Software
We've compiled a list of 112 free and paid alternatives to ProProfs Help Desk. The primary competitors include Wrike, Gorgias. In addition to these, users also draw comparisons between ProProfs Help Desk and Supportbench, Freshdesk, Genesys Cloud CX. Also you can look at other similar options here: Customer Service Software, Help Desk Software.
We've compiled a list of 112 free and paid alternatives to ProProfs Help Desk. The primary competitors include Wrike, Gorgias. In addition to these, users also draw comparisons between ProProfs Help Desk and Supportbench, Freshdesk, Genesys Cloud CX. Also you can look at other similar options here: Customer Service Software, Help Desk Software.
Dynamic work management platform fostering seamless collaboration in task handling, project planning, and document sharing. Perfect for businesses with multiple teams requiring efficient coordination. Track time and manage tasks effortlessly.
Gorgias optimizes customer service for online retailers. This e-commerce-focused help desk provides seamless, multi-channel support through a single platform. Increased efficiency through automated responses to common questions.
Supportbench is a comprehensive customer support management platform designed to streamline customer service operations. It offers a robust ticketing system for efficient issue tracking, a knowledge base for quick access to FAQs and documentation, l…
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
Genesys Cloud CX elevates customer engagement across diverse industries. Offering advanced tools for contact centers and CRM, it streamlines call routing, workflow management, and enhances service processes.
Zoho Desk allows organizations to effectively interact with customers, track requests, manage workflows, and provide support through various channels such as email, chat, and phone.
LiveAgent is a software for providing customer support and keeping records of calls in team structures. It simplifies the process of processing customer questions and ensures effective information exchange within the team.
Zendesk Suite is an integrated customer service platform that includes a variety of tools for interacting with customers, providing support, and managing customer relationships.
HubSpot Service Hub streamlines customer service with ticket management, a knowledge base, and automated responses. Consolidate data and channels for enhanced support, retention, and customer satisfaction. Elevate your service management with HubSpo…
JustCall is an AI-powered customer communication platform for sales and customer support teams. It enables teams to connect with customers across channels, automate workflows, and coach team members for better performance. The platform includes feat…
ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.
ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.
Mac
iPad
Windows
Android
Web-Based
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets. Child tickets allow you to collaborate and track internal subtasks.
When customers raise issues or make requests, agents can easily track them and get inputs from other agents and teams. Team collaboration, thus, helps to tackle and resolve issues productively.
When you track customer issues, you know who is working on what. Your business can even identify solution delays. You don’t miss on customer tickets when you use filters to sort by labels, priorities, assignees, milestones, and status.
The best part about ProProfs Help Desk is its shared inbox feature that puts an end to long cc emails. With ProProfs HelpDesk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features :
1. Canned responses and rule-based automated messages
2. Shared inbox
3. Ticket prioritization
4. Collaborative email
5. Issue tracking in one place
6. Timely response with child tickets
7. Tickets surveys
8. Email Integration
9. Instant support
10. Faster ticket resolution
11. Anytime, anywhere access
12. Incident management
13. No spot solution delays
14. Child ticket creation to track internal subtasks
15. Issue resolution progress review
16. Filters to sort by labels, milestones, assignee, priorities, and status
17. Option to add internal comments
18. No long cc emails
19. Easy to manage permissions, task assignments, and roles
20. Workflow rules’ set up around priorities, filters, and service level agreements
Third Party Integrations
Social Media Integration
Customizable Branding
Auto-Responders
Service Level Agreement (SLA) Management
Macros/Templated Responses
Automated Routing
Support Ticket Management
Alerts/Escalation
Multi-Channel Communication
Knowledge Base Management
Real-Time Chat
Interaction Tracking
Surveys & Feedback
Email Templates
Customizable Templates
Real Time Analytics
Chat/Messaging
Role-Based Permissions
Email Management
Customizable Reports
Reporting & Statistics
Real Time Reporting
Project Management
Mobile Access
Alerts/Notifications
Access Controls/Permissions
Self Service Portal
Reporting/Analytics
Live Chat
API
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