Contact Center Quality Assurance Software

91

Scorebuddy is a software for managing customer reviews and internal customer service quality. It is often used to measure and analyze the quality of service, maintain customer feedback statistics, and evaluate the performance of service employees.

85

The online proofing tool that simplifies approving work. It has helped enterprise marketing teams streamline creative workflows, accelerate approvals with templates and automation, and reduce meetings and emails.

83

Conversational intelligence platform empowers businesses to extract actionable insights from calls, enhancing customer acquisition at lower costs. AI-driven insights maximize ad spend efficiency, and contact centers achieve higher conversion rates.

79

Cloud-based sales engagement platform for Salesforce users. Key features include lead prioritization, real-time recommendations, workflow automation, reporting, call monitoring, and transcription.

78

Cloud-based call tracking software that centralizes call attribution, recording, routing, and marketing campaigns. Manage affiliate activities, and design networks with the visual editor.

78

Bug-tracking for copywriters, UI/UX designers, web developers, and web designers, facilitating collaboration. Identify and correct URLs, grammatical errors, and more using pre-loaded checklists.

76

Call tracking and telephone software for businesses, allowing search and activation of toll-free and vanity numbers compliant with FCC regulations. Features include caller ID and identifying forwarded calls.

70

CallMiner Eureka is an analytics platform for analyzing audio recordings and textual content in contact centers. It uses speech recognition, machine learning, and data analytics technologies to extract useful information from speech messaging.

67

CloudTalk is a hosted platform for business telephone communication. It provides the ability to establish and receive calls over the Internet, as well as manage the customer database and interact with customers through various communication channels.

60

Salesforce Service Cloud is an integrated platform that enables businesses to optimize customer experience through a ticket management system, knowledge base, and social media. Provide fast and personalized support by using analytics to track and ma…

59

Talkdesk is a cloud-based contact center platform that helps businesses improve customer service using artificial intelligence.

56

Cloud-based call center and sales platform. Streamlines customer interactions with features like automatic call distribution and CRM integration. Centralizes communication channels to optimize sales and support processes.

55

Playvox is a cloud-native customer service management platform that provides tools for monitoring and evaluating the performance of customer service agents, as well as for training and improving their professional skills.

51

NICE CXone is an integrated Customer Interaction Management (CIM) platform that provides contact center and customer service solutions. It includes a variety of features such as call automation, customer experience analytics, workflow management, an…

43

Samsung Contact Center Pro is used to manage large volumes of incoming and outgoing calls in a contact center. This software is designed to optimize the work of contact center operators, as well as to improve customer interaction via the phone.

29

MaestroQA is a platform for testing customer service quality and improving support processes. The system allows companies to create and execute test tasks for customer service agents, analyze their results, and provide reports to improve service qua…

26

Convin is a sophisticated AI-powered contact center solution, leveraging advanced conversation intelligence methodologies to systematically capture, transcribe, and analyze the entirety of customer interactions.

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Multichannel cloud communication solution (calls, SMS, video calls, emails) designed to enhance customer experience and maximize sales. Integrate with over 80 business tools, including CRM and helpdesk, for streamlined operations.

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Leader in conversation analytics, offering marketers actionable insights with simple code implementation. Track and attribute leads, capture true lead volume, and report on conversation quality.