软件
我们整理了一个包含207个免费和付费的Zendesk Suite替代方案的列表。主要竞争对手包括：Spocket， VWO Data360。除了这些之外，用户还会将Zendesk Suite与VWO Insights - Mobile App， VWO Engage (PushCrew)， Softr进行比较。此外，您还可以在这里查看其他类似的选项：呼叫和联络中心软件， 通话录音软件。
我们整理了一个包含207个免费和付费的Zendesk Suite替代方案的列表。主要竞争对手包括：Spocket， VWO Data360。除了这些之外，用户还会将Zendesk Suite与VWO Insights - Mobile App， VWO Engage (PushCrew)， Softr进行比较。此外，您还可以在这里查看其他类似的选项：呼叫和联络中心软件， 通话录音软件。
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VWO Data360：先进的数据分析和优化平台。从网络分析、客户关系管理及更多方面获取洞察力。 使用 ML/AI 进行自动测试，以改进数字产品，为明智决策提供强大的报告和数据可视化。
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移动应用程序的 VWO Insights 提供实时网站流量数据、A/B 实验更新和详细分析。您可以在智能手机或平板电脑上监控指标、接收实验通知、分析结果并方便地访问重要报告。通过会话记录和热图深入了解用户行为，从而优化移动应用程序。
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VWO Engage 可通过有针对性的通知提高用户参与度。该工具可创建个性化信息，如促销、购物车提醒和订阅请求，由用户在网站上的操作触发。
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VWO Personalize 通过强大的个性化引擎为高转化率网站提供支持。利用访客数据（如设备、浏览行为和第三方洞察）定制特定的营销活动。通过结合浏览器属性、参与数据和第三方 API 的综合数据湖，大规模打造个性化体验。
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ZoomInfo Chat 是一个基于人际互动的 B2B 会话营销平台，可加速销售团队的联系。即时提醒会通知团队新访客和老访客，从而提高与潜在客户安排有价值会议的可能性。
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Web-Based
该套件包括 Zendesk Support、Zendesk Chat、Zendesk Guide、Zendesk Talk、Zendesk Explore 等组件。
Third Party Integrations
Activity Dashboard
Task Management
Workflow Management
Win/Loss Analysis
Voice Customization
Text Editing
Social Media Integration
Service Reporting
Service Catalog
Routing
Recurring Issues
Procurement Management
Problem Management
Predictive Dialer
Predictive Analytics
Offline Form
Multiple Scripts
Multi-Language
Issue Scheduling
Incident Management
Group Management
Full Text Search
File Sharing
Email Tracking
Drag & Drop
Data Import/Export
Dashboard
Customizable Branding
Customer Support
Corrective and Preventive Actions (CAPA)
Contract/License Management
Cataloging/Categorization
Canned Responses
Call Recording
CMDB
Auto-Responders
Account Management
On-Demand Communications
Churn Management
Revenue Management
Issue Auditing
Decision Support
Online Forums
Customer Experience Management
Geotargeting
Quality Assurance
Content Creation
Screen Sharing
Outbound Call Center
Inbound Call Center
Computer Telephony Integration
Call Scripting
Call Reporting
Call Logging
Call Center Management
Automatic Call Distribution
Survey/Poll Management
On-Demand Recording
Interactive Content
Caller ID
Call Monitoring
Voice Mail
Service Level Agreement (SLA) Management
Customer Complaint Tracking
Video Support
Support Ticket Tracking
Queue Management
Macros/Templated Responses
Help Desk Management
Automated Routing
Usage Tracking/Analytics
Customer Management
Text Analysis
Issue Tracking
SSL Security
Virtual Assistant
Transfers/Routing
Customer Service Analytics
Support Ticket Management
Alerts/Escalation
Capacity Management
Social Media Monitoring
Multi-Channel Communication
For iPad Devices
For Insurance Industry
Customer Engagement
Appointment Management
Negative Feedback Management
Multi-Channel Data Collection
For Startups
Customer Social Profiles
Web-based Deployment
Issue Management
Configurable Workflow
Lead Management
Sales Pipeline Management
Availability Management
Discussions/Forums
Knowledge Base Management
Content Management
Event Triggered Actions
Widgets
Transcripts/Chat History
SMS Messaging
Real-Time Chat
Batch Communications
Real-time Consumer-facing Chat
Proactive Chat
Personalization
Communication Management
Campaign Management
Interaction Tracking
Feedback Management
Surveys & Feedback
Configuration Management
Archiving & Retention
Single Sign On
Multiple User Accounts
Email Templates
Customizable Templates
Real Time Data
Trend Analysis
Real Time Monitoring
Real Time Analytics
Change Management
API
Workflow Configuration
Tagging
Rules-Based Workflow
Real Time Updates
Real Time Notifications
Collaboration Tools
Prioritization
Forms Management
Customizable Forms
Commenting/Notes
Chat/Messaging
Assignment Management
Role-Based Permissions
Customizable Fields
Search/Filter
Performance Metrics
Email Management
Customizable Reports
Customer History
Case Management
Template Management
Reporting & Statistics
Project Management
Multi-Channel Management
Mobile Access
Document Storage
Customer Database
Contact Management
Client Management
Alerts/Notifications
Asset Tracking
Activity Tracking
Self Service Portal
Reporting/Analytics
Filtering
Live Chat
Release Management
Call Routing
Client Portal
Audit Trail
Customer Segmentation
CRM
Text to Speech
Onboarding
Gamification
Knowledge Management
Progressive Dialer
Phone Key Input
Manual Dialer
Blended Call Center
VoIP Connection
IVR/Voice Recognition
Health Score
Complaint Monitoring
Account Alerts
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