Software
We've compiled a list of 86 free and paid alternatives to ProProfs Chat. The primary competitors include HelpCrunch, Smartsupp. In addition to these, users also draw comparisons between ProProfs Chat and SugarCRM, Web Help Desk, SuiteCRM. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 86 free and paid alternatives to ProProfs Chat. The primary competitors include HelpCrunch, Smartsupp. In addition to these, users also draw comparisons between ProProfs Chat and SugarCRM, Web Help Desk, SuiteCRM. Also you can look at other similar options here: Business and Commerce Tools.
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ProProfs chat provide web live chat services.
ProProfs chat provide web live chat services.
iPad
iPhone
Linux
Mac
Web-Based
Android
Windows
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.
Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.
Key features
1. Capture leads and boost sales
2. Real-time support
3. Operator to operator chat
4. Easily embed chat
5. Chat via web interface
6. Supports chat across multiple devices (iPhones, Mac) and runs on any OS
7. Record and monitor offline messages
8. Track and judge operator performance
9. Set up department based chat
10. Hassle-free integration with other tools(CRM, CMS, ecommerce, email marketing)
11. Customized chat window
12. Real-time visitor monitoring
13. Measure customer happiness level
14. Post-chat feedback surveys
15. Integrates with Google Analytics & Adwords
16. Curtail call support expenses
17. Handle multiple chats and co-browse
18. Offer support and help on the go
19. Reach out to a global audience
20. Agent Scheduling
21. Visitor banning
22. Automatic Greetings
23. Assignment Management
24. Visitor Targeting
25. Knowledge Database
26. GeoTargeting
27. Offline Form
28. Call Me Option
Third Party Integrations
Text Editing
Offline Form
File Sharing
Data Import/Export
Dashboard
Customizable Branding
Canned Responses
Auto-Responders
Geotargeting
Help Desk Management
Website Visitor Tracking
Transfers/Routing
Lead Capture
Transcripts/Chat History
Real-time Consumer-facing Chat
Proactive Chat
Surveys & Feedback
Pre-built Templates
Real Time Monitoring
Real Time Notifications
Email Management
Reporting & Statistics
Mobile Access
Access Controls/Permissions
Reporting/Analytics
CRM
API
Screen Sharing
Slack
Zendesk Suite
Mailchimp
WordPress
Microsoft Azure
WHMCS
Shopify
OpenCart
Drupal
SugarCRM
GetResponse
Highrise
ProProfs Knowledge Base
X-Cart
AmeriCommerce
Joomla
Zoho CRM
ProProfs Help Desk
Keap
Salesforce Sales Cloud
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