Ultimate.ai is a case automation and agent guidance tool for most common support solutions...
Ultimate.ai is a case automation and agent guidance tool for most common support solutions...
ultimate.ai Platforms
Web-Based
ultimate.ai Video and Screenshots
ultimate.ai Overview
Ultimate.ai is a case automation and agent guidance tool for the most common support tools including Salesforce, Zendesk and Freshdesk, powered by artificial intelligence. Install the Ultimate.ai app if you want: - Faster response times and AHTs - Deflect over 30% of tickets - Boost agent productivity by 25% - Automatic ticket categorization and routing - Provide 24/7 multilingual support
Join leading businesses Zalando, Finnair and Telia in instantly delivering exceptional customer experiences at scale.
* Suggest Answers Ultimate.ai learns from your historical chat data to provide answer suggestions for your agents in real time. Instantly boost agent productivity in customer service; reduce average handling times (AHT) by over 30% and scale number of agent conversations per hour by over 25%.
* Automate Cases Provide multilingual, 24/7 support for your most repetitive cases and actions. Automate processes entirely with powerful integrations to the backend systems needed to resolve the case.
* NLP Analytics Get real time analytics on what customers are asking with Ultimate.ai Dashboard. Track AI and agent performance, identify case trends and give your admins x-ray vision to tackle problems at the source before they impact more customers.
Want to see Ultimate.ai in action? Get in touch and schedule a demo - [email protected]