Software
We've compiled a list of 54 free and paid alternatives to Amazon Connect. The primary competitors include Genesys Cloud CX, Zoho Desk. In addition to these, users also draw comparisons between Amazon Connect and RingCentral Contact Center, Gladly, Infinity Call Tracking. Also you can look at other similar options here: About.
We've compiled a list of 54 free and paid alternatives to Amazon Connect. The primary competitors include Genesys Cloud CX, Zoho Desk. In addition to these, users also draw comparisons between Amazon Connect and RingCentral Contact Center, Gladly, Infinity Call Tracking. Also you can look at other similar options here: About.
Genesys Cloud CX elevates customer engagement across diverse industries. Offering advanced tools for contact centers and CRM, it streamlines call routing, workflow management, and enhances service processes.
Zoho Desk allows organizations to effectively interact with customers, track requests, manage workflows, and provide support through various channels such as email, chat, and phone.
RingCentral's contact center software enhances customer experience, boosts agent productivity, and ensures secure, compliant communications across multiple channels including phone, chat, email, and social media. Features include advanced analytics,…
Gladly: B2C customer service platform with intuitive help desk software. Agents handle inquiries seamlessly across channels without tickets. A unified interface provides a continuous view of customer history, enhancing personalized service.
Web-based solution for businesses, managing customer success, conversational marketing, and call records. Features call tracking for revenue analysis, ensuring campaign tracking and matching sales to sources.
Vonage Business Communications (VBC) is a cloud platform offering voice, messaging, SMS, video, and phone services, along with real-time system management and customization. Features such as local and toll-free numbers, international numbers, call r…
Cloud-based call tracking software that centralizes call attribution, recording, routing, and marketing campaigns. Manage affiliate activities, and design networks with the visual editor.
NICE CXone Workforce Management (WFM) software improves workforce efficiency, employee engagement, and customer satisfaction. It combines AI-powered forecasting, automated scheduling, and mobile tools for real-time adjustments with patented algorith…
Call tracking and telephone software for businesses, allowing search and activation of toll-free and vanity numbers compliant with FCC regulations. Features include caller ID and identifying forwarded calls.
Revenue sales acceleration platform enhancing sales and service teams' communication across email, voice, SMS, and social channels. Integrated with CRM, ensures multi-channel messaging.
Mac
Windows
Linux
Web-Based
Predictive Dialer
Call Recording
Call Center Management
Automated Routing
Multi-Channel Communication
Real Time Monitoring
Real Time Reporting
Contact Management
IVR/Voice Recognition
ServiceNow
Freshdesk
Amazon Lex
Zoho CRM
UiPath
Sprinklr
Zoho Desk
NICE CXone
Amazon DynamoDB
Salesforce Service Cloud
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