Software
We've compiled a list of 26 free and paid alternatives to Richmond ServiceDesk. The primary competitors include JitBit Helpdesk, Trellis Desk. In addition to these, users also draw comparisons between Richmond ServiceDesk and ((OTRS)) Community Edition, Trakdesk, Bpm'online service. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 26 free and paid alternatives to Richmond ServiceDesk. The primary competitors include JitBit Helpdesk, Trellis Desk. In addition to these, users also draw comparisons between Richmond ServiceDesk and ((OTRS)) Community Edition, Trakdesk, Bpm'online service. Also you can look at other similar options here: Business and Commerce Tools.
((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process...
Trakdesk is a fully customizable customer support software and helpdesk solution that provides you...
Best Support System,best by name, best by nature, best by features, it’s is self-hosted support...
The all in one solution: live chat with engage customers, auto responds, SMS service, departments...
Web-based help desk and service management solution providing automated email ticketing, Incident...
Web-based help desk and service management solution providing automated email ticketing, Incident...
Windows
Deliver cost-effective IT support and Service Management using Richmond ServiceDesk: a feature rich, browser-based, full service desk solution incorporating the latest web technologies.
- Automate ticket logging via monitored email addresses and respond to users directly within the service desk.
- Allow users access to the Customer Service Portal, where they can log new incidents or RFCs, check the status of their existing incidents / RFCs, or help themselves with knowledge articles.
- Manage your Assets through the integrated CMDB: manage contract dates, import your domain users and computers from Active Directory, track equipment loans, and relationships to services.
- Track SLAs and report on performance statistics. Save your favourite reporting criteria and have the results delivered direct to your inbox as a PDF or XLS file on a scheduled basis.
Incident management
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