Contact Center Software

110

Userlike is a customer messaging platform that enables businesses to chat with their website visitors and customers in real-time. It provides a seamless communication experience through various channels, including live chat, chatbots, WhatsApp, Face…

106

Dialpad Ai Voice leverages advanced NLP for real-time analysis of customer conversations. With built-in Ai, it transcribes, notes, and tracks action items during calls, ensuring your focus remains on meaningful dialogue.

97

Genesys Cloud CX elevates customer engagement across diverse industries. Offering advanced tools for contact centers and CRM, it streamlines call routing, workflow management, and enhances service processes.

91

Scorebuddy is a software for managing customer reviews and internal customer service quality. It is often used to measure and analyze the quality of service, maintain customer feedback statistics, and evaluate the performance of service employees.

88

Zoho Desk allows organizations to effectively interact with customers, track requests, manage workflows, and provide support through various channels such as email, chat, and phone.

87

Creatio is a no-code platform and CRM solution that enables businesses to automate workflows and sales processes. With Creatio you can streamline their entire sales cycle, from lead generation to repeat sales, and manage processes of any type and co…

84

Gladly: B2C customer service platform with intuitive help desk software. Agents handle inquiries seamlessly across channels without tickets. A unified interface provides a continuous view of customer history, enhancing personalized service.

83

Conversational intelligence platform empowers businesses to extract actionable insights from calls, enhancing customer acquisition at lower costs. AI-driven insights maximize ad spend efficiency, and contact centers achieve higher conversion rates.

82

Web-based solution for businesses, managing customer success, conversational marketing, and call records. Features call tracking for revenue analysis, ensuring campaign tracking and matching sales to sources.

81

LiveAgent is a software for providing customer support and keeping records of calls in team structures. It simplifies the process of processing customer questions and ensures effective information exchange within the team.

79

Cloud-based sales engagement platform for Salesforce users. Key features include lead prioritization, real-time recommendations, workflow automation, reporting, call monitoring, and transcription.

78

Cloud-based call tracking software that centralizes call attribution, recording, routing, and marketing campaigns. Manage affiliate activities, and design networks with the visual editor.

78

Workforce management platform for scaling global support teams. Optimize support demand forecasting, manage schedules, and track real-time performance to enhance support operations.

76

Call tracking and telephone software for businesses, allowing search and activation of toll-free and vanity numbers compliant with FCC regulations. Features include caller ID and identifying forwarded calls.

71

BT MeetMe with Dolby Voice is a high-quality conferencing system developed jointly by BT Group and Dolby Laboratories. It provides conference participants with superior audio quality, making their discussions more productive and effective.

70

CallMiner Eureka is an analytics platform for analyzing audio recordings and textual content in contact centers. It uses speech recognition, machine learning, and data analytics technologies to extract useful information from speech messaging.

69

JustCall is an AI-powered customer communication platform for sales and customer support teams. It enables teams to connect with customers across channels, automate workflows, and coach team members for better performance. The platform includes feat…

69

Kavkom: Cloud-connected mobile telephony offering prorated billing, unlimited calls, call recording, IVR, voicemail, click-to-call, advanced stats, dedicated manager, number portability, HD voice quality, and virtual numbers. Suitable for mobile age…

67

CloudTalk is a hosted platform for business telephone communication. It provides the ability to establish and receive calls over the Internet, as well as manage the customer database and interact with customers through various communication channels.

65

Aisera is an AI-powered platform designed for enterprises, offering ChatGPT and AI search capabilities. It streamlines workflows across IT, HR, customer support, sales, and operations through tools such as AiseraGPT, AI Copilot, and AI Search. Addit…

64

Dialpad Talk, the cloud-based business phone system, ensures seamless team connections on any device. Leverage advanced Voice Intelligence features for real-time transcription, post-call summaries, and seamless integration.

62

Telnyx is a global communication platform providing carrier-grade services on a private cloud-based IP network. Platform offers voice, messaging, numbers, video, and more solutions through RESTful APIs and the Mission Control Portal. From in-app mes…

60

Salesforce Service Cloud is an integrated platform that enables businesses to optimize customer experience through a ticket management system, knowledge base, and social media. Provide fast and personalized support by using analytics to track and ma…

59

Talkdesk is a cloud-based contact center platform that helps businesses improve customer service using artificial intelligence.

58

Kixie PowerCall: An advanced sales dialer fully integrated with your CRM, featuring a multi-line PowerDialer, local presence (ConnectionBoost), and bidirectional CRM integration. Boost outbound call volume, save agents' time, and increase pickup rat…

57

Mitel specializes in the development and delivery of telecommunications solutions for business and offers a wide range of products and services, including IP telephony, video conferencing, messaging, customer relationship management systems and othe…

56

Cloud-based call center and sales platform. Streamlines customer interactions with features like automatic call distribution and CRM integration. Centralizes communication channels to optimize sales and support processes.

56

Squaretalk offers high-performance all-in-one cloud contact center solutions that integrate seamlessly into existing enterprise systems. It also includes call routing, call analytics, workforce management, and other features that help optimize conta…

55

Playvox is a cloud-native customer service management platform that provides tools for monitoring and evaluating the performance of customer service agents, as well as for training and improving their professional skills.

54

GoTo Connect is a cloud-based phone system and virtual meeting platform designed for seamless business communication. Elevate your operations with advanced features, including call management, video conferencing, real-time team chat, and customer se…