Software
We've compiled a list of 83 free and paid alternatives to ngDesk. The primary competitors include Viewabo, HelpCrunch. In addition to these, users also draw comparisons between ngDesk and SupportBee, tawk.to, Smartsupp. Also you can look at other similar options here: Business and Commerce Tools.
We've compiled a list of 83 free and paid alternatives to ngDesk. The primary competitors include Viewabo, HelpCrunch. In addition to these, users also draw comparisons between ngDesk and SupportBee, tawk.to, Smartsupp. Also you can look at other similar options here: Business and Commerce Tools.
Viewabo offers remote visual support, allowing you to see customer issues through their smartphone cameras. Say goodbye to lengthy email exchanges or phone calls. With Viewabo, assist customers in real-time, saving time and resources.
Customer interaction for entrepreneurs. Chat with your website visitors.
Ada 2012 is the next generation of the world’s premier programming language for engineering safe...
ngDesk provides free cloud based on-call and pager management software combined with a ticketing...
ngDesk provides free cloud based on-call and pager management software combined with a ticketing...
iPhone
Android
Web-Based
ngDesk will centralize, automate and simplify your customer support operations. By having your company’s tickets in one central location, your agents can easily track and manage all ticket activity. The automatic pager notifications, escalation and reminders ensure that all tickets are responded to and resolved quickly. The in application messaging, improves communication between your agents and your customers, decreasing resolution time and increasing customer satisfaction.
Workflow Management
Third Party Integrations
Social Media Integration
Offline Form
File Sharing
Customizable Branding
Canned Responses
Auto-Responders
Service Level Agreement (SLA) Management
Macros/Templated Responses
Automated Routing
Transfers/Routing
Support Ticket Management
Alerts/Escalation
Multi-Channel Communication
Knowledge Base Management
Transcripts/Chat History
Real-Time Chat
Real-time Consumer-facing Chat
Proactive Chat
Interaction Tracking
Surveys & Feedback
Engagement Tracking
Single Sign On
Multiple User Accounts
Workflow Configuration
Chat/Messaging
Customizable Fields
Collaboration Tools
Search/Filter
Email Management
Activity Dashboard
Mobile Access
Document Storage
Self Service Portal
Reporting/Analytics
Live Chat
IT Asset Management
CRM
API
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