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Home arrow-right ... arrow-right Call and Contact Center Software arrow-right CCI Software (Call Center Infrastructure) arrow-right Genesys Cloud CX

We've compiled a list of 168 free and paid alternatives to Genesys Cloud CX. The primary competitors include, In addition to these, users also draw comparisons between Genesys Cloud CX and Nextiva, Dialpad, Talkdesk. Also you can look at other similar options here: Call and Contact Center Software, CCI Software (Call Center Infrastructure).
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Multichannel cloud communication solution (calls, SMS, video calls, emails) designed to enhance customer experience and maximize sales. Integrate with over 80 business tools, including CRM and helpdesk, for streamlined operations.

Genesys Cloud CX elevates customer engagement across diverse industries. Offering advanced tools for contact centers and CRM, it streamlines call routing, workflow management, and enhances service processes.

Genesys Cloud CX Platforms

tick-square Linux
tick-square Mac
tick-square iPad
tick-square iPhone
tick-square Windows
tick-square Android
tick-square Web-Based

Genesys Cloud CX Video and Screenshots

Genesys Cloud CX Overview

Tailored for businesses of all sizes, it prioritizes efficient issue resolution, ensuring optimal customer experiences. Harnessing analytics, it empowers performance measurement and customer behavior analysis for continual service enhancement.

Genesys Cloud CX Features

tick-square Workforce Management
tick-square Voice Customization
tick-square VoIP
tick-square Unified Communications
tick-square Third Party Integrations
tick-square Social Media Integration
tick-square Predictive Dialer
tick-square Predictive Analytics
tick-square Multiple Scripts
tick-square Multi-Language
tick-square List Management
tick-square Full Text Search
tick-square For Call Centers
tick-square File Transfer
tick-square File Sharing
tick-square FTC Compliance
tick-square FCC Compliance
tick-square Employee Coaching Tools
tick-square Drag & Drop
tick-square Data Import/Export
tick-square Dashboard
tick-square Customizable Branding
tick-square Conferencing
tick-square Canned Responses
tick-square Call Scheduling
tick-square Call Recording
tick-square Automatic Lead Distribution
tick-square Auto-Responders
tick-square SIP Trunking
tick-square Progressive Dialer
tick-square Preview Dialer
tick-square Power Dialer
tick-square Phone Key Input
tick-square Manual Dialer
tick-square Call Conferencing
tick-square Blended Call Center
tick-square Automatic Outbound Dialer
tick-square VoIP Connection
tick-square Online Voice Transmission
tick-square Call List Management
tick-square Call Disposition
tick-square Complaint Monitoring
tick-square NPS Survey Structure
tick-square Customer Experience Management
tick-square Outbound Call Center
tick-square Inbound Call Center
tick-square Computer Telephony Integration
tick-square Call Scripting
tick-square Call Reporting
tick-square Call Logging
tick-square Call Center Management
tick-square Automatic Call Distribution
tick-square Auto-Dialer
tick-square KPI Monitoring
tick-square Survey/Poll Management
tick-square On-Demand Recording
tick-square Caller ID
tick-square Call Monitoring
tick-square Integrations Management
tick-square Voice Mail
tick-square Queue Management
tick-square Macros/Templated Responses
tick-square Automated Routing
tick-square Text Analysis
tick-square Virtual Assistant
tick-square Transfers/Routing
tick-square Customer Service Analytics
tick-square Chatbot
tick-square Alerts/Escalation
tick-square Performance Management
tick-square Sentiment Analysis
tick-square Multi-Channel Communication
tick-square Negative Feedback Management
tick-square Multi-Channel Data Collection
tick-square Labor Forecasting
tick-square Employee Scheduling
tick-square Knowledge Base Management
tick-square Event Triggered Actions
tick-square Widgets
tick-square Transcripts/Chat History
tick-square SMS Messaging
tick-square Real-Time Chat
tick-square Real-time Consumer-facing Chat
tick-square Proactive Chat
tick-square Communication Management
tick-square Campaign Management
tick-square Process/Workflow Automation
tick-square Interaction Tracking
tick-square AI/Machine Learning
tick-square Feedback Management
tick-square Surveys & Feedback
tick-square Engagement Tracking
tick-square Archiving & Retention
tick-square Single Sign On
tick-square Email Templates
tick-square Customizable Templates
tick-square Callback Scheduling
tick-square Visual Analytics
tick-square Real Time Data
tick-square Data Visualization
tick-square Trend Analysis
tick-square Real Time Monitoring
tick-square Real Time Analytics
tick-square Quality Management
tick-square Tagging
tick-square Real Time Updates
tick-square Real Time Notifications
tick-square Customizable Forms
tick-square Chat/Messaging
tick-square Role-Based Permissions
tick-square Customizable Fields
tick-square Collaboration Tools
tick-square Search/Filter
tick-square Performance Metrics
tick-square Monitoring
tick-square Email Management
tick-square Document Management
tick-square Customizable Reports
tick-square Customer History
tick-square Contact Database
tick-square Activity Dashboard
tick-square Template Management
tick-square Reporting & Statistics
tick-square Remote Access/Control
tick-square Real Time Reporting
tick-square Multi-Channel Management
tick-square Mobile Access
tick-square Document Storage
tick-square Customer Database
tick-square Contact Management
tick-square Alerts/Notifications
tick-square Activity Tracking
tick-square Access Controls/Permissions
tick-square Self Service Portal
tick-square Reporting/Analytics
tick-square Video Conferencing
tick-square Machine Learning
tick-square Live Chat
tick-square Call Routing
tick-square Customer Segmentation
tick-square Natural Language Processing
tick-square Call Transfer
tick-square Call Tracking
tick-square Text to Speech
tick-square Task Management
tick-square Gamification
tick-square IVR/Voice Recognition
tick-square Knowledge Management
tick-square API
tick-square Customer Journey Mapping
tick-square Screen Sharing

Top Genesys Cloud CX Alternatives

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Genesys Cloud CX Tags

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