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Home arrow-right ... arrow-right Business and Commerce Tools arrow-right OTRS

We've compiled a list of 48 free and paid alternatives to OTRS. The primary competitors include SupportBee, Spiceworks Help Desk. In addition to these, users also draw comparisons between OTRS and Zendesk Suite, Zent.io, Enchant. Also you can look at other similar options here: Business and Commerce Tools.


Zendesk Suite
Subscription Free Trial

Zendesk Suite is an integrated customer service platform that includes a variety of tools for interacting with customers, providing support, and managing customer relationships.

Zent.io
Commercial

Zent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail.

Enchant
Commercial

Simple customer support for growing teams. It's like gmail on steroids!

Vivantio
Commercial

The most flexible, reliable, trusted IT service management software on the market.

Freshservice
Commercial

Freshservice: the one-stop cloud solution for all your IT management needs.

GLPI
Free Open Source

GLPI is the Information Resource-Manager with an additional Administration- Interface.

Trakdesk
Commercial

Trakdesk is a fully customizable customer support software and helpdesk solution that provides you...

Deskero
Commercial

With an innovative user interface, studied to offer a completly streamlined experience, Deskero...

OTRS is a leading cloud-based ticketing and process automation solution.

OTRS Video and Screenshots

OTRS Overview

OTRS is a leading cloud-based ticketing and process automation solution. It is used by service teams: IT, customer service, information security, corporate security, etc.

The fully-managed solution means that your service management team is up-and-running quickly. It is completely customizable to your organization's needs, but some of our frequently requested features include:
? ITIL processes (We're a SERVIEW CERTIFIEDTOOL.)
? CMDB
? Tickets, queues, and access control
? Reporting and SLAs
? Workflows and automation
? Knowledge base
? Chat and channel integration
? Third-party integration
? Dynamic fields

For customers seeking corporate security or ISMS solutions, OTRS AG also offers STORM and CONTROL. These solutions use OTRS as their foundation, but incorporate specialized features to boost operational excellence in these areas, respectively.

OTRS Features

tick-square Service Level Management
tick-square Incident management
tick-square First person view
tick-square Helpdesk ticketing
tick-square Workflow Automation
tick-square Web-Based

OTRS Platforms

Linux Windows Web-Based

Share your opinion about the software, leave a review and help make it even better!

OTRS Tags

service-desk-ticketing itil-software information-security itsm it-service-management cmdb customer-service ticketing helpdesk

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