Software
We've compiled a list of 100 free and paid alternatives to Salesforce Service Cloud. The primary competitors include Apollo.io, monday sales CRM. In addition to these, users also draw comparisons between Salesforce Service Cloud and Zendesk Sell, Sprinklr, Zoho Desk. Also you can look at other similar options here: Call and Contact Center Software, Contact Center Software.
We've compiled a list of 100 free and paid alternatives to Salesforce Service Cloud. The primary competitors include Apollo.io, monday sales CRM. In addition to these, users also draw comparisons between Salesforce Service Cloud and Zendesk Sell, Sprinklr, Zoho Desk. Also you can look at other similar options here: Call and Contact Center Software, Contact Center Software.
Achieve Sales Excellence with Apollo's Smart Engagement Platform. Utilize AI-powered workflows to connect and convert 265 million contacts in 70 million companies, streamlining your sales for success.
Improve your sales efficiency with monday sales CRM. Centralize customer data, automate tasks, and track deals for a seamless process. Use real-time analytics for deep insights.
Suited for sales-driven teams needing integrated pipeline and service management. It simplifies deal tracking and customer communication, focusing on usability and speed over Salesforce’s deeply configurable but complex ecosystem.
Ideal for enterprises managing large-scale omnichannel support and social engagement. It unifies voice, chat, and social channels with AI-driven insights, handling volume and sentiment at scale beyond Salesforce’s native capabilities.
Designed for growing teams seeking affordable, customizable ticketing and automation. It integrates tightly with the Zoho ecosystem, offering flexible support workflows with lower setup overhead than Salesforce.
Best for SMBs needing fast deployment of multichannel customer support. It offers automation, SLA management, and chatbots out-of-the-box, easing adoption compared to Salesforce’s complex initial configuration.
Suited for B2C teams focused on personalized, conversation-based support. It organizes interactions by customer rather than ticket, providing a seamless experience where Salesforce structures service around cases and objects.
Ideal for teams already using HubSpot for marketing and sales. It unifies customer data across the funnel, simplifying handoffs and reporting without the layered customization Salesforce typically requires.
Designed for enterprise IT and ops teams needing workflow-heavy case resolution. It supports complex service processes and cross-department escalations, addressing back-office integration beyond Salesforce’s front-end emphasis.
Best for contact centers optimizing real-time voice, chat, and agent performance. It offers predictive routing, workforce engagement tools, and native telephony—capabilities that Salesforce typically achieves via third-party add-ons.
Salesforce Service Cloud is an integrated platform that enables businesses to optimize customer experience through a ticket management system, knowledge base, and social media. Provide fast and personalized support by using analytics to track and manage customer service data.
Salesforce Service Cloud is an integrated platform that enables businesses to optimize customer experience through a ticket management system, knowledge base, and social media. Provide fast and personalized support by using analytics to track and manage customer service data.
iPad
iPhone
Web-Based
Android
Salesforce Service Cloud is a comprehensive customer service solution designed to optimize customer support workflows. It combines AI-powered tools with traditional service capabilities to create seamless experiences across all channels. With features like case management, knowledge base integration, and intelligent automation, Service Cloud enables businesses to improve response times and resolve issues faster. It also includes personalized self-service options, which enhance customer satisfaction by empowering clients to find solutions independently.
This platform integrates with other Salesforce products, ensuring that customer data is accessible and actionable across departments. Its AI capabilities, such as predictive insights and automated agent support, help businesses reduce costs while increasing efficiency. Additionally, Service Cloud improves team collaboration by uniting customer service processes, leading to enhanced productivity and higher service quality.
