial Chrome OS Linux Mac iPad iPhone Windows Web-Based Android

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  • Enchant

    Simple customer support for growing teams. It's like gmail on steroids! Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer. To your customers, it's just email. They will never see a ticket number a…

    Commercial Web-Based

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  • TeamWox

    TeamWox is a groupware system designed to optimize the business management. This is a web application including HRM, Task management, document workflow, CRM, Service Desk and IP PBX tools. Using this collaboration software, it is possible to build u…

    Commercial Windows Web-Based

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  • Deskero

    With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest social media. …

    Commercial iPad iPhone Web-Based Android

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  • TeamSupport.com

    Our online help desk is so much more than “just another ticketing system.” Most support software only supports one-to-one communications with your customers and you lose visibility at the customer level. TeamSupport gives you visibility of the entir…

    Commercial Web-Based

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  • Tender Support

    Tender Support organizes your customer care so you can focus on delivering the best service possible. We collect all your support requests and funnel them into your Tender site. From email, from the web, and from anywhere you can dream. Tender organ…

    Commercial Web-Based

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  • Web Help Desk

    With Web Help Desk, you no longer have to worry about manual ticket generation and the hassle of individually routing each ticket. Incident creation, technician task assignment, SLA alerts, escalations, and tracking every step of the response proces…

    Freemium Safari Chrome Linux Mac iPhone Windows Web-Based

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  • FreeScout

    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting. Application functionality can be exte…

    Free Laravel PHP MariaDB MySQL Community Edition Self-Hosted Linux Mac Windows

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  • DeskPRO

    DeskPRO is the modern helpdesk platform. Unparalleled usability and flexible configuration mean that your agents can concentrate on helping users.

    Commercial Self-Hosted Web-Based

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  • Helpy.io

    Helpy is written in Ruby on Rails 4.2 and released under the MIT license. Features include support tickets with email integration, community discussions, multilingual knowledge base and more: - Private Support Discussions (aka tickets)- Community Su…

    Open Source Freemium Software as a Service (SaaS) Self-Hosted Linux Mac iPad iPhone Windows Web-Based

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