Software
We've compiled a list of 24 free and paid alternatives to ngDesk. The primary competitors include HelpCrunch, SupportBee. In addition to these, users also draw comparisons between ngDesk and tawk.to, Respond.io, Gorgias. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 24 free and paid alternatives to ngDesk. The primary competitors include HelpCrunch, SupportBee. In addition to these, users also draw comparisons between ngDesk and tawk.to, Respond.io, Gorgias. Also you can look at other similar options here: Business and Commerce Tools.
tawk.to is a free live chat software that enables real-time communication between businesses and website visitors. It supports chat monitoring, messaging, and automated triggers. Ideal for improving customer support and engagement without extra cost.
Respond.io is an AI-powered customer conversation management software that captures leads and automates chats across WhatsApp, email, and social media. It enables direct communication with customers through various channels, ensuring secure and stab…
Gorgias optimizes customer service for online retailers. This e-commerce-focused help desk provides seamless, multi-channel support through a single platform. Increased efficiency through automated responses to common questions.
Reputation, an Online Reputation Management platform, transforms consumer feedback into actionable insights for businesses. Analyzing vast feedback data from acquisition to loyalty, it enhances customer experience, operations, and more.
Crisp provides multichannel customer messaging platform. Combines live chat, chatbots, CRM, and knowledge base for sales and support teams. Integrates email, social media, and mobile chat in one inbox.
osTicket is an open-source help desk software that centralizes support requests from email, web forms, and APIs into one dashboard. It offers ticket management, automated responses, SLA tracking, and collaboration tools to streamline customer suppor…
iPhone
Android
Web-Based
Workflow Management
Third Party Integrations
Social Media Integration
Offline Form
File Sharing
Customizable Branding
Canned Responses
Auto-Responders
Service Level Agreement (SLA) Management
Macros/Templated Responses
Automated Routing
Transfers/Routing
Support Ticket Management
Alerts/Escalation
Multi-Channel Communication
Knowledge Base Management
Transcripts/Chat History
Real-Time Chat
Real-time Consumer-facing Chat
Proactive Chat
Interaction Tracking
Surveys & Feedback
Engagement Tracking
Single Sign On
Multiple User Accounts
Workflow Configuration
Chat/Messaging
Customizable Fields
Collaboration Tools
Search/Filter
Email Management
Activity Dashboard
Mobile Access
Document Storage
Self Service Portal
Reporting/Analytics
Live Chat
IT Asset Management
CRM
API
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