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Home arrow-right ... arrow-right Business and Commerce Tools arrow-right Paldesk

We've compiled a list of 6 free and paid alternatives to Paldesk. The primary competitors include Sparrow, HelpMaster. In addition to these, users also draw comparisons between Paldesk and HelpDesk, eStreamDesk, ngDesk. Also you can look at other similar options here: Business and Commerce Tools.


Sparrow
Subscription Free Free Trial

HelpDesk is a customer support software that manages and tracks support tickets efficiently. It centralizes customer requests from multiple channels, automates workflows, and improves team collaboration. Designed to enhance response times and custom…

ngDesk
Free Subscription Free Trial

Paldesk Platforms

iPhone iPhone
Mac Mac
iPad iPad
Android Android
Web-Based Web-Based
Windows Windows

Paldesk Video and Screenshots

Paldesk Overview

Provide faster, friendlier customer support with Paldesk live chat software. Increase online conversions and reduce customer support response times with modern, customizable live-chat messenger for websites. Built on top of a robust customer help desk and ticketing software, Paldesk integrates with your most popular customer communication channels. Consolidate inbound inquiries from website chat, email, social networks and answer them from one convenient dashboard.

Paldesk integrates with the following platforms:

• Email
• Facebook
• Twitter
• Wordpress
• Drupal
• Magento
• Joomla
• Prestashop
• Slack
• Viber
• Zapier
• Hubspot

Key benefits to using Paldesk Live Chat:

• Immediate Access to Help – Paldesk Live Chat offers visitors instant access to a customer support agent and a real-time conversation, improving the customer experience and speeding up resolution time
• Personalized Experience – Everyone appreciates being noticed as an individual. Used as a marketing tool, Paldesk Live Chat offers new opportunities to push out targeted incentives and offers
• Easy to Find & Use – Live Chat is like texting with a friend. Thanks to our intuitive and user-friendly Paldesk Live Chat interface, customers are now inclined to share exactly what they are looking for or what questions they might have
• Convenient – Paldesk Live Chat helps website visitors skip 'on-hold' music for good and take back their valuable time. They can either initiate the chat session on their own or be prompted by a pop-up from an agent
• Customizable - Personalize your live chat widget to fit your brand's visual identity and needs.

Paldesk Features

tick-square Third Party Integrations
tick-square Social Media Integration
tick-square File Sharing
tick-square Customizable Branding
tick-square Canned Responses
tick-square Auto-Responders
tick-square Queue Management
tick-square Macros/Templated Responses
tick-square Help Desk Management
tick-square Automated Routing
tick-square Virtual Assistant
tick-square Transfers/Routing
tick-square Support Ticket Management
tick-square Alerts/Escalation
tick-square Multi-Channel Communication
tick-square Knowledge Base Management
tick-square Event Triggered Actions
tick-square Widgets
tick-square Transcripts/Chat History
tick-square Real-Time Chat
tick-square Real-time Consumer-facing Chat
tick-square Proactive Chat
tick-square Interaction Tracking
tick-square Surveys & Feedback
tick-square Customizable Templates
tick-square Prioritization
tick-square Chat/Messaging
tick-square Monitoring
tick-square Email Management
tick-square Customer History
tick-square Activity Dashboard
tick-square Reporting & Statistics
tick-square Mobile Access
tick-square Document Storage
tick-square Customer Database
tick-square Alerts/Notifications
tick-square Reporting/Analytics
tick-square Live Chat
tick-square CRM
tick-square API

Top Paldesk Alternatives

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Paldesk Tags

communications-software helpdesk

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