Call Center Workforce Management Software

154

AI-powered omnichannel SaaS platform for strong relationships between teams and customers. Increase engagement, evaluate interactions, and go above and beyond.

97

Genesys Cloud CX elevates customer engagement across diverse industries. Offering advanced tools for contact centers and CRM, it streamlines call routing, workflow management, and enhances service processes.

83

Conversational intelligence platform empowers businesses to extract actionable insights from calls, enhancing customer acquisition at lower costs. AI-driven insights maximize ad spend efficiency, and contact centers achieve higher conversion rates.

81

LiveAgent is a software for providing customer support and keeping records of calls in team structures. It simplifies the process of processing customer questions and ensures effective information exchange within the team.

79

Cloud-based sales engagement platform for Salesforce users. Key features include lead prioritization, real-time recommendations, workflow automation, reporting, call monitoring, and transcription.

78

Cloud-based call tracking software that centralizes call attribution, recording, routing, and marketing campaigns. Manage affiliate activities, and design networks with the visual editor.

78

Workforce management platform for scaling global support teams. Optimize support demand forecasting, manage schedules, and track real-time performance to enhance support operations.

71

NVIDIA Jarvis, a real-time conversational AI platform, leverages GPU acceleration for multimodal services. With modules for speech recognition, synthesis, language understanding, and computer vision fusion, Jarvis powers interactive virtual assistan…

69

Kavkom: Cloud-connected mobile telephony offering prorated billing, unlimited calls, call recording, IVR, voicemail, click-to-call, advanced stats, dedicated manager, number portability, HD voice quality, and virtual numbers. Suitable for mobile age…

67

CloudTalk is a hosted platform for business telephone communication. It provides the ability to establish and receive calls over the Internet, as well as manage the customer database and interact with customers through various communication channels.

61

Javelo is a comprehensive HR platform designed to optimize interviews, performance reviews, and employee engagement. It offers a range of features to streamline HR processes and foster collaboration, including continuous performance monitoring, ligh…

60

Salesforce Service Cloud is an integrated platform that enables businesses to optimize customer experience through a ticket management system, knowledge base, and social media. Provide fast and personalized support by using analytics to track and ma…

59

Talkdesk is a cloud-based contact center platform that helps businesses improve customer service using artificial intelligence.

59

Worksuite is a comprehensive global freelancer management system designed to streamline freelancer onboarding, contract management, and payment processes at an enterprise scale. With integrated smart rolodex and automated onboarding, it centralizes …

56

Squaretalk offers high-performance all-in-one cloud contact center solutions that integrate seamlessly into existing enterprise systems. It also includes call routing, call analytics, workforce management, and other features that help optimize conta…

55

Playvox is a cloud-native customer service management platform that provides tools for monitoring and evaluating the performance of customer service agents, as well as for training and improving their professional skills.

55

VoiceSpin offers AI-powered, cloud-based contact center solutions designed to support, engage, and sell across multiple channels. Its advanced features include CRM integration, omnichannel communication, intelligent call routing, automatic call dist…

51

NICE CXone is an integrated Customer Interaction Management (CIM) platform that provides contact center and customer service solutions. It includes a variety of features such as call automation, customer experience analytics, workflow management, an…

37

Ozonetel provides businesses with advanced cloud communication solutions, such as cloud telephony, call center software, voice broadcasting, SMS services, and WhatsApp Business API integration. The KooKoo platform, offered by Ozonetel, provides vers…

34

ServiceNow Customer Service Management is a solution for automating and optimizing customer service in organizations. This platform aims to improve the interaction between the company and its customers by providing tools to effectively solve problem…

34

Consolidates HR, IT, and Finance functions into one unified platform, centralizing scattered workforce systems like payroll, expenses, benefits, and device management.

18

Scheduling and workforce management software designed to streamline employee communication for businesses. Simplifies time and attendance tracking.

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Multichannel cloud communication solution (calls, SMS, video calls, emails) designed to enhance customer experience and maximize sales. Integrate with over 80 business tools, including CRM and helpdesk, for streamlined operations.

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Netchex is a cloud-based HR management and payroll system, streamlining HR processes. It offers payroll, benefits, time tracking, onboarding, and reporting services for businesses of all sizes.

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Lead management platform empowers users to generate, track, and distribute leads. Strategic routing and transfer optimize pay-per-lead programs.

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Leader in conversation analytics, offering marketers actionable insights with simple code implementation. Track and attribute leads, capture true lead volume, and report on conversation quality.

3

Telephone hold application.