Call and Contact Center Software

154

AI-powered omnichannel SaaS platform for strong relationships between teams and customers. Increase engagement, evaluate interactions, and go above and beyond.

110

Userlike is a customer messaging platform that enables businesses to chat with their website visitors and customers in real-time. It provides a seamless communication experience through various channels, including live chat, chatbots, WhatsApp, Face…

107

Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.

106

Dialpad Ai Voice leverages advanced NLP for real-time analysis of customer conversations. With built-in Ai, it transcribes, notes, and tracks action items during calls, ensuring your focus remains on meaningful dialogue.

97

Genesys Cloud CX elevates customer engagement across diverse industries. Offering advanced tools for contact centers and CRM, it streamlines call routing, workflow management, and enhances service processes.

91

Scorebuddy is a software for managing customer reviews and internal customer service quality. It is often used to measure and analyze the quality of service, maintain customer feedback statistics, and evaluate the performance of service employees.

88

Zoho Desk allows organizations to effectively interact with customers, track requests, manage workflows, and provide support through various channels such as email, chat, and phone.

87

OpenPhone is a business phone service that offers features such as a dedicated phone number (local area code or toll-free), unlimited calls and text messages to the US and Canada, customer interaction monitoring, shared mailbox for team communicatio…

87

Creatio is a no-code platform and CRM solution that enables businesses to automate workflows and sales processes. With Creatio you can streamline their entire sales cycle, from lead generation to repeat sales, and manage processes of any type and co…

85

Answers Platform utilizes a Knowledge Graph to provide accurate responses across digital touchpoints. Ensures seamless content-driven experiences.

85

The online proofing tool that simplifies approving work. It has helped enterprise marketing teams streamline creative workflows, accelerate approvals with templates and automation, and reduce meetings and emails.

84

Increase meeting productivity with Fathom, which makes it easy to record, transcribe and highlight key points in Zoom calls, Google Meet or Microsoft Teams. Get access to instant summaries, shareable clips, and synchronized CRM notes, eliminating th…

84

Gladly: B2C customer service platform with intuitive help desk software. Agents handle inquiries seamlessly across channels without tickets. A unified interface provides a continuous view of customer history, enhancing personalized service.

83

Conversational intelligence platform empowers businesses to extract actionable insights from calls, enhancing customer acquisition at lower costs. AI-driven insights maximize ad spend efficiency, and contact centers achieve higher conversion rates.

82

Web-based solution for businesses, managing customer success, conversational marketing, and call records. Features call tracking for revenue analysis, ensuring campaign tracking and matching sales to sources.

81

LiveAgent is a software for providing customer support and keeping records of calls in team structures. It simplifies the process of processing customer questions and ensures effective information exchange within the team.

79

Cloud-based sales engagement platform for Salesforce users. Key features include lead prioritization, real-time recommendations, workflow automation, reporting, call monitoring, and transcription.

78

Zendesk Suite is an integrated customer service platform that includes a variety of tools for interacting with customers, providing support, and managing customer relationships.

78

Cloud-based call tracking software that centralizes call attribution, recording, routing, and marketing campaigns. Manage affiliate activities, and design networks with the visual editor.

78

Workforce management platform for scaling global support teams. Optimize support demand forecasting, manage schedules, and track real-time performance to enhance support operations.

78

Bug-tracking for copywriters, UI/UX designers, web developers, and web designers, facilitating collaboration. Identify and correct URLs, grammatical errors, and more using pre-loaded checklists.

76

Plivo is a cloud-based communication API platform tailored for developers, offering SMS and Voice APIs, virtual phone numbers, voice calling, SMS marketing, number masking, IVR systems, call tracking, webhooks, and seamless integration with CRM and …

76

Call tracking and telephone software for businesses, allowing search and activation of toll-free and vanity numbers compliant with FCC regulations. Features include caller ID and identifying forwarded calls.

75

Unitelvoice is a virtual phone system that provides features such as voicemail, call forwarding, and virtual extensions for businesses. Get a local or toll-free number for online management, using a virtual phone system to work from anywhere in the …

75

Nextiva's business phone app provides a complete solution, offering unlimited HD voice calls, video conferencing, SMS/MMS messaging, call routing, advanced voicemail, custom caller ID, screen sharing, and instant messaging in a single app. Take adva…

73

Gong.io - conversation analytics and coaching platform that provides call and meeting insights to help sales teams improve communication and close deals more effectively. Using AI to analyze calls, providing feedback on key takeaways, conversation t…

72

Commune is an AI-powered community platform that provides a personalized experience to achieve scalability and reduce churn. It integrates all user interactions, offers expert support and data-driven optimization, and includes advanced community man…

71

NVIDIA Jarvis, a real-time conversational AI platform, leverages GPU acceleration for multimodal services. With modules for speech recognition, synthesis, language understanding, and computer vision fusion, Jarvis powers interactive virtual assistan…

71

BT MeetMe with Dolby Voice is a high-quality conferencing system developed jointly by BT Group and Dolby Laboratories. It provides conference participants with superior audio quality, making their discussions more productive and effective.

70

CallMiner Eureka is an analytics platform for analyzing audio recordings and textual content in contact centers. It uses speech recognition, machine learning, and data analytics technologies to extract useful information from speech messaging.