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We've compiled a list of 44 free and paid alternatives to Thena. The primary competitors include Apollo.io, Wrike. In addition to these, users also draw comparisons between Thena and Zotero, Mendeley, EndNote. Also you can look at other similar options here: Customer Service Software, Help Desk Software.


Apollo.io
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RocketReach
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RocketReach is a comprehensive platform that provides email lookup and contact information for professionals. It helps you find email addresses, phone numbers, and social media profiles of individuals and businesses.

Thena is a modern B2B ticketing platform designed to streamline support workflows and boost customer satisfaction. It offers AI-powered features such as smart notifications, custom fields, and SLA tracking. The platform integrates all communication channels, including messaging apps like Slack and Teams, ensuring no requests are missed and providing AI-generated responses, auto-tagging, and seamless summaries.

Thena Platforms

Mac Mac
Windows Windows
Web-Based Web-Based
Linux Linux

Thena Overview

Thena is an AI-powered customer engagement platform that helps businesses manage and optimize their B2B support operations. It consolidates customer communications from multiple channels—such as Slack, email, web chat, and Microsoft Teams—into a single interface, improving efficiency and response times. The platform leverages AI to automate ticketing, categorize inquiries, and ensure prompt resolution of customer issues, ultimately saving time and enhancing support workflows.

Key features of Thena include AI-driven ticketing, which automatically converts customer messages into actionable support tickets, and the ability to generate concise summaries and action items from customer interactions. Thena also offers automatic application of custom fields to tickets and converts them into help center articles, expanding your knowledge base. With seamless integrations to various CRM systems, Thena enhances data synchronization and helps businesses streamline customer support processes, trusted by companies like Vercel, Amplitude, and LaunchDarkly.

Thena Integrations

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