Software
We've compiled a list of 115 free and paid alternatives to Genesys Cloud CX. The primary competitors include VWO Insights - Mobile App, VWO Data360. In addition to these, users also draw comparisons between Genesys Cloud CX and VWO Engage (PushCrew), Softr, RocketReach. Also you can look at other similar options here: Call and Contact Center Software, CCI Software (Call Center Infrastructure).
We've compiled a list of 115 free and paid alternatives to Genesys Cloud CX. The primary competitors include VWO Insights - Mobile App, VWO Data360. In addition to these, users also draw comparisons between Genesys Cloud CX and VWO Engage (PushCrew), Softr, RocketReach. Also you can look at other similar options here: Call and Contact Center Software, CCI Software (Call Center Infrastructure).
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VWO Insights for mobile apps provides real-time website traffic data, A/B experiment updates, and detailed analytics. Monitor metrics, receive experiment notifications, analyze results, and access important reports conveniently on your smartphone or…
82
VWO Data360: advanced data analytics & optimization platform. Harness insights from web analytics, CRM & more. Automated testing using ML/AI to improve digital products provides robust reporting and data visualization for informed decision-making.
79
VWO Engage enhances user engagement through targeted notifications. This tool enables creation of personalized messages such as promotions, cart reminders, and subscription requests, triggered by user actions on the website.
74
Softr is a platform for creating websites and web applications without code. It provides tools for quick creation of websites, online stores, landings, blogs and other online projects.
71
RocketReach is a comprehensive platform that provides email lookup and contact information for professionals. It helps you find email addresses, phone numbers, and social media profiles of individuals and businesses.
60
VWO Personalize empowers high-converting websites with a robust personalization engine. Harness visitor data such as device, browsing behavior, and third-party insights to tailor specific campaigns. Craft personalized experiences at scale with a com…
78
This B2B sales prospecting software identifies your ideal customer profile and pinpoint ready-to-buy prospects, accelerating both pipeline and revenue generation. Elevate your sales strategy with ZoomInfo SalesOS.
72
FaceUp is a secure, user-friendly whistleblowing platform and HR tool. It enables easy reporting of wrongdoing by employees and students. This comprehensive system ensures ethical standards are upheld.
68
A B2B conversational marketing platform based on human interaction, ZoomInfo Chat accelerates sales team contact. Instant alerts notify the team of new and repeat visitors, increasing the likelihood of scheduling valuable meetings with potential cus…
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Genesys Cloud CX elevates customer engagement across diverse industries. Offering advanced tools for contact centers and CRM, it streamlines call routing, workflow management, and enhances service processes.
Genesys Cloud CX elevates customer engagement across diverse industries. Offering advanced tools for contact centers and CRM, it streamlines call routing, workflow management, and enhances service processes.
Windows
Web-Based
Linux
iPad
Mac
Android
iPhone
Tailored for businesses of all sizes, it prioritizes efficient issue resolution, ensuring optimal customer experiences. Harnessing analytics, it empowers performance measurement and customer behavior analysis for continual service enhancement.
Access Controls/Permissions
Third Party Integrations
Document Management
Activity Dashboard
Task Management
Workforce Management
Voice Customization
VoIP
Unified Communications
Social Media Integration
Predictive Dialer
Predictive Analytics
Multiple Scripts
Multi-Language
List Management
Full Text Search
For Call Centers
File Transfer
File Sharing
FTC Compliance
FCC Compliance
Employee Coaching Tools
Drag & Drop
Data Import/Export
Dashboard
Customizable Branding
Conferencing
Canned Responses
Call Scheduling
Call Recording
Automatic Lead Distribution
Auto-Responders
Customer Experience Management
Screen Sharing
Outbound Call Center
Inbound Call Center
Computer Telephony Integration
Call Scripting
Call Reporting
Call Logging
Call Center Management
Automatic Call Distribution
Auto-Dialer
KPI Monitoring
Survey/Poll Management
On-Demand Recording
Caller ID
Call Monitoring
Integrations Management
Voice Mail
Queue Management
Macros/Templated Responses
Automated Routing
Text Analysis
Virtual Assistant
Transfers/Routing
Customer Service Analytics
Chatbot
Alerts/Escalation
Performance Management
Sentiment Analysis
Multi-Channel Communication
Negative Feedback Management
Multi-Channel Data Collection
Labor Forecasting
Employee Scheduling
Knowledge Base Management
Event Triggered Actions
Widgets
Transcripts/Chat History
SMS Messaging
Real-Time Chat
Real-time Consumer-facing Chat
Proactive Chat
Communication Management
Campaign Management
Process/Workflow Automation
Interaction Tracking
AI/Machine Learning
Feedback Management
Surveys & Feedback
Engagement Tracking
Archiving & Retention
Single Sign On
Email Templates
Customizable Templates
Callback Scheduling
Visual Analytics
Real Time Data
Data Visualization
Trend Analysis
Real Time Monitoring
Real Time Analytics
Quality Management
API
Tagging
Real Time Updates
Real Time Notifications
Collaboration Tools
Customizable Forms
Chat/Messaging
Role-Based Permissions
Customizable Fields
Search/Filter
Performance Metrics
Monitoring
Email Management
Customizable Reports
Customer History
Contact Database
Template Management
Reporting & Statistics
Remote Access/Control
Real Time Reporting
Multi-Channel Management
Mobile Access
Document Storage
Customer Database
Contact Management
Alerts/Notifications
Activity Tracking
Self Service Portal
Reporting/Analytics
Video Conferencing
Machine Learning
Live Chat
Call Routing
Customer Segmentation
Natural Language Processing
Call Transfer
Call Tracking
Text to Speech
Gamification
Knowledge Management
Customer Journey Mapping
SIP Trunking
Progressive Dialer
Preview Dialer
Power Dialer
Phone Key Input
Manual Dialer
Call Conferencing
Blended Call Center
Automatic Outbound Dialer
VoIP Connection
Online Voice Transmission
IVR/Voice Recognition
Call List Management
Call Disposition
Complaint Monitoring
NPS Survey Structure
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