Software
We've compiled a list of 100 free and paid alternatives to OTRS. The primary competitors include Viewabo, Lucidchart. In addition to these, users also draw comparisons between OTRS and Box, Zapier, HelpCrunch. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 100 free and paid alternatives to OTRS. The primary competitors include Viewabo, Lucidchart. In addition to these, users also draw comparisons between OTRS and Box, Zapier, HelpCrunch. Also you can look at other similar options here: Business and Commerce Tools.
Viewabo offers remote visual support, allowing you to see customer issues through their smartphone cameras. Say goodbye to lengthy email exchanges or phone calls. With Viewabo, assist customers in real-time, saving time and resources.
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Help desk software features that work for IT
Cameyo is a free, open-architecture application virtualization product.
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.
Atera provides an all-in-one MSP platform: Remote Monitoring, Service Desk, CRM, Cloud services and...
OTRS is a leading cloud-based ticketing and process automation solution.
OTRS is a leading cloud-based ticketing and process automation solution.
Linux
iPad
iPhone
Android
Web-Based
Windows
OTRS is a leading cloud-based ticketing and process automation solution. It is used by service teams: IT, customer service, information security, corporate security, etc.
The fully-managed solution means that your service management team is up-and-running quickly. It is completely customizable to your organization's needs, but some of our frequently requested features include:
? ITIL processes (We're a SERVIEW CERTIFIEDTOOL.)
? CMDB
? Tickets, queues, and access control
? Reporting and SLAs
? Workflows and automation
? Knowledge base
? Chat and channel integration
? Third-party integration
? Dynamic fields
For customers seeking corporate security or ISMS solutions, OTRS AG also offers STORM and CONTROL. These solutions use OTRS as their foundation, but incorporate specialized features to boost operational excellence in these areas, respectively.
Access Controls/Permissions
Third Party Integrations
Activity Dashboard
Task Management
Workflow Management
Text Editing
Social Media Integration
Service Request Management
Service Reporting
Service Catalog
Release & Deployment
Recurring Issues
Problem Management
No-Code
Issue Scheduling
Incident Management
IT Risk Management
Full Text Search
Data Import/Export
Dashboard
Customizable Branding
Customer Support
Contract/License Management
Cataloging/Categorization
CMDB
Analytics
Issue Auditing
Time Zone Tracking
Email Alerts
Scheduled/Automated Reports
Rich Text Editor
Service Level Agreement (SLA) Management
Support Ticket Tracking
Queue Management
Macros/Templated Responses
Help Desk Management
Automated Routing
Issue Tracking
SSL Security
Support Ticket Management
Alerts/Escalation
Multi-Channel Communication
Appointment Management
Dashboard Creation
Issue Management
Configurable Workflow
Availability Management
Knowledge Base Management
Widgets
SMS Messaging
Inbox Management
Communication Management
Interaction Tracking
Employee Management
Surveys & Feedback
Configuration Management
Email Templates
Customizable Templates
Real Time Data
Change Management
API
Workflow Configuration
Rules-Based Workflow
Real Time Updates
Real Time Notifications
Prioritization
Forms Management
Customizable Forms
Customizable Dashboard
Commenting/Notes
Chat/Messaging
Assignment Management
Task Progress Tracking
Role-Based Permissions
Project Time Tracking
Graphical Workflow Editor
Customizable Fields
Business Process Automation
Search/Filter
Performance Metrics
Inventory Management
Customizable Reports
Customer History
Approval Process Control
Template Management
Reporting & Statistics
Real Time Reporting
Mobile Access
Customer Database
Contact Management
Compliance Management
Calendar Management
Alerts/Notifications
Asset Tracking
Activity Tracking
Self Service Portal
Reporting/Analytics
User Management
Release Management
Client Portal
IT Asset Management
Knowledge Management
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