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We've compiled a list of 95 free and paid alternatives to Jira Service Management. The primary competitors include monday.com, Wrike. In addition to these, users also draw comparisons between Jira Service Management and Freshservice, ServiceNow, BMC Helix ITSM. Also you can look at other similar options here: IT Management Software, Service Desk Software.
We've compiled a list of 95 free and paid alternatives to Jira Service Management. The primary competitors include monday.com, Wrike. In addition to these, users also draw comparisons between Jira Service Management and Freshservice, ServiceNow, BMC Helix ITSM. Also you can look at other similar options here: IT Management Software, Service Desk Software.
A versatile cloud-based platform, optimizes project management and team collaboration. Boosting productivity across software development, marketing, sales CRM, HR, it empowers seamless task tracking, deadline management, and analytics for enhanced p…
Dynamic work management platform fostering seamless collaboration in task handling, project planning, and document sharing. Perfect for businesses with multiple teams requiring efficient coordination. Track time and manage tasks effortlessly.
Freshservice is an AI-driven IT help desk solution designed to streamline IT operations and enhance collaboration. It automates workflows with built-in AI, offering self-service, performance insights, and codeless automation. With omnichannel suppor…
BMC Helix ITSM is a predictive IT service management platform that uses AI for dynamic user experiences and generative insights. It enables proactive problem resolution and supports DevOps. The platform integrates with external tools and offers depl…
SolarWinds Service Desk is an AI-powered, cloud-based IT service management (ITSM) platform designed to maximize productivity and accelerate resolution. It offers incident management, IT asset management, CMDB, change management, and enterprise serv…
Zoho ManageEngine ServiceDesk Plus is an IT service management (ITSM) software that integrates IT asset management, CMDB, problem management, and change and release management. It offers robust service desk capabilities, native project management, a…
Kayako is a customer service software that unifies support channels like email, chat, and social media. It helps businesses manage customer queries efficiently, track tickets, and improve response times. Designed to enhance customer experience and s…
SysAid is an AI-powered ITSM platform that delivers automated IT service management, featuring a conversational chatbot for user support, AI-driven ticket categorization, and workflow automation. It empowers agents with sentiment analysis and asset …
Proactivanet is an advanced ITAM & ITSM solution that streamlines the management of IT assets and services, discovering your entire infrastructure, identifying vulnerabilities, optimizing hardware and software investments, and ensuring audit complia…
Jira Service Management is an AI-driven platform that streamlines IT, engineering, employee, and customer service workflows. It centralizes requests, automates processes, and integrates seamlessly across Dev, Ops, and business teams, with features like customizable templates and dynamic forms for efficient management.
Jira Service Management is an AI-driven platform that streamlines IT, engineering, employee, and customer service workflows. It centralizes requests, automates processes, and integrates seamlessly across Dev, Ops, and business teams, with features like customizable templates and dynamic forms for efficient management.
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Jira Service Management is an IT service management (ITSM) platform developed by Atlassian, designed to help organizations manage service requests, incidents, changes, and assets efficiently. It integrates teams across IT, development, and business departments, creating a unified platform for collaboration and service delivery. With features such as request management, incident management, and automated workflows, Jira Service Management streamlines the entire service management process. It provides a flexible framework for managing service requests through various channels like email, customer portals, and widgets, ensuring that users can easily submit and track their issues.
Key features of Jira Service Management include powerful automation powered by artificial intelligence and machine learning, which helps reduce manual tasks and improve service efficiency. The platform also supports asset management, enabling teams to track the lifecycle, ownership, and configurations of assets. Integration with DevOps tools enhances continuous integration and deployment, improving the speed of software delivery. Additionally, the built-in knowledge base allows for self-service options, reducing the number of repetitive requests. Jira Service Management provides a comprehensive solution that accelerates service delivery, reduces operational costs, and improves the overall customer experience.
Workflow Management
Third Party Integrations
Text Editing
Social Media Integration
Service Reporting
Service Catalog
Routing
Recurring Issues
Procurement Management
Problem Management
Patch Management
On Call Scheduling
Multi-Language
Location Tracking
License Management
Issue Scheduling
Incident Management
IT Reporting
IT Incident Management
Full Text Search
Data Import/Export
Dashboard
Customizable Branding
Customer Support
Contract/License Management
Communications Management
Auto-Responders
Issue Auditing
Safety Incident Management
Investigation Management
Maintenance Scheduling
Maintenance Management
Email Alerts
Service Level Agreement (SLA) Management
Customer Complaint Tracking
Support Ticket Tracking
Queue Management
Help Desk Management
Automated Routing
Issue Tracking
Bug/Issue Capture
Backlog Management
Customer Service Analytics
Support Ticket Management
Alerts/Escalation
For IT Project Management
Capacity Management
Multi-Channel Communication
Issue Management
Availability Management
Knowledge Base Management
Widgets
Real-Time Chat
Feedback Management
Surveys & Feedback
Configuration Management
Backup and Recovery
Remote Monitoring & Management
Customizable Templates
Contract Drafting
Project Tracking
Barcoding/RFID
Real Time Monitoring
Real Time Analytics
Change Management
Workflow Configuration
Rules-Based Workflow
Real Time Updates
Prioritization
Customizable Forms
Commenting/Notes
Assignment Management
Customizable Fields
Compliance Tracking
Collaboration Tools
Status Tracking
Search/Filter
Performance Metrics
Inventory Management
Email Management
Document Management
Customizable Reports
Customer History
Audit Management
Approval Process Control
Time & Expense Tracking
Supplier Management
Requisition Management
Reporting & Statistics
Real Time Reporting
Project Management
Mobile Access
Document Storage
Cost Tracking
Compliance Management
Asset Tracking
Alerts/Notifications
Activity Tracking
Access Controls/Permissions
Self Service Portal
Reporting/Analytics
Release Management
Client Portal
Asset Lifecycle Management
Audit Trail
Customer Segmentation
IT Asset Management
CRM
Network Monitoring
Task Management
Knowledge Management
API
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Startquestion
ServiceNow
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Usersnap
EnjoyHQ
Slaask
GitHub
APIANT
Hootsuite
Kayako
Cognito Forms
DocuSign
Loggly
Userlane
Slack
Jira
Trello
Instabug
draw.io
SurveyMethods
Box
FullStory
Asana
OpsGenie
xMatters
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Crisp
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Quip
Zoom
Hugo
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Zoho Assist
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