Software
We've compiled a list of 150 free and paid alternatives to Vision Helpdesk. The primary competitors include HelpCrunch, SupportBee. In addition to these, users also draw comparisons between Vision Helpdesk and UseResponse, tawk.to, Get Satisfaction. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 150 free and paid alternatives to Vision Helpdesk. The primary competitors include HelpCrunch, SupportBee. In addition to these, users also draw comparisons between Vision Helpdesk and UseResponse, tawk.to, Get Satisfaction. Also you can look at other similar options here: Business and Commerce Tools.
Gather feedback and support customers with effective self-service solution
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Atera provides an all-in-one MSP platform: Remote Monitoring, Service Desk, CRM, Cloud services and...
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.
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Vision Helpdesk offers Help Desk, Satellite Desk and Service Desk, Trusted by 8000+ companies...
Vision Helpdesk offers Help Desk, Satellite Desk and Service Desk, Trusted by 8000+ companies...
Linux
Mac
iPad
iPhone
Android
Web-Based
Windows
Vision Helpdesk offers customer support software for every size business -
1) Help Desk (Multi Channel Help Desk)
Vision Helpdesk offers a powerful all in one multi channel ticket management software that allows you to centralize all your customer conversations via e-mail, web portal, twitter, facebook, phone and chat.
2) Satellite Desk (Multi Company Help Desk)
Manage customer support or IT service desk functionality for organizations having multiple companies, brands or products at one place with single centralized portal and each company or brand having its own branded client portal.
3) Service Desk (ITIL / ITSM Desk)
Service desk includes CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.
Workflow Management
Third Party Integrations
Social Media Integration
Service Catalog
Recurring Issues
Problem Management
Offline Form
Issue Scheduling
Incident Management
File Sharing
Drag & Drop
Dashboard
Customizable Branding
Contract/License Management
Canned Responses
CMDB
Auto-Responders
Issue Auditing
Geotargeting
Call Center Management
Scheduled/Automated Reports
Service Level Agreement (SLA) Management
Support Ticket Tracking
Queue Management
Macros/Templated Responses
Help Desk Management
Automated Routing
Issue Tracking
SSL Security
Virtual Assistant
Transfers/Routing
Support Ticket Management
Alerts/Escalation
Multi-Channel Communication
Issue Management
Configurable Workflow
Knowledge Base Management
Widgets
Transcripts/Chat History
Real-Time Chat
Real-time Consumer-facing Chat
Proactive Chat
Interaction Tracking
Surveys & Feedback
Configuration Management
Single Sign On
Email Templates
Customizable Templates
Change Management
Workflow Configuration
Tagging
Rules-Based Workflow
Real Time Notifications
Prioritization
Customizable Forms
Commenting/Notes
Chat/Messaging
Assignment Management
Task Progress Tracking
Role-Based Permissions
Customizable Fields
Collaboration Tools
Search/Filter
Performance Metrics
Monitoring
Email Management
Customizable Reports
Customer History
Approval Process Control
Activity Dashboard
Reporting & Statistics
Real Time Reporting
Project Management
Mobile Access
Document Storage
Customer Database
Contact Management
Calendar Management
Asset Tracking
Alerts/Notifications
Activity Tracking
Access Controls/Permissions
Self Service Portal
Reporting/Analytics
Live Chat
Release Management
Asset Lifecycle Management
IT Asset Management
Task Management
API
Slack
Redmine
Jira
Gmail
Mailchimp
WordPress
Zapier
WHMCS
Twilio
Shopify
Drupal
GoTo Meeting
SugarCRM
LiveChat
vBulletin
ClickDesk
PayPal
FreshBooks
Joomla
Userlike
Comm100 Live Chat
Aircall
Zoho SalesIQ
Google Workspace
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