Software
We've compiled a list of 62 free and paid alternatives to HelpCrunch. The primary competitors include SupportBee, UseResponse. In addition to these, users also draw comparisons between HelpCrunch and Next4biz CSM, ClearFeed, XWiki. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 62 free and paid alternatives to HelpCrunch. The primary competitors include SupportBee, UseResponse. In addition to these, users also draw comparisons between HelpCrunch and Next4biz CSM, ClearFeed, XWiki. Also you can look at other similar options here: Business and Commerce Tools.
Next4biz is a customer service management platform optimized for efficient support delivery, featuring AI-powered complaint resolution, omnichannel communication integration, workflow-driven management, sentiment analysis, predictive issue identific…
ClearFeed is an AI-powered support platform for teams using Slack and MS Teams. It streamlines helpdesk tasks by triaging requests, converting chats to tickets, and providing email support. Features include a GPT-powered assistant, service metrics t…
Smartsupp is a comprehensive live chat and chatbot platform designed to increase sales and customer engagement, featuring real-time chat, automated chatbots for 24-hour lead generation, and AI-driven engagement tools to boost conversions and brand l…
Gladly: B2C customer service platform with intuitive help desk software. Agents handle inquiries seamlessly across channels without tickets. A unified interface provides a continuous view of customer history, enhancing personalized service.
tawk.to is a free live chat software that enables real-time communication between businesses and website visitors. It supports chat monitoring, messaging, and automated triggers. Ideal for improving customer support and engagement without extra cost.
Serviceware Knowledge is a centralized knowledge management platform designed to streamline the creation, organization, and distribution of relevant information. It leverages AI for content creation and smart search capabilities to ensure efficient …
Kapture CX is an AI-powered customer experience platform designed to transform CX in retail, BFSI (banking, financial services, and insurance), travel, and consumer durables. It offers tailor-made solutions with omnichannel support, AI-driven self-s…
iPhone
iPad
Android
Web-Based
HelpCrunch is an all-around communication platform for customer service and sales, suitable for both web and mobile businesses.
It combines modern live chat, in-app messenger, auto messaging, ticketing, and email automation.
Designed for SaaS and web services, e-commerce and online-to-offline businesses, HelpCrunch helps convert website visitors into customers, maximize sales, increase retention, and built loyal relationships.
All communication is synced across multiple platforms and channels - mobile, web, chat, email, social media and third-party integrations through a single online account letting you connect with customers everywhere and easily manage interaction.
HelpCrunch lets businesses engage with customers on web or inside mobile app to provide support, collect feedback and run targeted marketing campaigns in a personalized way.
HelpCrunch integrates with Wordpress, Magento, Magento 2, GTM, Fluid App, Shopify, Tumblr, SquareSpace, PrestaShop, Jimdo, 3dcart, SpaceCraft, OpenCart, Bir Cartel, Google Analytics and Slack. New integrations are added weekly.
Workflow Management
Third Party Integrations
Text Editing
Social Media Integration
Offline Form
Multi-Language
Full Text Search
File Sharing
Data Import/Export
Customizable Branding
Cataloging/Categorization
Canned Responses
Auto-Responders
Decision Support
Email Alerts
Geotargeting
Call Center Management
Service Level Agreement (SLA) Management
Support Ticket Tracking
Queue Management
Macros/Templated Responses
Help Desk Management
Automated Routing
Virtual Assistant
Transfers/Routing
Chatbot
Support Ticket Management
Alerts/Escalation
Multi-Channel Communication
Appointment Management
For Startups
Lead Management
Knowledge Base Management
Content Management
Event Triggered Actions
Widgets
Transcripts/Chat History
Real-Time Chat
Real-time Consumer-facing Chat
Proactive Chat
Communication Management
Interaction Tracking
Feedback Management
Surveys & Feedback
Email Templates
Real Time Monitoring
Workflow Configuration
Tagging
Prioritization
Customizable Forms
Chat/Messaging
Customizable Fields
Collaboration Tools
Search/Filter
Performance Metrics
Monitoring
Email Management
Customer History
Contact Database
Reporting & Statistics
Remote Access/Control
Mobile Access
Document Storage
Customer Database
Contact Management
Alerts/Notifications
Access Controls/Permissions
Self Service Portal
Reporting/Analytics
Live Chat
Customer Segmentation
IT Asset Management
Knowledge Management
API
Share your opinion about the software, leave a review and help make it even better!
Suggest Changes
Your Feedback
Your vote has been counted.
Do you have experience using this software?
