Select your language

Home arrow-right ... arrow-right Customer Service Software arrow-right Digital Customer Service Software arrow-right Help Scout

We've compiled a list of 91 free and paid alternatives to Help Scout. The primary competitors include Freshdesk, Zoho Desk. In addition to these, users also draw comparisons between Help Scout and ServiceNow, Gorgias, Kayako. Also you can look at other similar options here: Customer Service Software, Digital Customer Service Software.


Freshdesk
Free Subscription Free Trial

Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.

Zoho Desk allows organizations to effectively interact with customers, track requests, manage workflows, and provide support through various channels such as email, chat, and phone.

Gorgias
Free Subscription Free Trial

Gorgias optimizes customer service for online retailers. This e-commerce-focused help desk provides seamless, multi-channel support through a single platform. Increased efficiency through automated responses to common questions.

Kayako
Subscription Free Free Trial

Kayako is a customer service software that unifies support channels like email, chat, and social media. It helps businesses manage customer queries efficiently, track tickets, and improve response times. Designed to enhance customer experience and s…

Intercom
Subscription Free Trial

Offers a unified Customer Service solution integrating automation and human support for enhanced customer satisfaction and cost reduction.

Front
Subscription Free Trial

Enhance your customer experience with Front, platform for seamless support, sales, and account management. Combine all customer interactions including emails, chats, SMS and social messaging into a single interface.

Next4biz CSM
Subscription Free Trial

Next4biz is a customer service management platform optimized for efficient support delivery, featuring AI-powered complaint resolution, omnichannel communication integration, workflow-driven management, sentiment analysis, predictive issue identific…

Gladly
Subscription

Gladly: B2C customer service platform with intuitive help desk software. Agents handle inquiries seamlessly across channels without tickets. A unified interface provides a continuous view of customer history, enhancing personalized service.

Teamwork Desk
Subscription Free Trial

Streamline customer queries with integrated ticketing system. Efficiently manage requests, track, report, and bill - all in one place.

A user-friendly platform for handling all customer requests. Help Scout simplifies teamwork in mailboxes (e.g. support@, info@), live chat, help centers, etc. Manage all conversations effortlessly, with automation and collaboration features for faster responses.

Help Scout Platforms

iPad iPad
Android Android
iPhone iPhone
Web-Based Web-Based

Help Scout Video and Screenshots

Help Scout Overview

Help Scout is a customer support platform designed for small and medium-sized businesses that need an efficient way to manage inquiries and deliver personalized support. It provides a shared inbox, live chat, and knowledge base features, allowing teams to collaborate and streamline customer communication. The platform integrates with CRM systems, email services, and e-commerce tools to centralize interactions.

One of Help Scout’s key advantages is its focus on simplicity and automation, reducing response times while maintaining a personal touch. Features like workflow automation, collision detection, and reporting tools help businesses improve support efficiency. With multi-channel capabilities and AI-driven insights, Help Scout enhances customer satisfaction and operational efficiency.

Help Scout Features

tick-square Workflow Management
tick-square Third Party Integrations
tick-square Text Editing
tick-square Routing
tick-square Multi-Language
tick-square Mobile App
tick-square Full Text Search
tick-square Email Monitoring
tick-square Data Import/Export
tick-square Customizable Branding
tick-square Cataloging/Categorization
tick-square Canned Responses
tick-square Auto-Responders
tick-square Shared Inboxes
tick-square Support Ticket Tracking
tick-square Spam Blocker
tick-square Signature Management
tick-square Queue Management
tick-square Macros/Templated Responses
tick-square Help Desk Management
tick-square Customer Communication
tick-square Automated Routing
tick-square SSL Security
tick-square Support Ticket Management
tick-square Response Management
tick-square Multi-Channel Communication
tick-square Configurable Workflow
tick-square Knowledge Base Management
tick-square Event Triggered Actions
tick-square Real-Time Chat
tick-square Inbox Management
tick-square Real-time Consumer-facing Chat
tick-square Communication Management
tick-square Process/Workflow Automation
tick-square Interaction Tracking
tick-square Feedback Management
tick-square Employee Management
tick-square Surveys & Feedback
tick-square Archiving & Retention
tick-square Single Sign On
tick-square Multiple User Accounts
tick-square Email Templates
tick-square Customizable Templates
tick-square Real Time Monitoring
tick-square Workflow Configuration
tick-square Tagging
tick-square Real Time Notifications
tick-square Prioritization
tick-square Chat/Messaging
tick-square Customizable Fields
tick-square Collaboration Tools
tick-square Search/Filter
tick-square Performance Metrics
tick-square Email Management
tick-square Document Management
tick-square Customizable Reports
tick-square Customer History
tick-square Contact Database
tick-square Reporting & Statistics
tick-square Real Time Reporting
tick-square Mobile Access
tick-square Document Storage
tick-square Customer Database
tick-square Contact Management
tick-square Alerts/Notifications
tick-square Access Controls/Permissions
tick-square Self Service Portal
tick-square Reporting/Analytics
tick-square Live Chat
tick-square Knowledge Management
tick-square API

Share your opinion about the software, leave a review and help make it even better!

Help Scout Tags

customer-service ticketing email-management helpdesk

Suggest Changes

() out of 5

Your Feedback

Select a rating
Please select a rating

Your vote has been counted.

Do you have experience using this software?