100个 Salesforce Service Cloud 替代品和类似软件在2024年

Apollo.io

Subscription Free Free Trial

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monday sales CRM

Subscription Free Trial Free

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Zendesk Sell

Subscription Free Trial

Sprinklr

-2

Zoho Desk

Freshdesk

Free Subscription Free Trial

105

Gladly

Subscription

Gladly：具有直观帮助台软件的 B2C 客户服务平台。代理可跨渠道无缝处理咨询，无需票据。统一的界面提供了客户历史的连续视图，增强了个性化服务。

HubSpot Service Hub

Subscription Free Free Trial

HubSpot Service Hub 通过票单管理、知识库和自动回复简化客户服务。整合数据和渠道，增强支持、留住客户并提高客户满意度。使用 HubSpot 提升您的服务管理。

ServiceNow Customer Service Management

Subscription

ServiceNow 客户服务管理是一种用于自动化和优化企业客户服务的解决方案。该平台旨在通过提供有效解决问题和满足客户需求的工具，改善公司与其客户之间的互动。

Genesys Cloud CX

Subscription Free Trial

Salesforce Service Cloud 平台

iPad

iPhone

Web-Based

Android

Salesforce Service Cloud 特点

Access Controls/Permissions

Third Party Integrations

Document Management

Activity Dashboard

Task Management

Workflow Management

Website Integration

Utility Billing

Taxation & Assessment

Social Media Integration

Service Request Management

Service Catalog

Routing

Records Management

Problem Management

Predictive Dialer

Permit Issuance

Payment Collection in the Field

Offline Form

Multi-Location

Multi-Language

Location Tracking

Job Scheduling

Incident Reporting

Incident Management

IT Incident Management

GPS

Full Text Search

For Call Centers

File Sharing

File Management

Equipment Maintenance

Email Tracking

Drag & Drop

Data Import/Export

Dashboard

Customizable Branding

Corrective and Preventive Actions (CAPA)

Event Logs

Contract/License Management

Code Enforcement

Cataloging/Categorization

Canned Responses

Call Recording

Auto-Responders

Technician Management

Online Forums

Maintenance Scheduling

Job Tracking

Dispatch Management

Email Alerts

Customer Experience Management

Geotargeting

Quality Assurance

Screen Sharing

Outbound Call Center

Inbound Call Center

Computer Telephony Integration

Call Scripting

Call Reporting

Call Logging

Call Center Management

Automatic Call Distribution

Survey/Poll Management

Caller ID

Call Monitoring

Training Management

Risk Assessment

Risk Analysis

Risk Alerts

Inspection Management

Service Level Agreement (SLA) Management

Customer Complaint Tracking

Support Ticket Tracking

Queue Management

Macros/Templated Responses

Help Desk Management

Automated Routing

Issue Tracking

Virtual Assistant

Transfers/Routing

Support Ticket Management

Alerts/Escalation

Capacity Management

Performance Management

Social Media Monitoring

Multi-Channel Communication

For iPad Devices

For Insurance Industry

Appointment Management

Lead Distribution

Issue Management

Configurable Workflow

Content Library

Lead Management

Sales Pipeline Management

Labor Forecasting

Online Time Clock

Employee Scheduling

Availability Management

Discussions/Forums

Knowledge Base Management

Content Management

Event Triggered Actions

Widgets

Transcripts/Chat History

SMS Messaging

Real-Time Chat

Real-time Consumer-facing Chat

Proactive Chat

Communication Management

Campaign Management

Historical Reporting

Interaction Tracking

Feedback Management

Surveys & Feedback

Configuration Management

Electronic Signature

Single Sign On

Multiple User Accounts

Email Templates

Customizable Templates

Callback Scheduling

Job Management

Data Visualization

Work Order Management

Real Time Monitoring

Real Time Analytics

Purchasing & Receiving

Inventory Control

Change Management

API

Workflow Configuration

Tagging

Real Time Updates

Real Time Notifications

Collaboration Tools

Prioritization

Projections

Forms Management

Customizable Forms

Commenting/Notes

Chat/Messaging

Assignment Management

Reminders

Customizable Fields

Status Tracking

Performance Metrics

Monitoring

Inventory Management

For Small Businesses

Email Management

Customizable Reports

Customer History

Contact Database

Case Management

Audit Management

Approval Process Control

Reporting & Statistics

Remote Access/Control

Real Time Reporting

Quotes/Estimates

Project Management

Multi-Channel Management

Mobile Access

Job Costing

Fixed Asset Management

Document Storage

Customer Database

Contact Management

Compliance Management

Calendar Management

Budgeting/Forecasting

Alerts/Notifications

Billing & Invoicing

Asset Tracking

Activity Tracking

Self Service Portal

Reporting/Analytics

File Storage

Live Chat

Release Management

Call Routing

Client Portal

Service History

Asset Lifecycle Management

Audit Trail

Call Transfer

IT Asset Management

Call Tracking

Accounting Integration

CRM

Scheduling

Knowledge Management

Progressive Dialer

Manual Dialer

Blended Call Center

IVR/Voice Recognition

Call List Management

Bid Management

Safety Incident Management

Investigation Management

Salesforce Service Cloud 替代品

Salesforce Service Cloud

Salesforce Service Cloud 平台

Salesforce Service Cloud 视频和截图

Salesforce Service Cloud 特点

最佳Salesforce Service Cloud替代方案

Salesforce Service Cloud 集成

Salesforce Service Cloud 比較

Salesforce Service Cloud 类别