Software
We've compiled a list of 132 free and paid alternatives to UseResponse. The primary competitors include HelpCrunch, SupportBee. In addition to these, users also draw comparisons between UseResponse and UserVoice, Freshdesk, LiveAgent. Also you can look at other similar options here: Development Tools.
We've compiled a list of 132 free and paid alternatives to UseResponse. The primary competitors include HelpCrunch, SupportBee. In addition to these, users also draw comparisons between UseResponse and UserVoice, Freshdesk, LiveAgent. Also you can look at other similar options here: Development Tools.
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Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
75
LiveAgent is a software for providing customer support and keeping records of calls in team structures. It simplifies the process of processing customer questions and ensures effective information exchange within the team.
70
Zendesk Suite is an integrated customer service platform that includes a variety of tools for interacting with customers, providing support, and managing customer relationships.
69
Get Satisfaction is a community platform that helps companies create engaging customer experiences...
64
Supportbench is a comprehensive customer support management platform designed to streamline customer service operations. It offers a robust ticketing system for efficient issue tracking, a knowledge base for quick access to FAQs and documentation, l…
64
Zoho Desk allows organizations to effectively interact with customers, track requests, manage workflows, and provide support through various channels such as email, chat, and phone.
61
UserEcho gives you the opportunity to create a modern Community to support customers in a few...
116
Gather feedback and support customers with effective self-service solution
Gather feedback and support customers with effective self-service solution
Web-Based
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
Main Products Include:
-Feedback Software
Enables you to create Idea Bank, Bug Tracking System and FAQ section on your site to gather user requests from multiple channels. The system allows you to keep track of all the incoming requests from email, widget, chat, social media in one place. Smart voting and commenting system helps in creating product development roadmaps. Increase client satisfaction by using polls and CSAT feature. Insightful Reports and Analytics system will help you estimate the efficiency of your support team and analyze your customers' experience.
-Help Desk with Ticketing
Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut the expenses.
-Knowledge Base
Allow self-service with the help of creating extensive Knowledge Base. Place Knowledge Base widget to any place on your website. Use Articles and FQAs sections, add announcements, manage version control, create multilingual knowledge bases.
-Live Chat
Works as an addition to the Help Desk software, and allows you to make the customer service more efficient by using Chat flow automation triggers, canned responses for the most frequent requests, conduct multiple chats simultaneously, auto lock messages not to allow several agents send replies to one request. Provides integrations with the most popular messengers (Facebook, Skype, WhatsApp, Viber, Telegram)
Live Chat
Chat
Private Community
Pricing per agent
Multibrand
Modern live chat
Kanban Chart
SLA
Task assignments
Knowledge Base structuring
Product Roadmap Management
Canned responses
Helpdesk ticketing
Skype integration
Customer Feedback
Knowledge base
Task Management
Slack integration
Kanban boards
Flexible customizations
Community based
Multiple languages
Customizable
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