Software
We've compiled a list of 32 free and paid alternatives to SupportPal. The primary competitors include osTicket, JitBit Helpdesk. In addition to these, users also draw comparisons between SupportPal and Reamaze, HelpMaster, Helpninja. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 32 free and paid alternatives to SupportPal. The primary competitors include osTicket, JitBit Helpdesk. In addition to these, users also draw comparisons between SupportPal and Reamaze, HelpMaster, Helpninja. Also you can look at other similar options here: Business and Commerce Tools.
osTicket is an open-source help desk software that centralizes support requests from email, web forms, and APIs into one dashboard. It offers ticket management, automated responses, SLA tracking, and collaboration tools to streamline customer suppor…
Trakdesk is a fully customizable customer support software and helpdesk solution that provides you...
HelpDesk is a customer support software that manages and tracks support tickets efficiently. It centralizes customer requests from multiple channels, automates workflows, and improves team collaboration. Designed to enhance response times and custom…
Web-Based
SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and more.
SupportPal has organisations, allowing multiple users from the same company to open and view tickets on behalf of others. There is also a strong focus on customer feedback, with the option to create customisable feedback forms. The frontend comes with a self-service area that lets you write content that the user can view and use without needing to contact you.
A number of useful plugins and integrations are also available, including HipChat, Slack and WHMCS.
The pricing plans contain no limits or surprises, it's competitive and is the same no matter how many operators you have, you do not need to worry about incurring more costs as you grow.
Self-hosted
On-premises software
Customer support
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