Speech Analytics Software

Genesys Cloud CX elevates customer engagement across diverse industries. Offering advanced tools for contact centers and CRM, it streamlines call routing, workflow management, and enhances service processes.

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tawk.to is a free live chat software that enables real-time communication between businesses and website visitors. It supports chat monitoring, messaging, and automated triggers. Ideal for improving customer support and engagement without extra cost.

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Increase meeting productivity with Fathom, which makes it easy to record, transcribe and highlight key points in Zoom calls, Google Meet or Microsoft Teams. Get access to instant summaries, shareable clips, and synchronized CRM notes, eliminating th…

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Conversational intelligence platform empowers businesses to extract actionable insights from calls, enhancing customer acquisition at lower costs. AI-driven insights maximize ad spend efficiency, and contact centers achieve higher conversion rates.

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Web-based solution for businesses, managing customer success, conversational marketing, and call records. Features call tracking for revenue analysis, ensuring campaign tracking and matching sales to sources.

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Cloud-based call tracking software that centralizes call attribution, recording, routing, and marketing campaigns. Manage affiliate activities, and design networks with the visual editor.

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Calabrio ONE is a cloud-based workforce performance and WFO suite designed for contact centers. It offers AI-driven insights, automated workflows, and tools for interaction recording, quality management, workforce management, and analytics, enhancin…

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Unified workspace for managing business relationships, enabling users to organize and engage network. Empowers connection management, turning network into a strategic asset.

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Conversational AI platform designed to streamline operations for businesses in retail, finance, travel, and telecom. It enables contactless shopping, FAQ automation, and request routing.

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Revenue sales acceleration platform enhancing sales and service teams' communication across email, voice, SMS, and social channels. Integrated with CRM, ensures multi-channel messaging.

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CloudTalk is a hosted platform for business telephone communication. It provides the ability to establish and receive calls over the Internet, as well as manage the customer database and interact with customers through various communication channels.

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Kavkom: Cloud-connected mobile telephony offering prorated billing, unlimited calls, call recording, IVR, voicemail, click-to-call, advanced stats, dedicated manager, number portability, HD voice quality, and virtual numbers. Suitable for mobile age…

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CallMiner Eureka is an analytics platform for analyzing audio recordings and textual content in contact centers. It uses speech recognition, machine learning, and data analytics technologies to extract useful information from speech messaging.

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Avoma is designed to facilitate the process of conducting meetings and tracking their productivity. This intelligent assistant uses artificial intelligence to analyze meeting audio recordings, recognize key points, and automatically generate reports.

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Talkdesk is a cloud-based contact center platform that helps businesses improve customer service using artificial intelligence.

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Salesken is an intelligent sales automation platform designed to enhance sales processes through advanced functionalities. It includes voice call analytics, key point detection, AI-driven sales suggestions, sales skills training modules, and data vi…

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CallRail is a call tracking and analytics platform that helps track, record, and analyze phone calls to optimize marketing efforts.

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Sembly AI is a SaaS platform offering features such as AI-powered meeting transcription, smart meeting summaries, actionable insight generation, and integration with popular video conferencing tools like Zoom, Google Meet, and Microsoft Teams. It ut…

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NICE CXone is an integrated Customer Interaction Management (CIM) platform that provides contact center and customer service solutions. It includes a variety of features such as call automation, customer experience analytics, workflow management, an…

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Samsung Contact Center Pro is used to manage large volumes of incoming and outgoing calls in a contact center. This software is designed to optimize the work of contact center operators, as well as to improve customer interaction via the phone.

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Laxis AI Meeting Assistant is a solution that captures and distills key insights from customer interactions. It offers seamless integration across platforms, note-taking capabilities, auto-generated meeting summaries, follow-up email generation, and…

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Google Cloud Speech-to-Text is a cloud computing service that allows you to convert audio recordings of speech into text. It's a useful tool for speech recognition in a variety of scenarios, such as creating transcriptions, automating data entry, or…

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Ozonetel provides businesses with advanced cloud communication solutions, such as cloud telephony, call center software, voice broadcasting, SMS services, and WhatsApp Business API integration. The KooKoo platform, offered by Ozonetel, provides vers…

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Convin is a sophisticated AI-powered contact center solution, leveraging advanced conversation intelligence methodologies to systematically capture, transcribe, and analyze the entirety of customer interactions.

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MaestroQA is a platform for testing customer service quality and improving support processes. The system allows companies to create and execute test tasks for customer service agents, analyze their results, and provide reports to improve service qua…

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Multichannel cloud communication solution (calls, SMS, video calls, emails) designed to enhance customer experience and maximize sales. Integrate with over 80 business tools, including CRM and helpdesk, for streamlined operations.

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