Software
We've compiled a list of 69 free and paid alternatives to ((OTRS)) Community Edition. The primary competitors include HelpCrunch, UseResponse. In addition to these, users also draw comparisons between ((OTRS)) Community Edition and SupportBee, Freshdesk, LiveAgent. Also you can look at other similar options here: Office and Productivity Software.
We've compiled a list of 69 free and paid alternatives to ((OTRS)) Community Edition. The primary competitors include HelpCrunch, UseResponse. In addition to these, users also draw comparisons between ((OTRS)) Community Edition and SupportBee, Freshdesk, LiveAgent. Also you can look at other similar options here: Office and Productivity Software.
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Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
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LiveAgent is a software for providing customer support and keeping records of calls in team structures. It simplifies the process of processing customer questions and ensures effective information exchange within the team.
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InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.
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Deskpro is a robust help desk software for enterprises. Centralized ticket registration, multichannel support (email, chat, social media), self-service knowledge base, automation, reporting, integrations and customization help increase customer sati…
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Supportbench is a comprehensive customer support management platform designed to streamline customer service operations. It offers a robust ticketing system for efficient issue tracking, a knowledge base for quick access to FAQs and documentation, l…
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Zendesk Suite is an integrated customer service platform that includes a variety of tools for interacting with customers, providing support, and managing customer relationships.
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((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process...
((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process...
Web-Based
Linux
Mac
((OTRS)) Community Edition is the open source version of the fully-managed OTRS service management suite, a leading cloud-based ticketing and process automation solution for service management teams that makes communication with customers easier, cheaper and more transparent.
Free of license costs and with an open flexible architecture, ((OTRS)) Community Edition makes it possible for service organizations to build a customized and powerful service management solution that results in high-quality service at minimal operational cost. Since Version 5, ((OTRS)) Community Edition has incorporated a responsive design so that it is easy-to-use on any mobile device. A new chat feature, including webRTC based audio and video chat, appointment calendar for improved team collaboration and resource planning plus fully encrypted messaging are also included.
Download ((OTRS)) Community Edition today, or contact us to discuss fully-managed options of the most up-to-date version of OTRS.
SOAP API
SLA
Helpdesk ticketing
Customer support
Email notifications
Knowledge base
Task Management
Workflow Automation
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