Software
We've compiled a list of 29 free and paid alternatives to Deskero. The primary competitors include HelpCrunch, SupportBee. In addition to these, users also draw comparisons between Deskero and Freshdesk, Next4biz CSM, Teamwork Desk. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 29 free and paid alternatives to Deskero. The primary competitors include HelpCrunch, SupportBee. In addition to these, users also draw comparisons between Deskero and Freshdesk, Next4biz CSM, Teamwork Desk. Also you can look at other similar options here: Business and Commerce Tools.
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
Next4biz is a customer service management platform optimized for efficient support delivery, featuring AI-powered complaint resolution, omnichannel communication integration, workflow-driven management, sentiment analysis, predictive issue identific…
Streamline customer queries with integrated ticketing system. Efficiently manage requests, track, report, and bill - all in one place.
Kapture CX is an AI-powered customer experience platform designed to transform CX in retail, BFSI (banking, financial services, and insurance), travel, and consumer durables. It offers tailor-made solutions with omnichannel support, AI-driven self-s…
Helpjuice is a knowledge base software designed to create, manage, and optimize internal and external support content. It offers customization services, real-time collaboration tools, advanced search capabilities, and powerful analytics to track usa…
Streamlines library reference workflows, offering a customizable, searchable database for efficient knowledge sharing, audited records, and comprehensive data management.
BoldDesk by Syncfusion is a help desk software designed to optimize and streamline support requests, convert emails to tickets, automate tasks, and collect customer feedback. Key features like AI-driven support, ticketing, knowledge base management,…
Gorgias optimizes customer service for online retailers. This e-commerce-focused help desk provides seamless, multi-channel support through a single platform. Increased efficiency through automated responses to common questions.
iPad
iPhone
Mac
Windows
Linux
Android
Web-Based
With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest social media.
Deskero is a cloud software, working on a Saas (Software as a service) basis, that manages the customer care incident process throught the creation of service tickets. These tickets are generated after calls to action coming from different sources (phone calls, email, chat, web, social, API, etc) and are assigned to agents that will dispatch them within a specific SLA (Service Level Agreement).
Every single step of this process is fully customizable, and can easily adapte to any specific need: from the initial request, which can be filtered by typology and feed (email, twitter, facebook, linkedin), to the final report.
And it doesn’t end here: Deskero can be graphically customized, in order to complement the brand and give to clients a really seamless experience. There's a fully integrated chat system and a smartphone app, too!
Specifically designed for small and medium sized companies, Deskero offers all the features of a complete customer care service, while remaining easy to use and elegant: Deskero makes Client Service human, again.
Workflow Management
Website Integration
Third Party Integrations
Social Media Integration
Multi-Language
Data Import/Export
Customizable Branding
Auto-Responders
Call Center Management
Service Level Agreement (SLA) Management
Support Ticket Tracking
Queue Management
Macros/Templated Responses
Help Desk Management
Automated Routing
Support Ticket Management
Alerts/Escalation
Multi-Channel Communication
Appointment Management
Configurable Workflow
Knowledge Base Management
Widgets
Real-Time Chat
Inbox Management
Interaction Tracking
Feedback Management
Surveys & Feedback
Single Sign On
Email Templates
Customizable Templates
Real Time Monitoring
Real Time Analytics
Workflow Configuration
Real Time Notifications
Prioritization
Customizable Forms
Reminders
Customizable Fields
Collaboration Tools
Performance Metrics
Monitoring
Email Management
Customizable Reports
Customer History
Contact Database
Activity Dashboard
Reporting & Statistics
Remote Access/Control
Real Time Reporting
Mobile Access
Customer Database
Calendar Management
Alerts/Notifications
Activity Tracking
Access Controls/Permissions
Self Service Portal
Reporting/Analytics
User Management
Live Chat
Call Routing
API
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