Software
We've compiled a list of 75 free and paid alternatives to ManageEngine ServiceDesk Plus. The primary competitors include monday.com, Wrike. In addition to these, users also draw comparisons between ManageEngine ServiceDesk Plus and Freshservice, Jira Service Management, SysAid. Also you can look at other similar options here: IT Management Software, Service Desk Software.
We've compiled a list of 75 free and paid alternatives to ManageEngine ServiceDesk Plus. The primary competitors include monday.com, Wrike. In addition to these, users also draw comparisons between ManageEngine ServiceDesk Plus and Freshservice, Jira Service Management, SysAid. Also you can look at other similar options here: IT Management Software, Service Desk Software.
A versatile cloud-based platform, optimizes project management and team collaboration. Boosting productivity across software development, marketing, sales CRM, HR, it empowers seamless task tracking, deadline management, and analytics for enhanced p…
Dynamic work management platform fostering seamless collaboration in task handling, project planning, and document sharing. Perfect for businesses with multiple teams requiring efficient coordination. Track time and manage tasks effortlessly.
Freshservice is an AI-driven IT help desk solution designed to streamline IT operations and enhance collaboration. It automates workflows with built-in AI, offering self-service, performance insights, and codeless automation. With omnichannel suppor…
Jira Service Management is an AI-driven platform that streamlines IT, engineering, employee, and customer service workflows. It centralizes requests, automates processes, and integrates seamlessly across Dev, Ops, and business teams, with features l…
SysAid is an AI-powered ITSM platform that delivers automated IT service management, featuring a conversational chatbot for user support, AI-driven ticket categorization, and workflow automation. It empowers agents with sentiment analysis and asset …
BMC Helix ITSM is a predictive IT service management platform that uses AI for dynamic user experiences and generative insights. It enables proactive problem resolution and supports DevOps. The platform integrates with external tools and offers depl…
SolarWinds Service Desk is an AI-powered, cloud-based IT service management (ITSM) platform designed to maximize productivity and accelerate resolution. It offers incident management, IT asset management, CMDB, change management, and enterprise serv…
HaloITSM is an AI-powered ITSM software solution designed to streamline IT service desk operations. It standardizes processes with ITIL-aligned workflows, automates incident management, and provides valuable analytics to enhance efficiency and produ…
Proactivanet is an advanced ITAM & ITSM solution that streamlines the management of IT assets and services, discovering your entire infrastructure, identifying vulnerabilities, optimizing hardware and software investments, and ensuring audit complia…
Vivantio is a cloud-based service management platform that reduces operational costs and enhances service delivery for B2B teams. It combines enterprise-level features with modern flexibility to optimize workflows across IT, operations, and customer…
Zoho ManageEngine ServiceDesk Plus is an IT service management (ITSM) software that integrates IT asset management, CMDB, problem management, and change and release management. It offers robust service desk capabilities, native project management, and enterprise service management, extending service delivery to departments beyond IT, such as HR, legal, facilities, and finance.
Zoho ManageEngine ServiceDesk Plus is an IT service management (ITSM) software that integrates IT asset management, CMDB, problem management, and change and release management. It offers robust service desk capabilities, native project management, and enterprise service management, extending service delivery to departments beyond IT, such as HR, legal, facilities, and finance.
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Windows
ManageEngine ServiceDesk Plus is an IT service management solution designed to streamline service delivery across IT and enterprise teams. It combines incident management, asset management, and CMDB to ensure efficient management of IT services. Its AI-driven features, like predictive intelligence and virtual support agents, enhance service automation and problem-solving. The platform supports a wide range of configurations, from IT asset management to problem and change management, with scalability for both small and large organizations. Its flexible deployment options—cloud and on-premises-allow businesses to adapt to their specific needs while improving service efficiency.
ServiceDesk Plus offers deep integration with ManageEngine's IT products, providing seamless workflow automation, ticket management, and reporting. It is designed for both IT and non-IT departments, making it a versatile tool for managing requests across various business units. The software's advanced features, including automated ticket routing, SLA management, and a self-service portal, improve operational productivity and enhance user experience. It is an ideal solution for organizations seeking to optimize IT and business service delivery.
Workflow Management
Third Party Integrations
Service Reporting
Service Catalog
Recurring Issues
Procurement Management
Problem Management
Location Tracking
Issue Scheduling
Incident Reporting
Incident Management
IT Incident Management
Full Text Search
Dashboard
Customizable Branding
Customer Support
Contract/License Management
Communications Management
CMDB
Issue Auditing
Safety Incident Management
Maintenance Management
Call Center Management
Scheduled/Automated Reports
Service Level Agreement (SLA) Management
Help Desk Management
Automated Routing
Support Ticket Management
Alerts/Escalation
Multi-Channel Communication
Issue Management
Availability Management
Knowledge Base Management
Real-Time Chat
Surveys & Feedback
Configuration Management
Email Templates
Barcoding/RFID
Check-in/Check-out
Change Management
Projections
Prioritization
Commenting/Notes
Assignment Management
Customizable Fields
Compliance Tracking
Collaboration Tools
Status Tracking
Purchase Order Management
Monitoring
Inventory Management
Email Management
Document Management
Customizable Reports
Customer History
Audit Management
Approval Process Control
Supplier Management
Reporting & Statistics
Remote Access/Control
Real Time Reporting
Project Management
Mobile Access
Document Storage
Cost Tracking
Asset Tracking
Alerts/Notifications
Activity Tracking
Self Service Portal
Reporting/Analytics
Release Management
Disposal Management
Depreciation Management
Asset Lifecycle Management
Audit Trail
IT Asset Management
Task Management
Knowledge Management
API
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