Software
We've compiled a list of 83 free and paid alternatives to Vivantio. The primary competitors include SupportBee, Freshdesk. In addition to these, users also draw comparisons between Vivantio and Spiceworks Help Desk, Supportbench, InvGate Service Desk. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 83 free and paid alternatives to Vivantio. The primary competitors include SupportBee, Freshdesk. In addition to these, users also draw comparisons between Vivantio and Spiceworks Help Desk, Supportbench, InvGate Service Desk. Also you can look at other similar options here: Business and Commerce Tools.
108
86
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
77
69
Supportbench is a comprehensive customer support management platform designed to streamline customer service operations. It offers a robust ticketing system for efficient issue tracking, a knowledge base for quick access to FAQs and documentation, l…
66
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.
66
Zendesk Suite is an integrated customer service platform that includes a variety of tools for interacting with customers, providing support, and managing customer relationships.
64
Deskpro is a robust help desk software for enterprises. Centralized ticket registration, multichannel support (email, chat, social media), self-service knowledge base, automation, reporting, integrations and customization help increase customer sati…
60
Zoho Desk allows organizations to effectively interact with customers, track requests, manage workflows, and provide support through various channels such as email, chat, and phone.
59
A user-friendly platform for handling all customer requests. Help Scout simplifies teamwork in mailboxes (e.g. support@, info@), live chat, help centers, etc. Manage all conversations effortlessly, with automation and collaboration features for fast…
51
22
The most flexible, reliable, trusted IT service management software on the market.
The most flexible, reliable, trusted IT service management software on the market.
Web-Based
The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.
The Platform supports core service management features and a host of tools to allow you collaborate and support your end-customers and future-proof your investment to ensure that the system can continue to grow along with your organization.
Our comprehensive business rules engine enhances our offering by providing sophisticated service automation. Ticket routing and escalation, scheduling and workflows all improve efficiency and reduce wait times for customers. Email integration and custom email templates provide your customers with responsive and tailored communication every step of the way.
Our report engine comes with configurable dashboard and reports, as well as a report builder and scheduler. Our integration services components can push data into a data warehouse or other reporting engines.
Vivantio’s architecture has been designed from the ground up to cater for extensive scalability and to support product use throughout the organization, not just in IT, by allowing multiple systems to be brought together into one holistic platform. This approach allows multiple service teams to share and communicate together, consolidating licensing and improving communication, which, in turn, helps deliver better service to your customers.
Share your opinion about the software, leave a review and help make it even better!
Suggest Changes
Your Feedback
Your vote has been counted.
Do you have experience using this software?
