Software
We've compiled a list of 98 free and paid alternatives to Gladly. The primary competitors include ZoomInfo SalesOS, FaceUp Whistleblowing System. In addition to these, users also draw comparisons between Gladly and Atom, HelpCrunch, UseResponse. Also you can look at other similar options here: Call and Contact Center Software, Contact Center Software.
We've compiled a list of 98 free and paid alternatives to Gladly. The primary competitors include ZoomInfo SalesOS, FaceUp Whistleblowing System. In addition to these, users also draw comparisons between Gladly and Atom, HelpCrunch, UseResponse. Also you can look at other similar options here: Call and Contact Center Software, Contact Center Software.
83
This B2B sales prospecting software identifies your ideal customer profile and pinpoint ready-to-buy prospects, accelerating both pipeline and revenue generation. Elevate your sales strategy with ZoomInfo SalesOS.
74
FaceUp is a secure, user-friendly whistleblowing platform and HR tool. It enables easy reporting of wrongdoing by employees and students. This comprehensive system ensures ethical standards are upheld.
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104
Userlike is a customer messaging platform that enables businesses to chat with their website visitors and customers in real-time. It provides a seamless communication experience through various channels, including live chat, chatbots, WhatsApp, Face…
91
Elevate customer engagement with Sales Cloud - customizable SaaS platform. Unify marketing, lead gen, sales, and analytics seamlessly. Access a plethora of apps via AppExchange. Browser and mobile-friendly, it fosters real-time collaboration through…
89
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
83
Genesys Cloud CX elevates customer engagement across diverse industries. Offering advanced tools for contact centers and CRM, it streamlines call routing, workflow management, and enhances service processes.
83
Nextiva's business phone app provides a complete solution, offering unlimited HD voice calls, video conferencing, SMS/MMS messaging, call routing, advanced voicemail, custom caller ID, screen sharing, and instant messaging in a single app. Take adva…
68
Gladly: B2C customer service platform with intuitive help desk software. Agents handle inquiries seamlessly across channels without tickets. A unified interface provides a continuous view of customer history, enhancing personalized service.
Gladly: B2C customer service platform with intuitive help desk software. Agents handle inquiries seamlessly across channels without tickets. A unified interface provides a continuous view of customer history, enhancing personalized service.
Web-Based
Workflow Management
Third Party Integrations
Social Media Integration
Routing
Predictive Dialer
Predictive Analytics
File Sharing
Dashboard
Customizable Branding
Canned Responses
Call Recording
Auto-Responders
On-Demand Communications
Progressive Dialer
Manual Dialer
Blended Call Center
Quality Assurance
Outbound Call Center
Inbound Call Center
Computer Telephony Integration
Call Scripting
Call Logging
Call Center Management
Automatic Call Distribution
Survey/Poll Management
Interactive Content
Call Monitoring
Voice Mail
Service Level Agreement (SLA) Management
Customer Complaint Tracking
Queue Management
Macros/Templated Responses
Help Desk Management
Customer Communication
Automated Routing
Text Analysis
Issue Tracking
Transfers/Routing
Support Ticket Management
Alerts/Escalation
Social Media Monitoring
Sentiment Analysis
Multi-Channel Communication
Appointment Management
Negative Feedback Management
Multi-Channel Data Collection
Issue Management
Knowledge Base Management
Content Management
Transcripts/Chat History
SMS Messaging
Real-Time Chat
Inbox Management
Batch Communications
Real-time Consumer-facing Chat
Proactive Chat
Personalization
Campaign Management
Interaction Tracking
Feedback Management
Surveys & Feedback
Workflow Configuration
Forms Management
Chat/Messaging
Performance Metrics
Email Management
Case Management
Template Management
Remote Access/Control
Multi-Channel Management
Mobile Access
Document Storage
Customer Database
Self Service Portal
Reporting/Analytics
Live Chat
Call Routing
IT Asset Management
IVR/Voice Recognition
Knowledge Management
API
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