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We've compiled a list of 24 free and paid alternatives to Zammad. The primary competitors include Help Scout, HelpCrunch. In addition to these, users also draw comparisons between Zammad and UseResponse, Freshdesk, LiveAgent. Also you can look at other similar options here: Development Tools.

Help Scout
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A user-friendly platform for handling all customer requests. Help Scout simplifies teamwork in mailboxes (e.g. support@, info@), live chat, help centers, etc. Manage all conversations effortlessly, with automation and collaboration features for fast…


Live chat software for small businesses and startups.


Gather feedback and support customers with effective self-service solution

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Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.

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LiveAgent is a software for providing customer support and keeping records of calls in team structures. It simplifies the process of processing customer questions and ensures effective information exchange within the team.

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osTicket is a widely-used open source support ticket system.

Zendesk Suite
Subscription Free Trial

Zendesk Suite is an integrated customer service platform that includes a variety of tools for interacting with customers, providing support, and managing customer relationships.

In March, 2018, Salesforce announced the end-of-life for in March, 2020.

Zammad is a web based open source helpdesk/customer support system with many features to manage...

Zammad Video and Screenshots

Zammad Overview

Zammad is a web based open source helpdesk/customer support system with many
features to manage customer communication via several channels like telephone,
facebook, twitter, chat and e-mails. Do you receive many e-mails and want to answer them
with a team of agents?

You're going to love Zammad!

Zammad Features

tick-square SLA
tick-square Auto responder
tick-square Email tracking
tick-square Html5
tick-square Email automation
tick-square Helpdesk ticketing
tick-square Customer support
tick-square Twitter integration
tick-square Facebook integration
tick-square Slack integration
tick-square REST API
tick-square Integrated Chat
tick-square Customizable

Zammad Platforms

Self-Hosted Linux

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Zammad Tags

html5 coffeescript rails ticketing-system ticketing customer-chat helpdesk ruby javascript

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