Software
We've compiled a list of 100 free and paid alternatives to Kayako. The primary competitors include Landbot, CINNOX. In addition to these, users also draw comparisons between Kayako and HelpCrunch, SupportBee, Freshdesk. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 100 free and paid alternatives to Kayako. The primary competitors include Landbot, CINNOX. In addition to these, users also draw comparisons between Kayako and HelpCrunch, SupportBee, Freshdesk. Also you can look at other similar options here: Business and Commerce Tools.
Landbot simplifies interactive, code-free chatbot creation for enhanced customer engagement, cost efficiency, and revenue growth.
AI-powered omnichannel SaaS platform for strong relationships between teams and customers. Increase engagement, evaluate interactions, and go above and beyond.
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
Action1 is a cloud-based patch management platform that automates real-time patching and security compliance for Windows, macOS, and third-party apps. It provides scalable, secure endpoint management without requiring VPNs, ensuring ongoing complian…
Jira Service Management is an AI-driven platform that streamlines IT, engineering, employee, and customer service workflows. It centralizes requests, automates processes, and integrates seamlessly across Dev, Ops, and business teams, with features l…
UserVoice is a product feedback management platform designed to help you collect, organize, and analyze customer feedback for continuous product discovery. It enables you to prioritize opportunities based on user insights, engage customers with real…
Qiscus offers a professional omnichannel marketing, sales, and support platform for seamless customer engagement. As an official partner for the WhatsApp Business API, it provides integrated solutions for Omnichannel, CRM, and chatbot needs.
Zoho Desk allows organizations to effectively interact with customers, track requests, manage workflows, and provide support through various channels such as email, chat, and phone.
Kayako is a customer service software that unifies support channels like email, chat, and social media. It helps businesses manage customer queries efficiently, track tickets, and improve response times. Designed to enhance customer experience and streamline support workflows.
Kayako is a customer service software that unifies support channels like email, chat, and social media. It helps businesses manage customer queries efficiently, track tickets, and improve response times. Designed to enhance customer experience and streamline support workflows.
iPad
iPhone
Linux
Android
Web-Based
Windows
Kayako is a robust customer support platform designed to consolidate multiple communication channels, including email, live chat, and social media, into a unified ticket management system. Its SingleView™ technology offers support agents a comprehensive history of each customer's interactions, encompassing previous purchases, support tickets, and website visits. This unified view enables personalized, context-rich responses that improve customer satisfaction. The platform also features automation tools such as intelligent reply suggestions, automated ticket routing, and deadline reminders, which help streamline workflows and reduce response times, making support teams more efficient.
Beyond core ticketing, Kayako provides customizable self-service portals that empower customers to find answers independently, reducing support workload. It includes detailed analytics and reporting features that track team performance and customer satisfaction metrics, allowing managers to optimize operations effectively. The platform integrates seamlessly with various third-party tools through Zapier, enhancing workflow flexibility. Kayako’s comprehensive feature set makes it ideal for businesses seeking to improve collaboration, automate routine tasks, and deliver consistent, high-quality customer support across multiple channels.
Workflow Management
Website Integration
Third Party Integrations
Social Media Integration
Service Catalog
Recurring Issues
Problem Management
Offline Form
Multi-Language
Incident Management
Dashboard
Customizable Branding
Contract/License Management
Auto-Responders
Issue Auditing
Call Center Management
Service Level Agreement (SLA) Management
Queue Management
Help Desk Management
Automated Routing
Virtual Assistant
Support Ticket Management
Alerts/Escalation
Capacity Management
Multi-Channel Communication
Appointment Management
Issue Management
Configurable Workflow
Availability Management
Knowledge Base Management
Event Triggered Actions
Real-Time Chat
Real-time Consumer-facing Chat
Communication Management
Application Management
Interaction Tracking
Feedback Management
Surveys & Feedback
Configuration Management
Single Sign On
Multiple User Accounts
Email Templates
Real Time Data
Data Visualization
Real Time Monitoring
Change Management
Tagging
Rules-Based Workflow
Customizable Forms
Chat/Messaging
Role-Based Permissions
Customizable Fields
Collaboration Tools
Search/Filter
Performance Metrics
Monitoring
Email Management
Customizable Reports
Reporting & Statistics
Project Management
Mobile Access
Customer Database
Asset Tracking
Alerts/Notifications
Activity Tracking
Access Controls/Permissions
Self Service Portal
Reporting/Analytics
Live Chat
Release Management
CRM
API
Salesforce Marketing Cloud Account Engagement
Zuora
Constant Contact
123FormBuilder
PayPal
Google Drive
Hubstaff
Slaask
Typeform
Chargebee
Google Calendar
GitHub
Xero
Drupal
WooCommerce
Hootsuite
ActiveCampaign
Zapier
Eventbrite
Podio
Recurly
Slack
Jira
Trello
Mailchimp
Geckoboard
Keap
Wufoo
Zoho CRM
Basecamp
Pivotal Tracker
Stripe
Shopify
GetResponse
AppFollow
Quickbooks Online
Gmail
Google Workspace
Nicereply
PagerDuty
WordPress
Pipedrive
SurveyMonkey
Intercom
Joomla
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