选择您的语言

主页 arrow-right ... arrow-right 呼叫和联络中心软件 arrow-right 联络中心软件 arrow-right Gladly

我们整理了一个包含92个免费和付费的Gladly替代方案的列表。主要竞争对手包括:FreshdeskIntercom。除了这些之外,用户还会将Gladly与Salesforce Service CloudHelp ScoutZoho Desk进行比较。此外,您还可以在这里查看其他类似的选项:呼叫和联络中心软件联络中心软件


Front
Subscription Free Trial
Kayako
Subscription Free Free Trial

RingCentral 的联络中心软件可增强客户体验、提高座席工作效率,并确保通过电话、聊天、电子邮件和社交媒体等多种渠道进行安全、合规的通信。其功能包括高级分析、无缝渠道集成以及处理呼入和呼出交互的高可靠性。

PhoneBurner
Subscription Free Trial

PhoneBurner 是一款销售拨号软件,可通过强大的拨号器提高通话量和实时连接,通过工作流程自动化提高任务效率,通过销售线索管理优化收入,从而提高工作效率。它包括用于数据驱动的高级报告、用于提高绩效的实时辅导工具以及用于安全通信的 SOC 2 Type II 认证。

Gladly: 具有直观帮助台软件的 B2C 客户服务平台。代理可跨渠道无缝处理咨询,无需票据。统一的界面提供了客户历史的连续视图,增强了个性化服务。

Gladly 平台

Web-Based Web-Based

Gladly 视频和截图

Gladly 特点

tick-square Workflow Management
tick-square Third Party Integrations
tick-square Social Media Integration
tick-square Routing
tick-square Predictive Dialer
tick-square Predictive Analytics
tick-square File Sharing
tick-square Dashboard
tick-square Customizable Branding
tick-square Canned Responses
tick-square Call Recording
tick-square Auto-Responders
tick-square On-Demand Communications
tick-square Progressive Dialer
tick-square Manual Dialer
tick-square Blended Call Center
tick-square Quality Assurance
tick-square Outbound Call Center
tick-square Inbound Call Center
tick-square Computer Telephony Integration
tick-square Call Scripting
tick-square Call Logging
tick-square Call Center Management
tick-square Automatic Call Distribution
tick-square Survey/Poll Management
tick-square Interactive Content
tick-square Call Monitoring
tick-square Voice Mail
tick-square Service Level Agreement (SLA) Management
tick-square Customer Complaint Tracking
tick-square Queue Management
tick-square Macros/Templated Responses
tick-square Help Desk Management
tick-square Customer Communication
tick-square Automated Routing
tick-square Text Analysis
tick-square Issue Tracking
tick-square Transfers/Routing
tick-square Support Ticket Management
tick-square Alerts/Escalation
tick-square Social Media Monitoring
tick-square Sentiment Analysis
tick-square Multi-Channel Communication
tick-square Appointment Management
tick-square Negative Feedback Management
tick-square Multi-Channel Data Collection
tick-square Issue Management
tick-square Knowledge Base Management
tick-square Content Management
tick-square Transcripts/Chat History
tick-square SMS Messaging
tick-square Real-Time Chat
tick-square Inbox Management
tick-square Batch Communications
tick-square Real-time Consumer-facing Chat
tick-square Proactive Chat
tick-square Personalization
tick-square Campaign Management
tick-square Interaction Tracking
tick-square Feedback Management
tick-square Surveys & Feedback
tick-square Workflow Configuration
tick-square Forms Management
tick-square Chat/Messaging
tick-square Performance Metrics
tick-square Email Management
tick-square Case Management
tick-square Template Management
tick-square Remote Access/Control
tick-square Multi-Channel Management
tick-square Mobile Access
tick-square Document Storage
tick-square Customer Database
tick-square Self Service Portal
tick-square Reporting/Analytics
tick-square Live Chat
tick-square Call Routing
tick-square IT Asset Management
tick-square IVR/Voice Recognition
tick-square Knowledge Management
tick-square API

分享您对软件的看法,留下评论,帮助使其变得更好!

建議更改

() out of 5
查看比较

你的反馈

选择评级
请选择评级

Your vote has been counted.

Do you have experience using this software?