Software
We've compiled a list of 81 free and paid alternatives to OTRS. The primary competitors include SupportBee, OutSystems. In addition to these, users also draw comparisons between OTRS and Whatfix, TextUs, Spiceworks Help Desk. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 81 free and paid alternatives to OTRS. The primary competitors include SupportBee, OutSystems. In addition to these, users also draw comparisons between OTRS and Whatfix, TextUs, Spiceworks Help Desk. Also you can look at other similar options here: Business and Commerce Tools.
OutSystems Platform is a robust low-code app dev platform facilitating rapid creation, deployment, and management of business apps across mobile, web, and desktop.
Whatfix is equipped with advanced analytics capabilities, empowering employees with contextual user experiences, step-by-step guidance, self-help support, and analytics that track user behavior, providing a comprehensive understanding of digital ado…
TextUs is a sophisticated business text messaging platform, enabling efficient customer communication via SMS. With automation, templates, and interaction analytics, businesses can streamline messaging for modern, effective engagement. Ideal for mai…
Zendesk Suite is an integrated customer service platform that includes a variety of tools for interacting with customers, providing support, and managing customer relationships.
Aisera is an AI-powered platform designed for enterprises, offering ChatGPT and AI search capabilities. It streamlines workflows across IT, HR, customer support, sales, and operations through tools such as AiseraGPT, AI Copilot, and AI Search. Addit…
Salesforce Platform, a cloud-based solution, provides companies with versatile application development, process automation and robust data management capabilities. From standard CRM applications to customized business solutions, it offers flexibilit…
Streamline customer queries with integrated ticketing system. Efficiently manage requests, track, report, and bill - all in one place.
Yodiz: Agile project management software for efficient team planning, collaboration, and delivery tracking. Streamline resources, prioritize requirements, and integrate with your workflow for improved customer support and decision-making. In additio…
OTRS is a leading cloud-based ticketing and process automation solution.
OTRS is a leading cloud-based ticketing and process automation solution.
Linux
Web-Based
Windows
OTRS is a leading cloud-based ticketing and process automation solution. It is used by service teams: IT, customer service, information security, corporate security, etc.
The fully-managed solution means that your service management team is up-and-running quickly. It is completely customizable to your organization's needs, but some of our frequently requested features include:
? ITIL processes (We're a SERVIEW CERTIFIEDTOOL.)
? CMDB
? Tickets, queues, and access control
? Reporting and SLAs
? Workflows and automation
? Knowledge base
? Chat and channel integration
? Third-party integration
? Dynamic fields
For customers seeking corporate security or ISMS solutions, OTRS AG also offers STORM and CONTROL. These solutions use OTRS as their foundation, but incorporate specialized features to boost operational excellence in these areas, respectively.
Service Level Management
Incident management
First person view
Helpdesk ticketing
Workflow Automation
Web-Based
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