Software
We've compiled a list of 48 free and paid alternatives to OTRS. The primary competitors include SupportBee, Spiceworks Help Desk. In addition to these, users also draw comparisons between OTRS and Zendesk Suite, Zent.io, Enchant. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 48 free and paid alternatives to OTRS. The primary competitors include SupportBee, Spiceworks Help Desk. In addition to these, users also draw comparisons between OTRS and Zendesk Suite, Zent.io, Enchant. Also you can look at other similar options here: Business and Commerce Tools.
103
74
69
Zendesk Suite is an integrated customer service platform that includes a variety of tools for interacting with customers, providing support, and managing customer relationships.
42
37
31
28
GLPI is the Information Resource-Manager with an additional Administration- Interface.
24
20
Trakdesk is a fully customizable customer support software and helpdesk solution that provides you...
18
If your business needs to log, track, manage, automate and escalate support issues, then please...
9
OTRS is a leading cloud-based ticketing and process automation solution.
OTRS is a leading cloud-based ticketing and process automation solution.
Windows
Web-Based
Linux
OTRS is a leading cloud-based ticketing and process automation solution. It is used by service teams: IT, customer service, information security, corporate security, etc.
The fully-managed solution means that your service management team is up-and-running quickly. It is completely customizable to your organization's needs, but some of our frequently requested features include:
? ITIL processes (We're a SERVIEW CERTIFIEDTOOL.)
? CMDB
? Tickets, queues, and access control
? Reporting and SLAs
? Workflows and automation
? Knowledge base
? Chat and channel integration
? Third-party integration
? Dynamic fields
For customers seeking corporate security or ISMS solutions, OTRS AG also offers STORM and CONTROL. These solutions use OTRS as their foundation, but incorporate specialized features to boost operational excellence in these areas, respectively.
Service Level Management
Incident management
First person view
Helpdesk ticketing
Workflow Automation
Web-Based
Share your opinion about the software, leave a review and help make it even better!
Suggest Changes
Your Feedback
Your vote has been counted.
Do you have experience using this software?
