170个 LiveAgent 替代品和类似软件在2024年

VWO Engage (PushCrew)

Subscription

Try for free

VWO Engage 可通过有针对性的通知提高用户参与度。该工具可创建个性化信息，如促销、购物车提醒和订阅请求，由用户在网站上的操作触发。

Softr

Free Free Trial Subscription

Try for free

Softr 是一个无需代码即可创建网站和网络应用程序的平台。它为快速创建网站、在线商店、借贷、博客和其他在线项目提供了工具。

monday.com

Free Free Trial Subscription

这是一个基于云的多功能平台，可优化项目管理和团队协作。它可提高软件开发、市场营销、销售 CRM、人力资源等领域的工作效率，实现无缝任务跟踪、截止日期管理和分析，从而提高项目绩效。

ZoomInfo SalesOS

Free Trial

这款 B2B 销售潜在客户挖掘软件可识别您的理想客户档案并精确定位准备购买的潜在客户，从而加快销售管道和创收速度。使用 ZoomInfo SalesOS 提升您的销售战略。

ZoomInfo Chat

Subscription

ZoomInfo Chat 是一个基于人际互动的 B2B 会话营销平台，可加速销售团队的联系。即时提醒会通知团队新访客和老访客，从而提高与潜在客户安排有价值会议的可能性。

Gorgias

Free Trial Subscription

官方网站

Gorgias 为在线零售商优化客户服务。这个以电子商务为重点的服务台通过单一平台提供无缝的多渠道支持。通过自动回复常见问题提高效率。

199

Jira

Free Free Trial Subscription

Jira 是一个项目管理和问题跟踪系统，为软件开发团队提供了任务组织、进度跟踪和客户反馈管理等强大功能。

148

HelpCrunch

适用于小型企业和初创企业的实时聊天软件。

113

UseResponse

收集反馈并通过有效的自助解决方案为客户提供支持

100

Userlike

Free Trial Subscription

Userlike 是一个客户消息平台，能让企业与网站游客和客户实时聊天。它通过各种渠道提供无缝交流体验，包括即时聊天、聊天机器人、WhatsApp、Facebook Messenger、Threema、短信或 Telegram。

LiveAgent

Subscription

Free Trial

Free

访问网站

Facebook

LiveAgent 平台

Windows

Web-Based

Linux

iPad

Android

iPhone

LiveAgent 概览

LiveAgent Helpdesk是一个多渠道客户支持解决方案，可帮助您通过语音，电子邮件，实时聊天，Facebook，Twitter和联系表格为客户提供服务。简单而强大的界面：从一个地方回答邮件，聊天，电话，Facebook帖子和私人消息，并监视提及您的品牌或重要关键字的推文。

LiveAgent 特点

Workflow Management

Website Integration

WYSIWYG Editor

Voice Customization

VoIP

Third Party Integrations

Text Editing

Social Media Integration

Routing

Recording

Procurement Management

Offline Form

Multiple Scripts

Multi-Language

Incident Management

Full Text Search

File Transfer

File Sharing

File Management

Email Tracking

Email Monitoring

Drag & Drop

Data Import/Export

Dashboard

Customizable Branding

Customer Support

Corrective and Preventive Actions (CAPA)

Cataloging/Categorization

Canned Responses

Call Recording

Call Center Integration

CMDB

Auto-Responders

Analytics

Agent Interface

Account Management

Decision Support

Online Forums

Email Alerts

Video Chat

Customer Experience Management

Geotargeting

Quality Assurance

Screen Sharing

Outbound Call Center

Inbound Call Center

Computer Telephony Integration

Call Scripting

Call Reporting

Call Logging

Call Center Management

Automatic Call Distribution

Survey/Poll Management

On-Demand Recording

Two-Way Audio & Video

Caller ID

Call Monitoring

Voice Mail

Service Level Agreement (SLA) Management

Email Distribution

Customer Complaint Tracking

Video Support

Employee Activity Monitoring

Support Ticket Tracking

Queue Management

Macros/Templated Responses

Help Desk Management

Customer Communication

Automated Routing

Usage Tracking/Analytics

Customer Management

Issue Tracking

SSL Security

Transfers/Routing

Customer Service Analytics

Support Ticket Management

Alerts/Escalation

Performance Management

Social Media Monitoring

Multi-Channel Communication

Customer Engagement

Appointment Management

Negative Feedback Management

Multi-Channel Data Collection

For Startups

Customer Social Profiles

Issue Management

Configurable Workflow

Lead Management

Discussions/Forums

Knowledge Base Management

Content Management

Event Triggered Actions

Widgets

Transcripts/Chat History

Real-Time Chat

Inbox Management

Batch Communications

Real-time Consumer-facing Chat

Proactive Chat

Personalization

Communication Management

Campaign Management

Interaction Tracking

Feedback Management

Surveys & Feedback

Archiving & Retention

Single Sign On

Multiple User Accounts

Email Templates

Customizable Templates

Callback Scheduling

Real Time Data

Real Time Monitoring

Real Time Analytics

Quality Management

Change Management

API

Workflow Configuration

Tagging

Rules-Based Workflow

Real Time Updates

Real Time Notifications

Prioritization

Forms Management

Customizable Forms

Commenting/Notes

Chat/Messaging

Assignment Management

Task Progress Tracking

Role-Based Permissions

Customizable Fields

Collaboration Tools

Search/Filter

Progress Tracking

Performance Metrics

Monitoring

Email Management

Customizable Reports

Customer History

Contact Database

Case Management

Activity Dashboard

Template Management

Reporting & Statistics

Remote Access/Control

Real Time Reporting

Multi-Channel Management

Mobile Access

Document Storage

Customer Database

Contact Management

Client Management

Alerts/Notifications

Activity Tracking

Self Service Portal

Reporting/Analytics

Access Controls/Permissions

Video Conferencing

Live Chat

Call Routing

Client Portal

Audit Trail

Customer Segmentation

Call Transfer

CRM

Text to Speech

Onboarding

Remote Support

Task Management

Gamification

Knowledge Management

Softphone

Phone Key Input

Manual Dialer

Blended Call Center

VoIP Connection

IVR/Voice Recognition

Shared Inboxes

LiveAgent 标签

live-support live-help customer-service live-chat ticketing helpdesk

LiveAgent 替代品

LiveAgent

LiveAgent 平台

LiveAgent 视频和截图

LiveAgent 概览

LiveAgent 特点

最佳LiveAgent替代方案

LiveAgent 类别

LiveAgent 标签