Call and Contact Center Software

Answers Platform utilizes a Knowledge Graph to provide accurate responses across digital touchpoints. Ensures seamless content-driven experiences.

AI-powered omnichannel SaaS platform for strong relationships between teams and customers. Increase engagement, evaluate interactions, and go above and beyond.

Userlike is a customer messaging platform that enables businesses to chat with their website visitors and customers in real-time. It provides a seamless communication experience through various channels, including live chat, chatbots, WhatsApp, Face…

OpenPhone is a business phone service that offers features such as a dedicated phone number (local area code or toll-free), unlimited calls and text messages to the US and Canada, customer interaction monitoring, shared mailbox for team communicatio…

Genesys Cloud CX elevates customer engagement across diverse industries. Offering advanced tools for contact centers and CRM, it streamlines call routing, workflow management, and enhances service processes.

Kavkom: Cloud-connected mobile telephony offering prorated billing, unlimited calls, call recording, IVR, voicemail, click-to-call, advanced stats, dedicated manager, number portability, HD voice quality, and virtual numbers. Suitable for mobile age…

Creatio is a no-code platform and CRM solution that enables businesses to automate workflows and sales processes. With Creatio you can streamline their entire sales cycle, from lead generation to repeat sales, and manage processes of any type and co…

Nextiva's business phone app provides a complete solution, offering unlimited HD voice calls, video conferencing, SMS/MMS messaging, call routing, advanced voicemail, custom caller ID, screen sharing, and instant messaging in a single app. Take adva…

Salesforce Service Cloud is an integrated platform that enables businesses to optimize customer experience through a ticket management system, knowledge base, and social media. Provide fast and personalized support by using analytics to track and ma…

Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.

Increase meeting productivity with Fathom, which makes it easy to record, transcribe and highlight key points in Zoom calls, Google Meet or Microsoft Teams. Get access to instant summaries, shareable clips, and synchronized CRM notes, eliminating th…

Dialpad Talk, the cloud-based business phone system, ensures seamless team connections on any device. Leverage advanced Voice Intelligence features for real-time transcription, post-call summaries, and seamless integration.

Gong.io - conversation analytics and coaching platform that provides call and meeting insights to help sales teams improve communication and close deals more effectively. Using AI to analyze calls, providing feedback on key takeaways, conversation t…

Dialpad Ai Voice leverages advanced NLP for real-time analysis of customer conversations. With built-in Ai, it transcribes, notes, and tracks action items during calls, ensuring your focus remains on meaningful dialogue.

Telnyx is a global communication platform providing carrier-grade services on a private cloud-based IP network. Platform offers voice, messaging, numbers, video, and more solutions through RESTful APIs and the Mission Control Portal. From in-app mes…

LiveAgent is a software for providing customer support and keeping records of calls in team structures. It simplifies the process of processing customer questions and ensures effective information exchange within the team.

Webex Calling by Cisco is a cloud-native telephony solution specifically tailored for mid-sized enterprises, offering comprehensive business calling functionalities. It eliminates the concerns associated with the cost and intricacies of maintaining …

Unitelvoice is a virtual phone system that provides features such as voicemail, call forwarding, and virtual extensions for businesses. Get a local or toll-free number for online management, using a virtual phone system to work from anywhere in the …

Gladly: B2C customer service platform with intuitive help desk software. Agents handle inquiries seamlessly across channels without tickets. A unified interface provides a continuous view of customer history, enhancing personalized service.

Bitrix24 is an integrated business management platform that provides a wide range of tools for collaboration, task management, communication, and other corporate functions. The main features include CRM, project management, task management, calendar…

BT MeetMe with Dolby Voice is a high-quality conferencing system developed jointly by BT Group and Dolby Laboratories. It provides conference participants with superior audio quality, making their discussions more productive and effective.

GoTo Connect is a cloud-based phone system and virtual meeting platform designed for seamless business communication. Elevate your operations with advanced features, including call management, video conferencing, real-time team chat, and customer se…

Mitel specializes in the development and delivery of telecommunications solutions for business and offers a wide range of products and services, including IP telephony, video conferencing, messaging, customer relationship management systems and othe…

NVIDIA Jarvis, a real-time conversational AI platform, leverages GPU acceleration for multimodal services. With modules for speech recognition, synthesis, language understanding, and computer vision fusion, Jarvis powers interactive virtual assistan…

Plivo is a cloud-based communication API platform tailored for developers, offering SMS and Voice APIs, virtual phone numbers, voice calling, SMS marketing, number masking, IVR systems, call tracking, webhooks, and seamless integration with CRM and …

Talkdesk is a cloud-based contact center platform that helps businesses improve customer service using artificial intelligence.

Zendesk Suite is an integrated customer service platform that includes a variety of tools for interacting with customers, providing support, and managing customer relationships.

RingCentral MVP is an integrated business communication platform offering a full suite of services: messaging, video conferencing, VoIP calls. Facilitating seamless remote collaboration, it integrates with Google Workspace, Microsoft 365, and many o…

CrankWheel is a screen sharing tool designed for video calls and online presentations. It facilitates real-time screen sharing during video calls, allowing users to share content online seamlessly.

Scorebuddy is a software for managing customer reviews and internal customer service quality. It is often used to measure and analyze the quality of service, maintain customer feedback statistics, and evaluate the performance of service employees.