Software
We've compiled a list of 113 free and paid alternatives to Directly. The primary competitors include SupportBee, UserVoice. In addition to these, users also draw comparisons between Directly and Freshdesk, LiveAgent, InvGate Service Desk. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 113 free and paid alternatives to Directly. The primary competitors include SupportBee, UserVoice. In addition to these, users also draw comparisons between Directly and Freshdesk, LiveAgent, InvGate Service Desk. Also you can look at other similar options here: Business and Commerce Tools.
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Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
72
LiveAgent is a software for providing customer support and keeping records of calls in team structures. It simplifies the process of processing customer questions and ensures effective information exchange within the team.
71
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.
68
Get Satisfaction is a community platform that helps companies create engaging customer experiences...
67
Deskpro is a robust help desk software for enterprises. Centralized ticket registration, multichannel support (email, chat, social media), self-service knowledge base, automation, reporting, integrations and customization help increase customer sati…
66
Zendesk Suite is an integrated customer service platform that includes a variety of tools for interacting with customers, providing support, and managing customer relationships.
65
Supportbench is a comprehensive customer support management platform designed to streamline customer service operations. It offers a robust ticketing system for efficient issue tracking, a knowledge base for quick access to FAQs and documentation, l…
63
Zoho Desk allows organizations to effectively interact with customers, track requests, manage workflows, and provide support through various channels such as email, chat, and phone.
8
Launch and train virtual agents that double your automation rate with AI expertise
Launch and train virtual agents that double your automation rate with AI expertise
Web-Based
On-demand customer service apps for fast-growing companies.
Directly makes it easy to get fast, personal attention from experts who know the industry and company you’re dealing with inside and out.
Directly’s community of experts sign up and work independently in their own free time. They earn rewards and reputation, and can cash out their rewards or donate them to one of the non-profit causes we support. Directly is free, with paid options for advanced targeting and better, faster help.
Since December 2011, thousands of Directly experts who know dozens of companies have helped over 20,000 customers with a 99 percent response rate and an average response time less than 15 minutes.
Directly is an independent community of experts and is not sponsored by any big company, although companies can informally encourage team members to sign up and help customers.
Directly is backed by True Ventures and prominent angels including Esther Dyson and is based in San Francisco.
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