Access Controls/Permissions
Third Party Integrations
Document Management
Activity Dashboard
Task Management
Workflow Management
Website Integration
Utility Billing
Taxation & Assessment
Social Media Integration
Service Request Management
Service Catalog
Routing
Records Management
Problem Management
Predictive Dialer
Permit Issuance
Payment Collection in the Field
Offline Form
Multi-Location
Multi-Language
Location Tracking
Job Scheduling
Incident Reporting
Incident Management
IT Incident Management
GPS
Full Text Search
For Call Centers
File Sharing
File Management
Equipment Maintenance
Email Tracking
Drag & Drop
Data Import/Export
Dashboard
Customizable Branding
Corrective and Preventive Actions (CAPA)
Event Logs
Contract/License Management
Code Enforcement
Cataloging/Categorization
Canned Responses
Call Recording
Auto-Responders
Technician Management
Online Forums
Maintenance Scheduling
Job Tracking
Dispatch Management
Email Alerts
Customer Experience Management
Geotargeting
Quality Assurance
Screen Sharing
Outbound Call Center
Inbound Call Center
Computer Telephony Integration
Call Scripting
Call Reporting
Call Logging
Call Center Management
Automatic Call Distribution
Survey/Poll Management
Caller ID
Call Monitoring
Training Management
Risk Assessment
Risk Analysis
Risk Alerts
Inspection Management
Service Level Agreement (SLA) Management
Customer Complaint Tracking
Support Ticket Tracking
Queue Management
Macros/Templated Responses
Help Desk Management
Automated Routing
Issue Tracking
Virtual Assistant
Transfers/Routing
Support Ticket Management
Alerts/Escalation
Capacity Management
Performance Management
Social Media Monitoring
Multi-Channel Communication
For iPad Devices
For Insurance Industry
Appointment Management
Lead Distribution
Issue Management
Configurable Workflow
Content Library
Lead Management
Sales Pipeline Management
Labor Forecasting
Online Time Clock
Employee Scheduling
Availability Management
Discussions/Forums
Knowledge Base Management
Content Management
Event Triggered Actions
Widgets
Transcripts/Chat History
SMS Messaging
Real-Time Chat
Real-time Consumer-facing Chat
Proactive Chat
Communication Management
Campaign Management
Historical Reporting
Interaction Tracking
Feedback Management
Surveys & Feedback
Configuration Management
Electronic Signature
Single Sign On
Multiple User Accounts
Email Templates
Customizable Templates
Callback Scheduling
Job Management
Data Visualization
Work Order Management
Real Time Monitoring
Real Time Analytics
Purchasing & Receiving
Inventory Control
Change Management
API
Workflow Configuration
Tagging
Real Time Updates
Real Time Notifications
Collaboration Tools
Prioritization
Projections
Forms Management
Customizable Forms
Commenting/Notes
Chat/Messaging
Assignment Management
Reminders
Customizable Fields
Status Tracking
Performance Metrics
Monitoring
Inventory Management
For Small Businesses
Email Management
Customizable Reports
Customer History
Contact Database
Case Management
Audit Management
Approval Process Control
Reporting & Statistics
Remote Access/Control
Real Time Reporting
Quotes/Estimates
Project Management
Multi-Channel Management
Mobile Access
Job Costing
Fixed Asset Management
Document Storage
Customer Database
Contact Management
Compliance Management
Calendar Management
Budgeting/Forecasting
Alerts/Notifications
Billing & Invoicing
Asset Tracking
Activity Tracking
Self Service Portal
Reporting/Analytics
File Storage
Live Chat
Release Management
Call Routing
Client Portal
Service History
Asset Lifecycle Management
Audit Trail
Call Transfer
IT Asset Management
Call Tracking
Accounting Integration
CRM
Scheduling
Knowledge Management
Progressive Dialer
Manual Dialer
Blended Call Center
IVR/Voice Recognition
Call List Management
Bid Management
Safety Incident Management
Investigation Management
Twilio
LogMeIn Rescue
Oct8ne
JivoChat
Talkative
Totango
MindTouch
ClicData
iAdvize
Mailchimp
Trello
Klaviyo
Amazon Connect
Natterbox
Salesforce Marketing Cloud
Sprinklr
NICE CXone
TeamViewer
Aircall
Scorebuddy
SOCi
FullStory
MaestroQA
Smartsheet
Scoro
Planyo
xMatters
Genesys Cloud CX
SightCall
Eloquant
Talkdesk
Yext
ChurnZero
Quip
Five9
BombBomb
Yonyx
Quickbase
Freshdesk
Velaro
Salesforce Platform
Share your opinion about the software, leave a review and help make it even better!
Contact Center Workforce Software Service Dispatch Software Contact Center Knowledge Base Software Complaint Management Software Customer Service Automation Software Customer Success Software Incident Management Software Customer Engagement Software Social Customer Service Software Customer Communications Management Software Conversational Support Software Digital Customer Service Software Enterprise Feedback Management Software Live Chat Software Customer Self Service Software Help Desk Software Field Service Management Software Call Center Workforce Management Software Contact Center Quality Assurance Software Contact Center Software
Suggest Changes
Your Feedback
Your vote has been counted.
Do you have experience using this software?
