Software
We've compiled a list of 143 free and paid alternatives to ProProfs Help Desk. The primary competitors include HelpCrunch, UseResponse. In addition to these, users also draw comparisons between ProProfs Help Desk and SupportBee, UserVoice, Freshdesk. Also you can look at other similar options here: Customer Service Software, Help Desk Software.
We've compiled a list of 143 free and paid alternatives to ProProfs Help Desk. The primary competitors include HelpCrunch, UseResponse. In addition to these, users also draw comparisons between ProProfs Help Desk and SupportBee, UserVoice, Freshdesk. Also you can look at other similar options here: Customer Service Software, Help Desk Software.
139
107
106
87
UserVoice is a product feedback management platform designed to help you collect, organize, and analyze customer feedback for continuous product discovery. It enables you to prioritize opportunities based on user insights, engage customers with real…
87
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
81
Genesys Cloud CX elevates customer engagement across diverse industries. Offering advanced tools for contact centers and CRM, it streamlines call routing, workflow management, and enhances service processes.
72
LiveAgent is a software for providing customer support and keeping records of calls in team structures. It simplifies the process of processing customer questions and ensures effective information exchange within the team.
66
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.
64
Supportbench is a comprehensive customer support management platform designed to streamline customer service operations. It offers a robust ticketing system for efficient issue tracking, a knowledge base for quick access to FAQs and documentation, l…
63
Revamp Gmail into a versatile helpdesk solution. Unlike complex alternatives, Hiver seamlessly integrates email, live chat, knowledge base, and voice communication. Elevate customer support within Gmail using Hiver.
12
ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.
ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.
Web-Based
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets. Child tickets allow you to collaborate and track internal subtasks.
When customers raise issues or make requests, agents can easily track them and get inputs from other agents and teams. Team collaboration, thus, helps to tackle and resolve issues productively.
When you track customer issues, you know who is working on what. Your business can even identify solution delays. You don’t miss on customer tickets when you use filters to sort by labels, priorities, assignees, milestones, and status.
The best part about ProProfs Help Desk is its shared inbox feature that puts an end to long cc emails. With ProProfs HelpDesk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features :
1. Canned responses and rule-based automated messages
2. Shared inbox
3. Ticket prioritization
4. Collaborative email
5. Issue tracking in one place
6. Timely response with child tickets
7. Tickets surveys
8. Email Integration
9. Instant support
10. Faster ticket resolution
11. Anytime, anywhere access
12. Incident management
13. No spot solution delays
14. Child ticket creation to track internal subtasks
15. Issue resolution progress review
16. Filters to sort by labels, milestones, assignee, priorities, and status
17. Option to add internal comments
18. No long cc emails
19. Easy to manage permissions, task assignments, and roles
20. Workflow rules’ set up around priorities, filters, and service level agreements
Shared inbox
Helpdesk ticketing
Share your opinion about the software, leave a review and help make it even better!
Suggest Changes
Your Feedback
Your vote has been counted.
Do you have experience using this software?
