Software
We've compiled a list of 6 free and paid alternatives to Paldesk. The primary competitors include Sparrow, HelpMaster. In addition to these, users also draw comparisons between Paldesk and HelpDesk, eStreamDesk, ngDesk. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 6 free and paid alternatives to Paldesk. The primary competitors include Sparrow, HelpMaster. In addition to these, users also draw comparisons between Paldesk and HelpDesk, eStreamDesk, ngDesk. Also you can look at other similar options here: Business and Commerce Tools.
HelpDesk is a customer support software that manages and tracks support tickets efficiently. It centralizes customer requests from multiple channels, automates workflows, and improves team collaboration. Designed to enhance response times and custom…
iPhone
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iPad
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Web-Based
Windows
Provide faster, friendlier customer support with Paldesk live chat software. Increase online conversions and reduce customer support response times with modern, customizable live-chat messenger for websites. Built on top of a robust customer help desk and ticketing software, Paldesk integrates with your most popular customer communication channels. Consolidate inbound inquiries from website chat, email, social networks and answer them from one convenient dashboard.
Paldesk integrates with the following platforms:
• Email
• Facebook
• Twitter
• Wordpress
• Drupal
• Magento
• Joomla
• Prestashop
• Slack
• Viber
• Zapier
• Hubspot
Key benefits to using Paldesk Live Chat:
• Immediate Access to Help – Paldesk Live Chat offers visitors instant access to a customer support agent and a real-time conversation, improving the customer experience and speeding up resolution time
• Personalized Experience – Everyone appreciates being noticed as an individual. Used as a marketing tool, Paldesk Live Chat offers new opportunities to push out targeted incentives and offers
• Easy to Find & Use – Live Chat is like texting with a friend. Thanks to our intuitive and user-friendly Paldesk Live Chat interface, customers are now inclined to share exactly what they are looking for or what questions they might have
• Convenient – Paldesk Live Chat helps website visitors skip 'on-hold' music for good and take back their valuable time. They can either initiate the chat session on their own or be prompted by a pop-up from an agent
• Customizable - Personalize your live chat widget to fit your brand's visual identity and needs.
Third Party Integrations
Social Media Integration
File Sharing
Customizable Branding
Canned Responses
Auto-Responders
Queue Management
Macros/Templated Responses
Help Desk Management
Automated Routing
Virtual Assistant
Transfers/Routing
Support Ticket Management
Alerts/Escalation
Multi-Channel Communication
Knowledge Base Management
Event Triggered Actions
Widgets
Transcripts/Chat History
Real-Time Chat
Real-time Consumer-facing Chat
Proactive Chat
Interaction Tracking
Surveys & Feedback
Customizable Templates
Prioritization
Chat/Messaging
Monitoring
Email Management
Customer History
Activity Dashboard
Reporting & Statistics
Mobile Access
Document Storage
Customer Database
Alerts/Notifications
Reporting/Analytics
Live Chat
CRM
API
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