180个 Deskpro 替代品和类似软件在2024年

FaceUp Whistleblowing System

Free Trial Subscription

FaceUp 是一个安全、用户友好的举报平台和人力资源工具。它能让员工和学生轻松举报不法行为。这一综合系统可确保道德标准得到维护。

ZoomInfo SalesOS

Free Trial

这款 B2B 销售潜在客户挖掘软件可识别您的理想客户档案并精确定位准备购买的潜在客户，从而加快销售管道和创收速度。使用 ZoomInfo SalesOS 提升您的销售战略。

Supportbench

Free Trial Subscription

Supportbench 是一个全面的客户支持管理平台，旨在简化客户服务操作。它提供用于高效问题跟踪的强大票单系统、用于快速访问常见问题解答和文档的知识库、用于实时客户互动的即时聊天以及用于优化支持流程的强大分析功能。

ProProfs Help Desk

ProProfs帮助台票务软件可帮助代理商跟踪客户查询并及时解决。

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Support Incident Tracker

支持事件跟踪器（或SiT！

685

Slack

Free Free Trial Subscription

Slack 是无缝协作中心,提供实时消息传递、文件共享以及与应用程序集成。从任何地方高效地完成工作。

Birdeye

Subscription

BirdEye 帮助企业管理客户反馈、在线评论和社交媒体提及。它为声誉管理、客户体验和营销提供工具。BirdEye 允许您监控和回复评论、收集客户反馈并改善您的在线形象。

Freshdesk

Free Trial Subscription

Freshdesk 是一款基于云的客户服务管理和支持软件。该平台提供用于维护知识库、跟踪客户问题和请求以及自动处理请求的工具。

Genesys Cloud CX

Free Trial Subscription

Genesys Cloud CX 可提升各行各业的客户参与度。它为联络中心和客户关系管理（CRM）提供了先进的工具，可简化呼叫路由、工作流管理并增强服务流程。

LiveAgent

Free Free Trial Subscription

LiveAgent 是一款用于在团队结构中提供客户支持和保存通话记录的软件。它简化了处理客户问题的流程，并确保团队内部有效的信息交流。

Deskpro

Deskpro 平台

Linux

Mac

iPad

iPhone

Windows

Web-Based

Android

Deskpro 特点

Access Controls/Permissions

Third Party Integrations

Document Management

Activity Dashboard

Task Management

Workflow Management

Wiki

Website Integration

Web Notifications

WYSIWYG Editor

Text Editing

Social Media Integration

Problem Management

Offline Form

Multi-Language

Incident Management

Full Text Search

File Transfer

File Sharing

File Management

Drag & Drop Editor

Drag & Drop

Data Import/Export

Dashboard

Customizable Branding

Cataloging/Categorization

Canned Responses

Auto-Responders

@mentions

Decision Support

Online Forums

Mobile Interface

Email Alerts

Geotargeting

Call Center Management

Rich Text Editor

Voice Mail

Service Level Agreement (SLA) Management

Support Ticket Tracking

Queue Management

Macros/Templated Responses

Help Desk Management

Customer Communication

Automated Routing

SSL Security

SEO Management

Website Visitor Tracking

Transfers/Routing

Chatbot

Support Ticket Management

Alerts/Escalation

Multi-Channel Communication

For Insurance Industry

Appointment Management

Dashboard Creation

Configurable Workflow

Content Library

Lead Management

Sales Pipeline Management

Discussions/Forums

Knowledge Base Management

Content Management

Event Triggered Actions

Widgets

Transcripts/Chat History

SMS Messaging

Real-Time Chat

Inbox Management

Real-time Consumer-facing Chat

Proactive Chat

Mobile Alerts

Communication Management

Application Management

Interaction Tracking

Templates

Feedback Management

Employee Management

Surveys & Feedback

Engagement Tracking

Single Sign On

Multiple User Accounts

Email Templates

Customizable Templates

Pre-built Templates

Real Time Data

Real Time Monitoring

Real Time Analytics

Change Management

API

Workflow Configuration

Tagging

Real Time Notifications

Collaboration Tools

Prioritization

Customizable Forms

Commenting/Notes

Chat/Messaging

Task Progress Tracking

Role-Based Permissions

Customizable Fields

Search/Filter

Performance Metrics

Monitoring

Inventory Management

Email Management

Customizable Reports

Customer History

Contact Database

Approval Process Control

Template Management

Reporting & Statistics

Remote Access/Control

Real Time Reporting

Project Management

Mobile Access

Document Storage

Customer Database

Contact Management

Alerts/Notifications

Activity Tracking

Self Service Portal

Reporting/Analytics

User Management

Live Chat

Release Management

Call Routing

Client Portal

Customer Segmentation

IT Asset Management

Task Scheduling

CRM

Knowledge Management

Deskpro 替代品

Deskpro

Deskpro 平台

Deskpro 视频和截图

Deskpro 特点

最佳Deskpro替代方案

Deskpro 类别