Software
We've compiled a list of 35 free and paid alternatives to Talkdesk. The primary competitors include VWO Data360, VWO Conversion Optimization Platform. In addition to these, users also draw comparisons between Talkdesk and ZoomInfo SalesOS, Freshdesk, Kavkom. Also you can look at other similar options here: Call and Contact Center Software, Call Recording Software.
We've compiled a list of 35 free and paid alternatives to Talkdesk. The primary competitors include VWO Data360, VWO Conversion Optimization Platform. In addition to these, users also draw comparisons between Talkdesk and ZoomInfo SalesOS, Freshdesk, Kavkom. Also you can look at other similar options here: Call and Contact Center Software, Call Recording Software.
81
VWO Data360: advanced data analytics & optimization platform. Harness insights from web analytics, CRM & more. Automated testing using ML/AI to improve digital products provides robust reporting and data visualization for informed decision-making.
73
VWO is an all-in-one optimization platform that helps you enhance the entire audience journey. The VWO Platform offers a range of top-notch optimization products tailored to your audience journey and needs, providing a full suite of tools to enhance…
77
This B2B sales prospecting software identifies your ideal customer profile and pinpoint ready-to-buy prospects, accelerating both pipeline and revenue generation. Elevate your sales strategy with ZoomInfo SalesOS.
90
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
90
Kavkom: Cloud-connected mobile telephony offering prorated billing, unlimited calls, call recording, IVR, voicemail, click-to-call, advanced stats, dedicated manager, number portability, HD voice quality, and virtual numbers. Suitable for mobile age…
84
Nextiva's business phone app provides a complete solution, offering unlimited HD voice calls, video conferencing, SMS/MMS messaging, call routing, advanced voicemail, custom caller ID, screen sharing, and instant messaging in a single app. Take adva…
76
Dialpad Talk, the cloud-based business phone system, ensures seamless team connections on any device. Leverage advanced Voice Intelligence features for real-time transcription, post-call summaries, and seamless integration.
76
Unitelvoice is a virtual phone system that provides features such as voicemail, call forwarding, and virtual extensions for businesses. Get a local or toll-free number for online management, using a virtual phone system to work from anywhere in the …
72
LiveAgent is a software for providing customer support and keeping records of calls in team structures. It simplifies the process of processing customer questions and ensures effective information exchange within the team.
65
Zendesk Suite is an integrated customer service platform that includes a variety of tools for interacting with customers, providing support, and managing customer relationships.
65
Talkdesk is a cloud-based contact center platform that helps businesses improve customer service using artificial intelligence.
Talkdesk is a cloud-based contact center platform that helps businesses improve customer service using artificial intelligence.
Windows
Web-Based
Linux
iPad
Mac
Android
iPhone
Enhance your customer service with enabling efficient task handling, omnichannel accessibility via phone, email, chat, and social media. Leverage robust data analytics for insightful performance assessment. Empower agents with AI features like scripts, product recommendations, and FAQs, making Talkdesk ideal for contact centers of all sizes.
Workforce Management
Workflow Management
Voicemail Transcription
Voice Customization
VoIP
Unified Communications
Third Party Integrations
Scheduled Recording
Recording
Predictive Dialer
Multiple Scripts
List Management
For Call Centers
Employee Coaching Tools
Data Import/Export
Call Recording
Automatic Lead Distribution
Answering Machine Detection
Agent Interface
SIP Trunking
Progressive Dialer
Phone Key Input
PBX
Manual Dialer
Call Screening
Call Queues
Call Conferencing
Blended Call Center
Automatic Outbound Dialer
VoIP Connection
Online Voice Transmission
Call List Management
Customer Experience Management
Outbound Call Center
Inbound Call Center
Computer Telephony Integration
Call Scripting
Call Logging
Call Center Management
Automatic Call Distribution
Auto-Dialer
Customer Surveys
On-Demand Recording
Caller ID
Call Monitoring
Integrations Management
Voice Mail
Queue Management
Automated Routing
Virtual Assistant
Alerts/Escalation
Performance Management
Sentiment Analysis
Multi-Channel Communication
Lead Management
Labor Forecasting
Employee Scheduling
Knowledge Base Management
Event Triggered Actions
SMS Messaging
Campaign Management
Process/Workflow Automation
Interaction Tracking
AI/Machine Learning
Archiving & Retention
Callback Scheduling
Real Time Data
Real Time Monitoring
Real Time Analytics
Quality Management
Tagging
Real Time Updates
Real Time Notifications
Chat/Messaging
Collaboration Tools
Performance Metrics
Monitoring
For Small Businesses
Customizable Reports
Customer History
Contact Database
Activity Dashboard
Reporting & Statistics
Real Time Reporting
Customer Database
Contact Management
Alerts/Notifications
Activity Tracking
Access Controls/Permissions
Reporting/Analytics
Video Conferencing
Call Tagging
Call Routing
Call Transfer
Leaderboards
Call Tracking
CRM
Text to Speech
IVR/Voice Recognition
API
Customer Journey Mapping
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