Software
We've compiled a list of 131 free and paid alternatives to SupportPal. The primary competitors include HelpCrunch, UseResponse. In addition to these, users also draw comparisons between SupportPal and SupportBee, Get Satisfaction, InvGate Service Desk. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 131 free and paid alternatives to SupportPal. The primary competitors include HelpCrunch, UseResponse. In addition to these, users also draw comparisons between SupportPal and SupportBee, Get Satisfaction, InvGate Service Desk. Also you can look at other similar options here: Business and Commerce Tools.
Get Satisfaction is a community platform that helps companies create engaging customer experiences...
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.
Atera provides an all-in-one MSP platform: Remote Monitoring, Service Desk, CRM, Cloud services and...
UserEcho gives you the opportunity to create a modern Community to support customers in a few...
Smart self-hosted customer support help desk software.
Smart self-hosted customer support help desk software.
Web-Based
SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and more.
SupportPal has organisations, allowing multiple users from the same company to open and view tickets on behalf of others. There is also a strong focus on customer feedback, with the option to create customisable feedback forms. The frontend comes with a self-service area that lets you write content that the user can view and use without needing to contact you.
A number of useful plugins and integrations are also available, including HipChat, Slack and WHMCS.
The pricing plans contain no limits or surprises, it's competitive and is the same no matter how many operators you have, you do not need to worry about incurring more costs as you grow.
Self-hosted
On-premises software
Customer support
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