软件
我们整理了一个包含88个免费和付费的ServiceNow Customer Service Management替代方案的列表。主要竞争对手包括：monday sales CRM， Freshdesk。除了这些之外，用户还会将ServiceNow Customer Service Management与Salesforce Service Cloud， Zoho Desk， HubSpot Service Hub进行比较。此外，您还可以在这里查看其他类似的选项：呼叫和联络中心软件， 呼叫中心劳动力管理软件。
我们整理了一个包含88个免费和付费的ServiceNow Customer Service Management替代方案的列表。主要竞争对手包括：monday sales CRM， Freshdesk。除了这些之外，用户还会将ServiceNow Customer Service Management与Salesforce Service Cloud， Zoho Desk， HubSpot Service Hub进行比较。此外，您还可以在这里查看其他类似的选项：呼叫和联络中心软件， 呼叫中心劳动力管理软件。
HubSpot Service Hub 通过票单管理、知识库和自动回复简化客户服务。整合数据和渠道，增强支持、留住客户并提高客户满意度。使用 HubSpot 提升您的服务管理。
NICE CXone 劳动力管理（WFM）软件可提高劳动力效率、员工参与度和客户满意度。它将人工智能驱动的预测、自动排班和移动工具与专利算法和机器学习相结合，用于实时调整，从而准确预测人员需求、优化排班并减少行政工作量。
Squaretalk提供高性能的一体化云联络中心解决方案，可与现有企业系统无缝集成。它还包括呼叫路由、呼叫分析、劳动力管理和其他有助于优化联络中心运营的功能。
Mac
iPad
iPhone
Windows
Web-Based
Android
Workforce Management
Workflow Management
Third Party Integrations
Social Media Integration
Self-service Analytics
Predictive Analytics
Order Tracking
No-Code
Multi-Language
Mobile App
Incident Management
Full Text Search
Drag & Drop
Data Import/Export
Agent Interface
On-Demand Communications
Issue Auditing
Call List Management
Customer Experience Management
Computer Telephony Integration
Call Reporting
Call Center Management
Data Connectors
Interactive Content
Caller ID
Call Monitoring
Service Level Agreement (SLA) Management
Support Ticket Tracking
Queue Management
Help Desk Management
Automated Routing
Virtual Assistant
Chatbot
Support Ticket Management
Alerts/Escalation
Performance Management
Multi-Channel Communication
Appointment Management
Issue Management
Configurable Workflow
Sales Trend Analysis
Knowledge Base Management
Content Management
Event Triggered Actions
SMS Messaging
Personalization
Communication Management
Campaign Management
Application Management
Process/Workflow Automation
Interaction Tracking
Self Service Data Preparation
AI/Machine Learning
Surveys & Feedback
Engagement Tracking
Visual Analytics
Special Order Management
Real Time Data
Order Fulfillment
Trend Analysis
Sales Orders
Real Time Monitoring
Real Time Analytics
Quality Management
Order Entry
Workflow Configuration
Tagging
Rules-Based Workflow
Real Time Updates
Real Time Notifications
Prioritization
Commenting/Notes
Chat/Messaging
Assignment Management
Role-Based Permissions
Project Workflow
Customizable Fields
Collaboration Tools
Business Process Automation
Search/Filter
Purchase Order Management
Performance Metrics
Monitoring
Inventory Management
Email Management
Customer History
Contact Database
Activity Dashboard
Reporting & Statistics
Real Time Reporting
Inventory Optimization
Customer Database
Contact Management
Alerts/Notifications
Access Controls/Permissions
Self Service Portal
Reporting/Analytics
User Management
Machine Learning
Live Chat
Call Routing
Product Catalog
Natural Language Processing
Call Transfer
Call Tracking
CRM
Task Management
API
分享您对软件的看法，留下评论，帮助使其变得更好！
建議更改
你的反馈
Your vote has been counted.
Do you have experience using this software?
