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主页 arrow-right ... arrow-right 呼叫和联络中心软件 arrow-right 呼叫中心基础设施(CCI)软件 arrow-right NICE CXone

我们整理了一个包含100个免费和付费的NICE CXone替代方案的列表。主要竞争对手包括:Five9Talkdesk。除了这些之外,用户还会将NICE CXone与RingCentral Contact CenterAmazon Connect3CX进行比较。此外,您还可以在这里查看其他类似的选项:呼叫和联络中心软件呼叫中心基础设施(CCI)软件


RingCentral 的联络中心软件可增强客户体验、提高座席工作效率,并确保通过电话、聊天、电子邮件和社交媒体等多种渠道进行安全、合规的通信。其功能包括高级分析、无缝渠道集成以及处理呼入和呼出交互的高可靠性。

3CX
Subscription Free Free Trial
TeleCMI
Subscription Free Trial

TeleCMI 是一个基于云的通信平台,提供高清语音、人工智能驱动的 IVR 和全渠道联络中心功能。它支持高级呼叫功能、短信、免费电话和国际业务号码,并与客户关系管理(CRM)集成,实现了对全球销售、支持和业务团队的高效管理。

Vonage Business Communications
Subscription Free Free Trial

Vonage Business Communications (VBC) 是一个云平台,提供语音、消息、短信、视频和电话服务,以及实时系统管理和定制服务。除本地号码、免费号码、国际号码、通话录音、SSO、SCIM 和呼叫中心解决方案等功能外,SmartWAN 和 SmartWAN+ 还通过先进的 SD-WAN 功能提高了性能和可靠性。

Ringba
Subscription Free Free Trial

基于云的呼叫跟踪软件,可集中管理呼叫归因、录音、路由和营销活动。管理联盟活动,使用可视化编辑器设计网络。

800.com
Subscription Free Trial

适用于企业的呼叫跟踪和电话软件,可搜索和激活符合 FCC 规定的免费号码和虚荣号码。功能包括来电显示和识别转接来电。

NICE CXone 是一个集成的客户交互管理(CIM)平台,提供联络中心和客户服务解决方案。 它包括呼叫自动化、客户体验分析、工作流管理和其他工具等多种功能。

NICE CXone 平台

Windows Windows
Web-Based Web-Based
Linux Linux

NICE CXone 视频和截图

NICE CXone 特点

tick-square Workforce Management
tick-square Workflow Management
tick-square Voice Customization
tick-square VoIP
tick-square Third Party Integrations
tick-square Social Media Integration
tick-square Shift Swapping
tick-square Scheduled Recording
tick-square Request Assignment
tick-square Recruitment Management
tick-square Recording
tick-square Predictive Dialer
tick-square Multiple Scripts
tick-square Multi-Language
tick-square List Management
tick-square For Call Centers
tick-square File Transfer
tick-square FTC Compliance
tick-square FCC Compliance
tick-square Employee Coaching Tools
tick-square Drag & Drop
tick-square Customizable Branding
tick-square Categorization/Grouping
tick-square Call Scheduling
tick-square Call Recording
tick-square Automatic Lead Distribution
tick-square Auto-Responders
tick-square Progressive Dialer
tick-square Preview Dialer
tick-square Power Dialer
tick-square Phone Key Input
tick-square Manual Dialer
tick-square Blended Call Center
tick-square Automatic Outbound Dialer
tick-square Speech-to-Text Analysis
tick-square VoIP Connection
tick-square Call Disposition
tick-square Email Alerts
tick-square Customer Experience Management
tick-square Outbound Call Center
tick-square Inbound Call Center
tick-square Computer Telephony Integration
tick-square Call Scripting
tick-square Call Logging
tick-square Call Center Management
tick-square Automatic Call Distribution
tick-square Auto-Dialer
tick-square Survey/Poll Management
tick-square Customer Surveys
tick-square On-Demand Recording
tick-square Call Monitoring
tick-square Voice Mail
tick-square Service Level Agreement (SLA) Management
tick-square Skills Tracking
tick-square Support Ticket Tracking
tick-square Queue Management
tick-square Macros/Templated Responses
tick-square Automated Routing
tick-square Virtual Assistant
tick-square Customer Service Analytics
tick-square Alerts/Escalation
tick-square Performance Management
tick-square Multi-Channel Communication
tick-square Appointment Management
tick-square Labor Forecasting
tick-square Employee Scheduling
tick-square Knowledge Base Management
tick-square Event Triggered Actions
tick-square SMS Messaging
tick-square Real-Time Chat
tick-square Inbox Management
tick-square Communication Management
tick-square Campaign Management
tick-square Process/Workflow Automation
tick-square Interaction Tracking
tick-square AI/Machine Learning
tick-square Variable Workforce
tick-square Feedback Management
tick-square Employee Management
tick-square Contractor Management
tick-square Surveys & Feedback
tick-square Archiving & Retention
tick-square Multiple User Accounts
tick-square Automated Scheduling
tick-square Customizable Templates
tick-square Callback Scheduling
tick-square Timesheet Management
tick-square Real Time Analytics
tick-square Quality Management
tick-square Workflow Configuration
tick-square Tagging
tick-square Real Time Updates
tick-square Customizable Forms
tick-square Chat/Messaging
tick-square Performance Metrics
tick-square Email Management
tick-square Customer History
tick-square Contact Database
tick-square Activity Dashboard
tick-square Reporting & Statistics
tick-square Remote Access/Control
tick-square Real Time Reporting
tick-square Multi-Channel Management
tick-square Customer Database
tick-square Contact Management
tick-square Budgeting/Forecasting
tick-square Alerts/Notifications
tick-square Activity Tracking
tick-square Access Controls/Permissions
tick-square Self Service Portal
tick-square Reporting/Analytics
tick-square Time Off Management
tick-square Live Chat
tick-square Employee Database
tick-square Call Tagging
tick-square Call Routing
tick-square Call Transfer
tick-square Leaderboards
tick-square Call Tracking
tick-square CRM
tick-square Text to Speech
tick-square IVR/Voice Recognition
tick-square API
tick-square Customer Journey Mapping

最佳NICE CXone替代方案

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