Software
We've compiled a list of 164 free and paid alternatives to NICE CXone. The primary competitors include VWO Data360, FaceUp Whistleblowing System. In addition to these, users also draw comparisons between NICE CXone and ZoomInfo Chat, ZoomInfo SalesOS, Genesys Cloud CX. Also you can look at other similar options here: Call and Contact Center Software, CCI Software (Call Center Infrastructure).
We've compiled a list of 164 free and paid alternatives to NICE CXone. The primary competitors include VWO Data360, FaceUp Whistleblowing System. In addition to these, users also draw comparisons between NICE CXone and ZoomInfo Chat, ZoomInfo SalesOS, Genesys Cloud CX. Also you can look at other similar options here: Call and Contact Center Software, CCI Software (Call Center Infrastructure).
VWO Data360: advanced data analytics & optimization platform. Harness insights from web analytics, CRM & more. Automated testing using ML/AI to improve digital products provides robust reporting and data visualization for informed decision-making.
FaceUp is a secure, user-friendly whistleblowing platform and HR tool. It enables easy reporting of wrongdoing by employees and students. This comprehensive system ensures ethical standards are upheld.
A B2B conversational marketing platform based on human interaction, ZoomInfo Chat accelerates sales team contact. Instant alerts notify the team of new and repeat visitors, increasing the likelihood of scheduling valuable meetings with potential cus…
This B2B sales prospecting software identifies your ideal customer profile and pinpoint ready-to-buy prospects, accelerating both pipeline and revenue generation. Elevate your sales strategy with ZoomInfo SalesOS.
Genesys Cloud CX elevates customer engagement across diverse industries. Offering advanced tools for contact centers and CRM, it streamlines call routing, workflow management, and enhances service processes.
VoiceSpin offers AI-powered, cloud-based contact center solutions designed to support, engage, and sell across multiple channels. Its advanced features include CRM integration, omnichannel communication, intelligent call routing, automatic call dist…
Cloud-based call center and sales platform. Streamlines customer interactions with features like automatic call distribution and CRM integration. Centralizes communication channels to optimize sales and support processes.
Samsung Contact Center Pro is used to manage large volumes of incoming and outgoing calls in a contact center. This software is designed to optimize the work of contact center operators, as well as to improve customer interaction via the phone.
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
Zoho Desk allows organizations to effectively interact with customers, track requests, manage workflows, and provide support through various channels such as email, chat, and phone.
NICE CXone is an integrated Customer Interaction Management (CIM) platform that provides contact center and customer service solutions. It includes a variety of features such as call automation, customer experience analytics, workflow management, and other tools.
NICE CXone is an integrated Customer Interaction Management (CIM) platform that provides contact center and customer service solutions. It includes a variety of features such as call automation, customer experience analytics, workflow management, and other tools.
Windows
Web-Based
Linux
This platform is designed to help companies optimize and improve their customer interactions to provide a better customer experience.
Workforce Management
Workflow Management
Voice Customization
VoIP
Third Party Integrations
Social Media Integration
Shift Swapping
Scheduled Recording
Request Assignment
Recruitment Management
Recording
Predictive Dialer
Multiple Scripts
Multi-Language
List Management
For Call Centers
File Transfer
FTC Compliance
FCC Compliance
Employee Coaching Tools
Drag & Drop
Customizable Branding
Categorization/Grouping
Call Scheduling
Call Recording
Automatic Lead Distribution
Auto-Responders
Progressive Dialer
Preview Dialer
Power Dialer
Phone Key Input
Manual Dialer
Blended Call Center
Automatic Outbound Dialer
Speech-to-Text Analysis
VoIP Connection
Call Disposition
Email Alerts
Customer Experience Management
Outbound Call Center
Inbound Call Center
Computer Telephony Integration
Call Scripting
Call Logging
Call Center Management
Automatic Call Distribution
Auto-Dialer
Survey/Poll Management
Customer Surveys
On-Demand Recording
Call Monitoring
Voice Mail
Service Level Agreement (SLA) Management
Skills Tracking
Support Ticket Tracking
Queue Management
Macros/Templated Responses
Automated Routing
Virtual Assistant
Customer Service Analytics
Alerts/Escalation
Performance Management
Multi-Channel Communication
Appointment Management
Labor Forecasting
Employee Scheduling
Knowledge Base Management
Event Triggered Actions
SMS Messaging
Real-Time Chat
Inbox Management
Communication Management
Campaign Management
Process/Workflow Automation
Interaction Tracking
AI/Machine Learning
Variable Workforce
Feedback Management
Employee Management
Contractor Management
Surveys & Feedback
Archiving & Retention
Multiple User Accounts
Automated Scheduling
Customizable Templates
Callback Scheduling
Timesheet Management
Real Time Analytics
Quality Management
Workflow Configuration
Tagging
Real Time Updates
Customizable Forms
Chat/Messaging
Performance Metrics
Email Management
Customer History
Contact Database
Activity Dashboard
Reporting & Statistics
Remote Access/Control
Real Time Reporting
Multi-Channel Management
Customer Database
Contact Management
Budgeting/Forecasting
Alerts/Notifications
Activity Tracking
Access Controls/Permissions
Self Service Portal
Reporting/Analytics
Time Off Management
Live Chat
Employee Database
Call Tagging
Call Routing
Call Transfer
Leaderboards
Call Tracking
CRM
Text to Speech
IVR/Voice Recognition
API
Customer Journey Mapping
Share your opinion about the software, leave a review and help make it even better!
Speech Recognition Software Customer Interaction Management (CIM) Software Predictive Dialer Software ServiceNow Marketplace Apps Complaint Management Software Machine Learning Software Auto Dialer Software Call Center Workforce Management Software Speech Analytics Software Contact Center Quality Assurance Software Contact Center Software CCI Software (Call Center Infrastructure)
Suggest Changes
Your Feedback
Your vote has been counted.
Do you have experience using this software?
