Software
We've compiled a list of 43 free and paid alternatives to Help Scout. The primary competitors include Softr, VWO Personalization. In addition to these, users also draw comparisons between Help Scout and RocketReach, Wrike, Process Street. Also you can look at other similar options here: Customer Service Software, Digital Customer Service Software.
We've compiled a list of 43 free and paid alternatives to Help Scout. The primary competitors include Softr, VWO Personalization. In addition to these, users also draw comparisons between Help Scout and RocketReach, Wrike, Process Street. Also you can look at other similar options here: Customer Service Software, Digital Customer Service Software.
81
Softr is a platform for creating websites and web applications without code. It provides tools for quick creation of websites, online stores, landings, blogs and other online projects.
68
VWO Personalize empowers high-converting websites with a robust personalization engine. Harness visitor data such as device, browsing behavior, and third-party insights to tailor specific campaigns. Craft personalized experiences at scale with a com…
63
RocketReach is a comprehensive platform that provides email lookup and contact information for professionals. It helps you find email addresses, phone numbers, and social media profiles of individuals and businesses.
68
Dynamic work management platform fostering seamless collaboration in task handling, project planning, and document sharing. Perfect for businesses with multiple teams requiring efficient coordination. Track time and manage tasks effortlessly.
72
Online AI-powered platform for managing business processes and procedures. It allows companies to create, document and automate everyday operations and processes.
80
This B2B sales prospecting software identifies your ideal customer profile and pinpoint ready-to-buy prospects, accelerating both pipeline and revenue generation. Elevate your sales strategy with ZoomInfo SalesOS.
69
Gorgias optimizes customer service for online retailers. This e-commerce-focused help desk provides seamless, multi-channel support through a single platform. Increased efficiency through automated responses to common questions.
64
Revamp Gmail into a versatile helpdesk solution. Unlike complex alternatives, Hiver seamlessly integrates email, live chat, knowledge base, and voice communication. Elevate customer support within Gmail using Hiver.
199
Jira, a project management and issue tracking system, empowers software development teams with robust features for task organization, progress tracking, and client feedback management.
149
53
A user-friendly platform for handling all customer requests. Help Scout simplifies teamwork in mailboxes (e.g. support@, info@), live chat, help centers, etc. Manage all conversations effortlessly, with automation and collaboration features for faster responses.
A user-friendly platform for handling all customer requests. Help Scout simplifies teamwork in mailboxes (e.g. support@, info@), live chat, help centers, etc. Manage all conversations effortlessly, with automation and collaboration features for faster responses.
Web-Based
iPad
Android
iPhone
Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, a robust API, and iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.
Help Scout is used by companies that insist on a delightful customer experience. Trusted by 5,000 customers in 70+ countries including KissMetrics, Buffer, GrubHub, AngelList and Timbuk2.
Searchable Articles
Email to Case
Ticket Collaboration
Attachments/Screencasts
Ticket Response User Experience
Ticket Creation User Experience
Support Ticket Tracking
Spam Blocker
Signature Management
Queue Management
Macros/Templated Responses
Help Desk Management
Customer Communication
Automated Routing
SSL Security
Support Ticket Management
Response Management
Multi-Channel Communication
Automated Responses
Configurable Workflow
Knowledge Base Management
Event Triggered Actions
Real-Time Chat
Inbox Management
Real-time Consumer-facing Chat
Communication Management
Process/Workflow Automation
Interaction Tracking
Feedback Management
Employee Management
Surveys & Feedback
Archiving & Retention
Single Sign On
Multiple User Accounts
Email Templates
Customizable Templates
Real Time Monitoring
Dashboards
Workflow Configuration
Tagging
Real Time Notifications
Prioritization
Chat/Messaging
Customizable Fields
Collaboration Tools
User, Role, and Access Management
Customization
Search/Filter
Performance Metrics
Email Management
Document Management
Customizable Reports
Customer History
Contact Database
Reporting & Statistics
Real Time Reporting
Mobile Access
Document Storage
Customer Database
Contact Management
Cataloging/Categorization/Grouping
Alerts/Notifications
Access Controls/Permissions
Self Service Portal
Reporting/Analytics
Reporting
Live Chat
Shared inbox
Customizable branding
Built-in routing
Built-in Workflow Management
Modern live chat
Email monitoring
Auto responder
Canned responses
Text editing
Mobile apps
Data Import and Export
Third party integrations
Knowledge Management
Full text search
Multiple languages
API
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