Software
We've compiled a list of 69 free and paid alternatives to UseResponse. The primary competitors include Asana, Viber. In addition to these, users also draw comparisons between UseResponse and HelpCrunch, Freshdesk, Cacoo. Also you can look at other similar options here: Development Tools.
We've compiled a list of 69 free and paid alternatives to UseResponse. The primary competitors include Asana, Viber. In addition to these, users also draw comparisons between UseResponse and HelpCrunch, Freshdesk, Cacoo. Also you can look at other similar options here: Development Tools.
Asana is a comprehensive project management software that enables teams to efficiently manage tasks and projects. Its features include task creation and assignment, priority setting, progress tracking, and file attachment.
Viber is a cross-platform communication application offering voice, video, and text messaging services. It supports high-quality calls, group chats, and multimedia sharing across devices. Viber ensures end-to-end encryption for secure conversations.
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
Streamlines online diagramming with its extensive template library and user-friendly interface. For complex processes, organizational structures, mind maps, and flowcharts, fostering collaboration and productivity.
Qiscus offers a professional omnichannel marketing, sales, and support platform for seamless customer engagement. As an official partner for the WhatsApp Business API, it provides integrated solutions for Omnichannel, CRM, and chatbot needs.
Next4biz is a customer service management platform optimized for efficient support delivery, featuring AI-powered complaint resolution, omnichannel communication integration, workflow-driven management, sentiment analysis, predictive issue identific…
ClearFeed is an AI-powered support platform for teams using Slack and MS Teams. It streamlines helpdesk tasks by triaging requests, converting chats to tickets, and providing email support. Features include a GPT-powered assistant, service metrics t…
Vivantio is a cloud-based service management platform that reduces operational costs and enhances service delivery for B2B teams. It combines enterprise-level features with modern flexibility to optimize workflows across IT, operations, and customer…
Smartsupp is a comprehensive live chat and chatbot platform designed to increase sales and customer engagement, featuring real-time chat, automated chatbots for 24-hour lead generation, and AI-driven engagement tools to boost conversions and brand l…
Mac
Windows
Linux
Web-Based
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
Main Products Include:
-Feedback Software
Enables you to create Idea Bank, Bug Tracking System and FAQ section on your site to gather user requests from multiple channels. The system allows you to keep track of all the incoming requests from email, widget, chat, social media in one place. Smart voting and commenting system helps in creating product development roadmaps. Increase client satisfaction by using polls and CSAT feature. Insightful Reports and Analytics system will help you estimate the efficiency of your support team and analyze your customers' experience.
-Help Desk with Ticketing
Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut the expenses.
-Knowledge Base
Allow self-service with the help of creating extensive Knowledge Base. Place Knowledge Base widget to any place on your website. Use Articles and FQAs sections, add announcements, manage version control, create multilingual knowledge bases.
-Live Chat
Works as an addition to the Help Desk software, and allows you to make the customer service more efficient by using Chat flow automation triggers, canned responses for the most frequent requests, conduct multiple chats simultaneously, auto lock messages not to allow several agents send replies to one request. Provides integrations with the most popular messengers (Facebook, Skype, WhatsApp, Viber, Telegram)
Workflow Management
Website Integration
Third Party Integrations
Text Editing
Social Media Integration
Problem Management
Multi-Language
Full Text Search
Data Import/Export
Customizable Branding
Cataloging/Categorization
Canned Responses
Brainstorming
Auto-Responders
@mentions
Idea Ranking
Complaint Monitoring
Online Forums
Ideation
Call Center Management
Scheduled/Automated Reports
Service Level Agreement (SLA) Management
Customer Complaint Tracking
Support Ticket Tracking
Queue Management
Macros/Templated Responses
Help Desk Management
Automated Routing
Issue Tracking
SSL Security
Chatbot
Support Ticket Management
Alerts/Escalation
Multi-Channel Communication
Ratings/Reviews
Activity/News Feed
Content Library
Discussions/Forums
Knowledge Base Management
Content Management
Event Triggered Actions
Widgets
Real-Time Chat
Polls/Voting
Inbox Management
Proactive Chat
Communication Management
Interaction Tracking
Feedback Management
Employee Management
Surveys & Feedback
Archiving & Retention
Single Sign On
Email Templates
Customizable Templates
Project Tracking
Data Visualization
Real Time Analytics
Data Security
Approval Workflow
Workflow Configuration
Tagging
Real Time Updates
Real Time Notifications
Prioritization
Forms Management
Customizable Forms
Commenting/Notes
Chat/Messaging
Task Progress Tracking
Customizable Fields
Collaboration Tools
Status Tracking
Search/Filter
Inventory Management
Email Management
Document Management
Customizable Reports
Customer History
Case Management
Activity Dashboard
Reporting & Statistics
Project Management
Document Storage
Customer Database
Calendar Management
Alerts/Notifications
Activity Tracking
Access Controls/Permissions
Self Service Portal
Reporting/Analytics
Live Chat
Client Portal
Customer Segmentation
CRM
Task Management
Gamification
Knowledge Management
API
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