Software
We've compiled a list of 36 free and paid alternatives to ProProfs Help Desk. The primary competitors include Freshdesk, Zoho Desk. In addition to these, users also draw comparisons between ProProfs Help Desk and Next4biz CSM, HaloITSM, BoldDesk. Also you can look at other similar options here: Customer Service Software, Help Desk Software.
We've compiled a list of 36 free and paid alternatives to ProProfs Help Desk. The primary competitors include Freshdesk, Zoho Desk. In addition to these, users also draw comparisons between ProProfs Help Desk and Next4biz CSM, HaloITSM, BoldDesk. Also you can look at other similar options here: Customer Service Software, Help Desk Software.
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
Zoho Desk allows organizations to effectively interact with customers, track requests, manage workflows, and provide support through various channels such as email, chat, and phone.
Next4biz is a customer service management platform optimized for efficient support delivery, featuring AI-powered complaint resolution, omnichannel communication integration, workflow-driven management, sentiment analysis, predictive issue identific…
HaloITSM is an AI-powered ITSM software solution designed to streamline IT service desk operations. It standardizes processes with ITIL-aligned workflows, automates incident management, and provides valuable analytics to enhance efficiency and produ…
BoldDesk by Syncfusion is a help desk software designed to optimize and streamline support requests, convert emails to tickets, automate tasks, and collect customer feedback. Key features like AI-driven support, ticketing, knowledge base management,…
Gorgias optimizes customer service for online retailers. This e-commerce-focused help desk provides seamless, multi-channel support through a single platform. Increased efficiency through automated responses to common questions.
Track-It! is an IT help desk software designed to manage tickets, change requests, IT assets, and endpoints. It offers integrated modules for asset management, knowledge management, change management, purchase management, and endpoint management fea…
Siit Technology is an advanced service management platform that streamlines internal operations and supports growth by integrating ITSM and service management, centralizing requests from channels like email, Slack, and Microsoft Teams. It automates …
Supportbench is a comprehensive customer support management platform designed to streamline customer service operations. It offers a robust ticketing system for efficient issue tracking, a knowledge base for quick access to FAQs and documentation, l…
Revamp Gmail into a versatile helpdesk solution. Unlike complex alternatives, Hiver seamlessly integrates email, live chat, knowledge base, and voice communication. Elevate customer support within Gmail using Hiver.
Mac
iPad
Windows
Android
Web-Based
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets. Child tickets allow you to collaborate and track internal subtasks.
When customers raise issues or make requests, agents can easily track them and get inputs from other agents and teams. Team collaboration, thus, helps to tackle and resolve issues productively.
When you track customer issues, you know who is working on what. Your business can even identify solution delays. You don’t miss on customer tickets when you use filters to sort by labels, priorities, assignees, milestones, and status.
The best part about ProProfs Help Desk is its shared inbox feature that puts an end to long cc emails. With ProProfs HelpDesk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features :
1. Canned responses and rule-based automated messages
2. Shared inbox
3. Ticket prioritization
4. Collaborative email
5. Issue tracking in one place
6. Timely response with child tickets
7. Tickets surveys
8. Email Integration
9. Instant support
10. Faster ticket resolution
11. Anytime, anywhere access
12. Incident management
13. No spot solution delays
14. Child ticket creation to track internal subtasks
15. Issue resolution progress review
16. Filters to sort by labels, milestones, assignee, priorities, and status
17. Option to add internal comments
18. No long cc emails
19. Easy to manage permissions, task assignments, and roles
20. Workflow rules’ set up around priorities, filters, and service level agreements
Third Party Integrations
Social Media Integration
Customizable Branding
Auto-Responders
Service Level Agreement (SLA) Management
Macros/Templated Responses
Automated Routing
Support Ticket Management
Alerts/Escalation
Multi-Channel Communication
Knowledge Base Management
Real-Time Chat
Interaction Tracking
Surveys & Feedback
Email Templates
Customizable Templates
Real Time Analytics
Chat/Messaging
Role-Based Permissions
Email Management
Customizable Reports
Reporting & Statistics
Real Time Reporting
Project Management
Mobile Access
Alerts/Notifications
Access Controls/Permissions
Self Service Portal
Reporting/Analytics
Live Chat
API
Share your opinion about the software, leave a review and help make it even better!
Suggest Changes
Your Feedback
Your vote has been counted.
Do you have experience using this software?
