Software
We've compiled a list of 94 free and paid alternatives to Hiver. The primary competitors include Front, Zoho Mail. In addition to these, users also draw comparisons between Hiver and Mailbird, Gmelius, Help Scout. Also you can look at other similar options here: Office Software, Email Management Software.
We've compiled a list of 94 free and paid alternatives to Hiver. The primary competitors include Front, Zoho Mail. In addition to these, users also draw comparisons between Hiver and Mailbird, Gmelius, Help Scout. Also you can look at other similar options here: Office Software, Email Management Software.
Enhance your customer experience with Front, platform for seamless support, sales, and account management. Combine all customer interactions including emails, chats, SMS and social messaging into a single interface.
Zoho Mail is a secure, ad-free business email hosting service that offers a user-friendly interface and integrated tools like calendar, contacts, and tasks. The platform ensures top-notch security and encryption, allowing for the creation of custom …
A user-friendly platform for handling all customer requests. Help Scout simplifies teamwork in mailboxes (e.g. support@, info@), live chat, help centers, etc. Manage all conversations effortlessly, with automation and collaboration features for fast…
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
Offers a unified Customer Service solution integrating automation and human support for enhanced customer satisfaction and cost reduction.
Slack is the hub for seamless collaboration, offering real-time messaging, file sharing, and integration with apps. Get work done efficiently from anywhere.
Asana is a comprehensive project management software that enables teams to efficiently manage tasks and projects. Its features include task creation and assignment, priority setting, progress tracking, and file attachment.
Trello is a project management tool that organizes tasks using boards, lists, and cards. It helps teams collaborate, track progress, and manage workflows visually. Trello simplifies task tracking, improves communication, and boosts productivity for …
Revamp Gmail into a versatile helpdesk solution. Unlike complex alternatives, Hiver seamlessly integrates email, live chat, knowledge base, and voice communication. Elevate customer support within Gmail using Hiver.
Revamp Gmail into a versatile helpdesk solution. Unlike complex alternatives, Hiver seamlessly integrates email, live chat, knowledge base, and voice communication. Elevate customer support within Gmail using Hiver.
iPhone
Android
Web-Based
Hiver is a customer support and team collaboration platform that works within Gmail to streamline email management and improve team productivity. It allows users to share and manage email inboxes, assign tasks, track customer inquiries, and automate responses, all from within their Gmail account. With features like shared labels, email delegation, and internal notes, Hiver enhances team collaboration without the need for complex software.
One of the key advantages of Hiver is its seamless integration with Gmail, which allows businesses to manage customer support and team workflows in a familiar interface. It provides real-time insights into team performance with analytics and reporting tools. With advanced automation and workflow management capabilities, Hiver helps teams resolve issues faster and enhance overall customer satisfaction.
Workflow Management
Third Party Integrations
Routing
Real Time Editing
Mobile App
File Sharing
Email Monitoring
Data Import/Export
Dashboard
Canned Responses
Auto-Responders
@mentions
Shared Inboxes
Voice Mail
Service Level Agreement (SLA) Management
Email Distribution
Customer Complaint Tracking
Support Ticket Tracking
Signature Management
Queue Management
Macros/Templated Responses
Help Desk Management
Customer Communication
Automated Routing
Issue Tracking
SSL Security
Customer Service Analytics
Support Ticket Management
Alerts/Escalation
Response Management
Multi-Channel Communication
Campaign Analytics
Issue Management
Knowledge Base Management
Event Triggered Actions
Real-Time Chat
Inbox Management
Communication Management
Process/Workflow Automation
Interaction Tracking
Feedback Management
Surveys & Feedback
Email Templates
Customizable Templates
Real Time Monitoring
Real Time Analytics
Workflow Configuration
Tagging
Rules-Based Workflow
Real Time Updates
Real Time Notifications
Prioritization
Commenting/Notes
Chat/Messaging
Assignment Management
Task Progress Tracking
Role-Based Permissions
Collaboration Tools
Status Tracking
Search/Filter
Progress Tracking
Performance Metrics
Monitoring
Email Management
Customizable Reports
Customer History
Reporting & Statistics
Remote Access/Control
Real Time Reporting
Project Management
Multi-Channel Management
Mobile Access
Alerts/Notifications
Activity Tracking
Access Controls/Permissions
Self Service Portal
Reporting/Analytics
Live Chat
Remote Support
Task Management
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