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We've compiled a list of 99 free and paid alternatives to Freshservice. The primary competitors include monday sales CRM, Freshdesk. In addition to these, users also draw comparisons between Freshservice and Jira Service Management, ScalePad Lifecycle Manager, Proactivanet. Also you can look at other similar options here: IT Management Software, ITSM Software.


monday sales CRM
Subscription Free Trial Free

Improve your sales efficiency with monday sales CRM. Centralize customer data, automate tasks, and track deals for a seamless process. Use real-time analytics for deep insights.

Freshdesk
Free Subscription Free Trial

Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.

Jira Service Management
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Jira Service Management is an AI-driven platform that streamlines IT, engineering, employee, and customer service workflows. It centralizes requests, automates processes, and integrates seamlessly across Dev, Ops, and business teams, with features l…

ScalePad Lifecycle Manager is a platform for MSPs that streamlines IT asset management and client communication. It offers tools for creating visual reports, roadmaps, and scorecards, automating tasks, gathering insights, and planning long-term stra…

Proactivanet
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Proactivanet is an advanced ITAM & ITSM solution that streamlines the management of IT assets and services, discovering your entire infrastructure, identifying vulnerabilities, optimizing hardware and software investments, and ensuring audit complia…

Vivantio
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Vivantio is a cloud-based service management platform that reduces operational costs and enhances service delivery for B2B teams. It combines enterprise-level features with modern flexibility to optimize workflows across IT, operations, and customer…

HaloITSM
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HaloITSM is an AI-powered ITSM software solution designed to streamline IT service desk operations. It standardizes processes with ITIL-aligned workflows, automates incident management, and provides valuable analytics to enhance efficiency and produ…

SysAid
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SysAid is an AI-powered ITSM platform that delivers automated IT service management, featuring a conversational chatbot for user support, AI-driven ticket categorization, and workflow automation. It empowers agents with sentiment analysis and asset …

Autotask PSA
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Autotask PSA is a centralized platform that streamlines business operations, offering customizable dashboards, automation, alert management, and insights for documentation and remote device control. It improves productivity, profitability, and servi…

Serviceware Knowledge
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Serviceware Knowledge is a centralized knowledge management platform designed to streamline the creation, organization, and distribution of relevant information. It leverages AI for content creation and smart search capabilities to ensure efficient …

Freshservice is an AI-driven IT help desk solution designed to streamline IT operations and enhance collaboration. It automates workflows with built-in AI, offering self-service, performance insights, and codeless automation. With omnichannel support and real-time IT asset management, Freshservice enhances efficiency and business continuity while adhering to ITIL guidelines to effectively manage incidents, service requests, and changes.

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Freshservice Platforms

iPad iPad
iPhone iPhone
Android Android
Web-Based Web-Based

Freshservice Video and Screenshots

Freshservice Overview

Freshservice is a cloud-based IT service management (ITSM) software designed to simplify and automate IT operations. It offers core ITSM features such as incident management, problem management, change management, and asset management. The platform includes a user-friendly service catalog and a self-service portal, enabling users to submit requests and track progress independently. Freshservice supports automation workflows, SLA management, and integrated knowledge bases, helping teams resolve issues faster and maintain service quality. It also provides real-time reporting and analytics to monitor IT performance and identify improvement areas.

The main benefits of Freshservice lie in its ease of use, quick deployment, and scalability for businesses of any size. It enhances productivity by automating routine tasks and streamlining communication between IT and end-users. The software integrates with popular tools, offering a unified approach to IT management. Freshservice reduces downtime and operational costs while improving service delivery, making it a reliable solution for efficient IT support and infrastructure management.

Freshservice Features

tick-square Workflow Management
tick-square Version Control
tick-square Social Media Integration
tick-square Recruitment Management
tick-square Interview Management
tick-square Data Import/Export
tick-square Customizable Branding
tick-square Interactive Elements
tick-square Leave Policy Management
tick-square Employee Handbook
tick-square 360 Degree Feedback
tick-square Resume Storage
tick-square Resume Search
tick-square Resume Parsing
tick-square Recruiting Firms
tick-square Jobs Board
tick-square Job Requisition
tick-square Job Posting
tick-square Job Application Management
tick-square Interview Scheduling
tick-square Careers Page
tick-square Candidate Tracking
tick-square Candidate Profiles
tick-square Candidate Management
tick-square Boolean Search
tick-square Assessment Management
tick-square Employee Photos
tick-square SSL Security
tick-square Leave Tracking
tick-square Time Off Requests
tick-square Orientation Workflow Management
tick-square Feedback Management
tick-square Employee Management
tick-square Electronic Forms
tick-square E-Verify/I-9 Forms
tick-square Electronic Signature
tick-square Email Templates
tick-square Customizable Templates
tick-square Multi-Channel Marketing
tick-square Tagging
tick-square Real Time Notifications
tick-square Commenting/Notes
tick-square Role-Based Permissions
tick-square Reminders
tick-square Customizable Fields
tick-square Collaboration Tools
tick-square Email Management
tick-square Document Management
tick-square Customizable Reports
tick-square Approval Process Control
tick-square Reporting & Statistics
tick-square Mobile Access
tick-square Calendar Management
tick-square Alerts/Notifications
tick-square Access Controls/Permissions
tick-square Self Service Portal
tick-square Employee Profiles
tick-square Compensation Management
tick-square Reporting/Analytics
tick-square Time Off Management
tick-square Succession Planning
tick-square Employee Database
tick-square Applicant Tracking
tick-square Onboarding
tick-square Calendar Sync
tick-square Task Management

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