Software
We've compiled a list of 26 free and paid alternatives to HelpShift. The primary competitors include HelpCrunch, SupportBee. In addition to these, users also draw comparisons between HelpShift and UseResponse, Teamwork Desk, Whatfix. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 26 free and paid alternatives to HelpShift. The primary competitors include HelpCrunch, SupportBee. In addition to these, users also draw comparisons between HelpShift and UseResponse, Teamwork Desk, Whatfix. Also you can look at other similar options here: Business and Commerce Tools.
Streamline customer queries with integrated ticketing system. Efficiently manage requests, track, report, and bill - all in one place.
Whatfix is equipped with advanced analytics capabilities, empowering employees with contextual user experiences, step-by-step guidance, self-help support, and analytics that track user behavior, providing a comprehensive understanding of digital ado…
A user-friendly platform for handling all customer requests. Help Scout simplifies teamwork in mailboxes (e.g. support@, info@), live chat, help centers, etc. Manage all conversations effortlessly, with automation and collaboration features for fast…
Viewabo is a visual support platform for customer experience teams, enabling real-time issue resolution via smartphone camera sharing. It facilitates screen sharing, video pausing for detailed inspection, and session recording for training purposes,…
Supportbench is a comprehensive customer support management platform designed to streamline customer service operations. It offers a robust ticketing system for efficient issue tracking, a knowledge base for quick access to FAQs and documentation, l…
Linux
Mac
iPad
iPhone
Windows
Android
Web-Based
Workflow Management
Third Party Integrations
Social Media Integration
Offline Form
Multi-Language
Full Text Search
File Sharing
Data Import/Export
Customizable Branding
Canned Responses
Call Recording
Auto-Responders
Customer Experience Management
Geotargeting
Call Center Management
Offline Access
Service Level Agreement (SLA) Management
Queue Management
Macros/Templated Responses
Help Desk Management
Automated Routing
SSL Security
Virtual Assistant
Transfers/Routing
Customer Service Analytics
Chatbot
Support Ticket Management
Alerts/Escalation
Sentiment Analysis
Multi-Channel Communication
Knowledge Base Management
Event Triggered Actions
Widgets
Transcripts/Chat History
Real-Time Chat
Inbox Management
Real-time Consumer-facing Chat
Proactive Chat
Campaign Management
Interaction Tracking
Feedback Management
Employee Management
Surveys & Feedback
Single Sign On
Multiple User Accounts
Email Templates
Customizable Templates
Visual Analytics
Real Time Data
Workflow Configuration
Tagging
Real Time Updates
Real Time Notifications
Prioritization
Customizable Forms
Chat/Messaging
Customizable Fields
Collaboration Tools
Search/Filter
Performance Metrics
Email Management
Customizable Reports
Customer History
Activity Dashboard
Reporting & Statistics
Remote Access/Control
Multi-Channel Management
Mobile Access
Document Storage
Customer Database
Alerts/Notifications
Activity Tracking
Access Controls/Permissions
Self Service Portal
Reporting/Analytics
Live Chat
Call Routing
Client Portal
Customer Segmentation
CRM
API
Screen Sharing
Crowdin
AppFollow
Constant Contact
Mailchimp
Gmail
Google Calendar
Salesforce Service Cloud
Playvox
MaestroQA
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